GoodFoodDelivered Reviews 

2,417
TrustScore 2.5 out of 5

2.3

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Review summary

Created with AI, based on recent reviews

Evaluating 50 reviews, most reviewers were unhappy with their experience overall. People experienced severe delays with their orders and faced prolonged waiting times without receiving proper updates or tracking information. Customers expressed deep frustration because customer service representatives were completely unhelpful and failed to resolve missing parcel issues. Additionally, reviewers noted that products frequently arrived damaged, leaked into boxes, or did not match the weights and descriptions advertised online. Though some experienced poor quality, some reviewers were happy with the delicious selection of sweet snacks and dried fruits. A few consumers also mentioned that when things went smoothly, the delivery drivers were very friendly and helpful.

What people talk about most

Product

Reviewers express mixed feelings regarding the products, with some consumers praising the tasty snacks,... See more

Order

Users describe negative interactions with order processes, expressing deep frustration over prolonged... See more

Delivery service

People report negative experiences with delivery service, highlighting severe delays and parcels that fail to... See more

Response time

Reviewers highlight deep frustration regarding response time, noting that consumer emails and queries are... See more

Customer service

Customers consistently note negative experiences with customer service, describing it as non-existent and... See more

Reviews shaping this summary

Rated 2 out of 5 stars

Opened day after delivery. Roasted peanuts were foul and rancid. Everything else was fine so far. Do I return package or get refund or replacement.

Rated 2 out of 5 stars

The actual products did not reach the quality expected - the flavors were not as expected - the only one I enjoyed was the apple

Rated 1 out of 5 stars

Didn’t receive first order at all. After much arguing towing and frowning second order sent using same hopeless delivery company Yodel. STILL waiting on my delivery. Glad I didn’t hold my breath. Disg... See more

Rated 1 out of 5 stars

Healthy my bottom!!! Fruit is too sweet - in fact I noted that the papaya spears contain 80g of sugar per 100g same with the kiwi and strawberries - the figs were like hard butt plugs and the barmix c... See more


Company details

  1. Health food shop

Written by the company

UK's leading online retailer of Nuts, Dried Fruits, Olives & Other Healthy Snacks. All orders are picked & dispatched from our warehouse in London, UK - Delivered By Couriers.


Contact info

2.3

Poor

TrustScore 2.5 out of 5

2k reviews

5-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

2.3

All reviews

(2,417)

49 reviews in the last 12 months

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Rated 1 out of 5 stars

No parcel only Silence

I ordered in early January. On the 7th Yodel said "We have your parcel". It still says that. The company were no help merely saying go on Yodel's Live Chat. The Rep on that said they were still waiting for the parcel. When I asked about the tracking, they said it was an "international" order, which is odd, given the company claims it's all in a warehouse in London. I have asked for a refund. I have received only silence in reply. Very poor for a first time customer experience.

15 January 2026
Unprompted review
Rated 3 out of 5 stars

Disappointed could have been advertised more clearly.

The item seems to be advertised as a party Susan containing nuts and nibbles.
Arrived after some delay in just bags so had to go and buy containers to put them in.
Yodel not the best company for deliveries, had to ring them as the order was late, needed for part Christmas presents, customer relations non existing!!

3 December 2025
Unprompted review
Rated 5 out of 5 stars

First time a treat....

Delivered on time driver very friendly and helpful, food was as described, I've only eaten a couple of meals so far, both excellent. Will definitely be ordering more.

6 January 2026
Unprompted review
Rated 1 out of 5 stars

Didn’t receive first order at all

Didn’t receive first order at all. After much arguing towing and frowning second order sent using same hopeless delivery company Yodel. STILL waiting on my delivery. Glad I didn’t hold my breath. Disgraceful I paid £30 and received nothing.

4 December 2025
Unprompted review
Rated 3 out of 5 stars

To be honest I wouldn't order again

To be honest I wouldn't order again, delivery took long, the nuts were nice but all the dried fruit felt very fake, sugar filled and chemical compared to what I can get at my local market..all came packaged in plastic bags that looked cheap (some of this I had purchased with teacher gifts in mind, but the presentation definitely not giftable)

29 December 2025
Unprompted review
Rated 1 out of 5 stars

I ordered 7 different items and out of…

I ordered 7 different items and out of that 5 were very disappointing they smelt and taste off and when contacted customer service they were as bad as the taste of these off products. They kept saying that they are chasing this matter but for whole year they kept chasing it verbally and did nothing about it. I even said I'll send these items back to you and I want my refund which they never consider. If there was 0 star rating an option I'd have gave this company a big fat 0.

10 January 2025
Unprompted review
Rated 1 out of 5 stars

DIABOLICAL COMPANY!!!

Ordered for next day delivery (paid extra for) item was in stock on the 16th December 2025 and I’m still waiting!!!!! Sent with yodel although website says Royal Mail tracked over certain amount. They have now stopped answering my emails!!! Absolutely diabolical company!!! Avoid!!!!

3 January 2026
Unprompted review

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