GoodFoodDelivered Reviews 

2,417
TrustScore 2.5 out of 5

2.3

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Evaluating 50 reviews, most reviewers were unhappy with their experience overall. People experienced severe delays with their orders and faced prolonged waiting times without receiving proper updates or tracking information. Customers expressed deep frustration because customer service representatives were completely unhelpful and failed to resolve missing parcel issues. Additionally, reviewers noted that products frequently arrived damaged, leaked into boxes, or did not match the weights and descriptions advertised online. Though some experienced poor quality, some reviewers were happy with the delicious selection of sweet snacks and dried fruits. A few consumers also mentioned that when things went smoothly, the delivery drivers were very friendly and helpful.

What people talk about most

Product

Reviewers express mixed feelings regarding the products, with some consumers praising the tasty snacks,... See more

Order

Users describe negative interactions with order processes, expressing deep frustration over prolonged... See more

Delivery service

People report negative experiences with delivery service, highlighting severe delays and parcels that fail to... See more

Response time

Reviewers highlight deep frustration regarding response time, noting that consumer emails and queries are... See more

Customer service

Customers consistently note negative experiences with customer service, describing it as non-existent and... See more

Reviews shaping this summary

Rated 2 out of 5 stars

Opened day after delivery. Roasted peanuts were foul and rancid. Everything else was fine so far. Do I return package or get refund or replacement.

Rated 2 out of 5 stars

The actual products did not reach the quality expected - the flavors were not as expected - the only one I enjoyed was the apple

Rated 1 out of 5 stars

Didn’t receive first order at all. After much arguing towing and frowning second order sent using same hopeless delivery company Yodel. STILL waiting on my delivery. Glad I didn’t hold my breath. Disg... See more

Rated 1 out of 5 stars

Healthy my bottom!!! Fruit is too sweet - in fact I noted that the papaya spears contain 80g of sugar per 100g same with the kiwi and strawberries - the figs were like hard butt plugs and the barmix c... See more


Company details

  1. Health food shop

Written by the company

UK's leading online retailer of Nuts, Dried Fruits, Olives & Other Healthy Snacks. All orders are picked & dispatched from our warehouse in London, UK - Delivered By Couriers.


Contact info

2.3

Poor

TrustScore 2.5 out of 5

2k reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

2.3

All reviews

(2,417)

49 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Nice tasty food

Nice tasty food, especially the dried mango and honey roasted nuts. The olives are also very good. Will definitely be ordering again at somepoint.

24 October 2023
Rated 1 out of 5 stars

Big miss

Had to complain about a substantial part of the order that was not included but I was still charged full price. The got back to me asking for time to sort it out, but unless they have hundreds of employees, this is taking way too long. Will not use again. Items I tried were not tasty. Could be me, so I've not tried anymore. Waste of money.

23 October 2023
Rated 1 out of 5 stars

Absolutely cannot recommend. Awful customer service.

Recommended to try them off a friend who had given me a try of some of the fruit they do which was lovely.

Put in an order and when it finally arrived everything in the order was wrong, it looked like I had received someone elses order.

I contacted them and sent pictures of the items I had received (in unlabled bags, one of which was unsealed)

Now 2 weeks after placing the order I have not heard back from them so no refund and no goods.

Absolutely cannot recommend. Awful customer service. I am going to have to go through my bank for a refund.

20 October 2023
Rated 3 out of 5 stars

Good but unexpected sugar

Dried kiwi and melon say ‘naturally sweet’ and ‘100% kiwi’, but they are covered in sugar (they taste delicious but I was trying to avoid sugar)
Other than that fast delivery and the other items were good.

20 October 2023
Rated 4 out of 5 stars

Everything was great except the…

Everything was great except the macadonian nuts were half price and tasted musty and I think they were old but everything else was ok the Turkish delight was excellent and the honey cashews were superb

18 October 2023
Rated 1 out of 5 stars

CUSTOMER SERVICE IS NON EXISTENT

This company provides great products if you get what you order but they substitute without asking and make order errors. You get no response from them when reporting these errors and hence no refund or answers.

24 October 2023
Unprompted review
Rated 1 out of 5 stars

Tracking 48 hrs but 9 days after not…

Tracking 48 hrs but 9 days after not here. Royal Mail said was not collected by them. Contacted company many times ignored. Then raised a complaint by PayPal then funny enough tracking them became live. Arrived things missing. Will never use this company again. Be honest if you haven’t posted it don’t say you have.

18 October 2023
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look