The Good Feet Store Reviews 361

It only takes a short time interacting with this company to realize you represent profit and nothing else. They do not care about you as a Lifetime Customer despite what they say about solving your pain.

Calling $5 worth of high tensile plastic a “medical device” is the ultimate con. The real shame of that is preying on people in pain, many of who are seniors on a fixed income. You’ll pay over $1,500 to get their recommended package — a few pieces of plastic with a 5,000% mark-up on "cost-of-goods!"

They literally do not care if you walk away unhappy and will not issue refunds. The assumption is there are enough “new” customers who don’t check social media before visiting the store. They care more about making a sale than the damage they do to the Good Feet brand.

Here's the bottom line: Companies who believe in their product and sales process offer Money-Back Guarantees because they care more about happy customers. Instead, Good Feet touts a "Lifetime Warranty" that costs them a few dollars more of plastic. They can't offer a Guarantee because they know when you get home you are going to have buyer's remorse from being manipulated. The idiocy of that is they have to work so hard during the sales process because they have so few (legitimate) positive reviews.

All of the one-star ratings are not an accident folks! Please … save your money and visit a professional.

My mother 86 years old when for her need pain. Quote 1700 dollars. They use personal information to scam people, and credit card. They take advantage of elderly people. I think media should stop advertising this stores. They are stealing from the people in pain.

3 out of 4 of the supports I purchased go $2500.00 squeak so loudly that I can no longer wear them in public. The stores resolution to my problem was that I should purchase special socks goodfeet makes for the supports. I did get the store to give me 2 sets at no charge and soon realized that they began squeaking again within a around 10 miles which for me is only a few days, and of course they won’t refund my money. Basically the store Scammed me out of $2500.00, which I can no afford to lose

I was looking for quick fix. overwhelmed with their commercial on different channels. spent $1700 plus tax all together $1900 for useless plastic not effective at all. not wearing them because they hurt my feet. I am wondering how Good Feet still in Business and no body doing anything about it.

I got asked about if I had diabetes and said yes, they told me it was okay. After wearing the inserts for about 3 weeks I got a sore on my toe and had to go to the wound clinic for 2-3 times a week for two months. Then I had to have an operation to fix my toes which the inserts screwed up. I would not recommend them for anything.

Do yourself a favor and stay away. Kelly and Jen gave the worst customer service as far as my parents are concerned. Please know you will have no ability to return your 1900-dollar shoes and insoles if they don't work. Kelly told me that she doesn't babysit my parents.

⭐ 1 Star — Painful Experience, Literally and Financially
I have plantar fasciitis and unfortunately didn’t do my homework before visiting the Good Feet Store in The Villages, Florida. Brad, the salesman, gave a strong pitch, and I genuinely believed the inserts would help relieve pain in my knees and especially my foot.
Instead, the inserts made my pain worse.
When I contacted Customer Care, I was told there are no refunds. At best, you might get store credit—at the employee’s discretion—and they charge a 20% restocking fee. This locks you into a $1,900 purchase that may ultimately require a real podiatrist to fix.
For someone on a fixed income, this feels like being robbed.
After digging into social media, I found many others with similar experiences. What I thought was a solution turned out to be what I now call legal theft.

Stay away from the NO MONEY BACK GUARANTEE STORE.

I visited The Good Feet Store after watching the commercials. My feet always hurt, and after 1600 dollars and about 6 months I could hardly walk anymore. I removed the inserts and went back to my old shoes. My feet are back to the pre-good feet store condition, and my wallet is much lighter.

They were very kind and helpful. They had suggested inserts to help my foot pain.

As with the overwhelming number of customers, we were somehow talked into (not high pressured, though) paying hundreds of dollars ($17 hundreds of dollars, to be exact) for 3 pairs of stock inserts worth about, if I'm being VERY generous, $150.

Thank God we were smart enough to not purchase the ugly, overpriced shoes.

The immediate, no return policy should have made us wait, but when your feet hurt all the time and you're desperate for relief, you'll try anything.

Sad to say, Good Feet DESERVES its Bad reviews.

Worked for this company as a store manager for 6 months. It was obvious about 6 weeks in that the company culture was both toxic and deceptive. Support was almost non existent and the pressure to perform was intense. They talk a good game and hide behind Christian values but it’s all a smokescreen for a high pressure selling environment with questionable ethics. The sales management team’s methods are archaic and behind the times. The turnover rate is sky high and the lack of empathy and employee support is the worst I’ve ever seen.

Save your money, this place is a rip off, spent 2700.00 for the package with shoes that they fitted me for. After 2 weeks I could not wear them anymore, my feet were so sore after following their directions. Made an appointment for a follow up. remeasured my feet and I was told that I should of had a larger shoe. They would not exchange them. I was told the guarantee does not cover the shoes. The only site that gives them a 5 star rating is their own site.

My experience in the store was positive, however, the price is WAY to much for what you get. I was also told that (with an upsell) I would get 3 free pair of socks and an extra set of insoles for free. After checking out and looking at my receipt I was charged $43.22 for socks (outrageous!!) and $107.92 for insoles. Total cost of 3 sets of arch supports (I only really need 1 set!), 4 sets of insoles and 3 pair of socks= $1,817.73. They don't take insurance. They do not take returns.
Save your money and go to a podiatrist.

Goto podiatrist. Will be cheaper. $435.00 for pair of arch supports that cost less then .50 (less then FIFTY CENTS) to manufacture. $30 for inserts to wear with the $435.00 arch supports. Staff cares only about sales and have a list of ways to prevent having to give a refund. They claim you have to try other inserts before they'll do a refund. Then its over 30 days since purchase. And $14 for a pair of socks?!

Goodfeet doesn't allow returns because, in my opinion, their products don't work. Once a person tries them they figure that out and most would return them if they could.
If you want to fix your problem skip Goodfeet.

I also made the mistake of stopping by because I was having knee issues. Spent $1400 ( the cheapest) and can’t believe I was so crazy. Insoles 1 & 2 are pure torture . I could wear #3 ok but they didn’t help. They also tried to sell me more tennis shoes. I wear sandals and such all summer and the Velcro things that are supposed to keep the insoles secure didn’t work well so I had to wear them in my tennis shoes. I called to see if I could get a refund but no. I’m so aggravated with myself for wasting my money.

I felt intimidated, rushed into a purchase. I just wanted to go in and see, but I had to sign on the dotted line before I could see what they had not to mention the price (outrageous). The fancy white package did nothing for me, no fairy dust, no heavenly bells when I opened it, No CASH RETURN, pay up front before you take a test walk. Bad mistake and now I am seeing a specialist. I am so ashamed. I wish there were a devil-pitchfork picture to choose from above to rate my experience.

I have been dealing with foot pain for years, I've tried different doctors and insoles. My mom told me about The Good Feet Store, said they had good reviews. When I walked in the store, they greeted me meatily, didn't get a chance to look around. So I tied their insole system, they felt different but I felt some improvement. They gave me three different prise range and I was shocked, very expensive and their policy of no refund is strange. I was desperate to try anything. After a week, could not wait to get them out of my shoe. I tried getting a refund but reminded me of their policy only store credit. They broke their own policy, two weeks have gone and no store credit. This is crooked they are banking off of peoples desperation. Don't go!

Insoles are not custom-made. I have a significant size difference which was completeley ignored even after my insistence, stating that it was not important. The insoles did not feel comfortable. I was put under a lot of pressurento purchase insoles which Indidn't. The price is outrageous!

Is the good feet store a scam?

The Good Feet Store is not a medical provider, and many customers report significant disappointment, increased pain, and high costs for what they claim are non-customized, prefabricated orthotics that are non-refundable. Podiatrists and consumers alike describe the store's practices as problematic, highlighting that the "certified" specialists lack medical training, the orthotics are not custom-made, and patients often spend thousands on products that do not address their underlying issues.
Key Concerns and Criticisms:

• Lack of Medical Expertise: Employees are called "certified arch support specialists," but this is a self-certification with no medical background, according to a podiatrist, Dr. Joel Foster and other doctors.
• Non-Custom Products: The Good Feet Store sells prefabricated, off-the-shelf insoles that are fit to your arch, but are not truly custom orthotics made specifically for you.
• High Cost: The cost for these prefabricated insoles is often thousands of dollars, a shocking price for a product that a podiatrist could provide at a fraction of the cost.
• No Refund Policy: The store has a strict no-refund policy, leaving customers stuck with expensive products that do not resolve their pain and may even worsen it.
• Increased Pain and Health Issues: Many users report increased foot pain, bruising, and even back spasms after using the orthotics. Some even found they had undiagnosed stress fractures or tendon tears that needed actual medical treatment, not just insoles.
• Misleading Sales Tactics: The sales pitch promises relief, but the product may not be what the customer needs or even the correct type of support for their specific foot condition.

What to Do Instead:
Consult a Medical Professional:
See a licensed podiatrist or foot specialist for a proper diagnosis and treatment plan.
Seek True Custom Orthotics:
A true custom orthotic, created from a mold of your foot, offers a superior and correct fit for a much lower price than you'd find at The Good Feet Store.
Explore Affordable Alternatives:
You can find effective, over-the-counter orthotics from reputable brands like Powerstep for a fraction of the cost of The Good Feet Store's products.