Good Move Reviews 

1,325
•
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Looking at 236 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the friendly, knowledgeable, and professional staff who provide exceptional guidance and constant personal support throughout the entire property selling journey. Consumers also appreciate the remarkably quick response times and clear communication, which help keep transactions running smoothly and reduce stress during particularly difficult moving periods. However, some customers also noted that property valuations and final cash offers were significantly lower than the standard open market value. A few reviewers additionally mentioned that initial estimated pricing was later reduced or adjusted unexpectedly right before final completion.

What people talk about most

Staff

Reviewers mention positive feedback about staff, highlighting that consumers experienced helpful,... See more

Service

Customers had positive experiences with service, frequently praising the efficient communication and... See more

Customer service

Consumers find customer service to be positive, frequently highlighting prompt call responses and helpful... See more

Price

Clients share ambiguous opinions on price, as some reviewers expressed satisfaction with receiving fair... See more

Response time

People report positive experiences with response time, highlighting constant communication and staff who are... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Goodmove successfully sold my property in Sep 26. The whole team from initial contact to completion were amazing, professional, helpful and couldn’t have done more. I had my first offer in 2 weeks, al... See more

Company replied

Rated 5 out of 5 stars

Cannot rate Goodmove highly enough. Really pleased with the offer we received. The whole process from instruction to completion took less than 8 weeks. Katie and Jess were our initial contacts then Zo... See more

Rated 5 out of 5 stars

Good Move made me an extremely fair offer for my home, which was taking too long to sell. I found Greg so helpful and considerate. He understood my future requirements and the company did all they c... See more

Company replied

Rated 5 out of 5 stars

I recently completed a house sale through Good Move. From the initial enquiry to completion of the sale i have to say the service was fantastic. All the staff are friendly, knowledgeable and effi... See more

Company replied


Company details

  1. #12 of 33 best companies in Property Investment
  2. #10 of 47 best companies in Estate Agent
  3. #9 of 49 best companies in Property management company
  4. #17 of 28 best companies in Property valuer

About Good Move

Written by the company

Get A Cash Offer Today

Good Move offer a unique quick sale method which your traditional Estate Agency practice just can’t offer on the open market. No viewings, no sales boards, no house chains, just sell your house for cash.

We buy any house regardless of its condition on the proviso the property is located in the United Kingdom. Good Move are established national home buyers who pay cash for houses and complete in a timescale to suit you, paying all your seller fees (inclusive of your legal fees).


Contact info

4.8

Excellent

TrustScore 5 out of 5

1k reviews

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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 62% of negative reviews

Typically replies within 1 week

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4.8

All reviews

(1,325)

233 reviews in the last 12 months

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Rated 1 out of 5 stars

Sell

Offered 50 percent of value anyone would buy at that price

16 December 2025
Unprompted review
Good Move logo

Reply from Good Move

Hi Jason,

Thank you for your comment. We just wanted to clarify the figures, as there seems to be a misunderstanding.

The property is being marketed by your estate agent at an asking price of £38,995 and is currently SSTC. Our best offer was £30,000, which is approximately 77% of the asking price, not 50%.

Our service won’t be right for everyone, and that’s absolutely fine, but we do feel it’s important that the numbers are represented accurately.

We wish you all the best with the sale.

The Good Move Team

Rated 5 out of 5 stars

Very helpful

Very helpful
Thank you

15 December 2025
Good Move logo

Reply from Good Move

Hi Martyn,

Thank you for taking the time to leave a review. We’re glad to hear you found our service helpful.

All the best,
The Good Move Team

Rated 5 out of 5 stars

I would give 10 stars if it were possible.

From the outset, my experience with Good Move was very positive, even over a prolonged and challenging period caused by a stubborn tenant who was reluctant to vacate the property.

Throughout the process, Sophie handled the sale with the confidence and professionalism of someone who has successfully navigated these situations many times before. She consistently put my concerns at ease, kept me fully informed with regular updates, and took the initiative whenever progress appeared uncertain. Her responses were always prompt, reassuring, and thoughtful, and she made us feel we were in very safe hands from start to finish.

I would wholeheartedly recommend Good Move to anyone in a similar situation who is looking to work with reliable, trustworthy professionals in an industry that can too often feel less than transparent.

12 December 2025
Unprompted review
Good Move logo

Reply from Good Move

Thank you for taking the time to share such a detailed review. We’re really pleased to hear that your experience with Good Move remained positive despite the challenges involved.

Sophie will be delighted to see your feedback. Her calm, proactive approach and clear communication are exactly what we aim to provide, especially when circumstances are complex or uncertain.

Thank you again for your recommendation and for trusting Good Move. We wish you all the very best moving forward.

The Good Move Team

Rated 5 out of 5 stars

Just sold my house using Good Move with…

Just sold my house using Good Move with Katy at the helm.
The whole event was dealt with superbly and the ever cheerful Katy was a delight to deal with.
A great thing about Good Move is the lack of "for sale signage" outside the house so the street does not know your business, I like that. All the agents who arrived for the viewings were really nice folk, and the paperwork I needed to do was again brought to my house and done there and then, no hassle at all. So all in all a potentially stressful thing like selling your house after 30 years was made a darn site easier because of Katy and her team. Many thanks all of you

12 December 2025
Unprompted review
Good Move logo

Reply from Good Move

Thank you for sharing your experience. We’re pleased to hear how smoothly everything went and that Katy was able to make such a big difference throughout what can be a daunting process after so many years in one home.

Katy and the wider team will be delighted to read your feedback. Wishing you all the very best for the next chapter, and thank you for trusting Good Move.

The Good Move Team

Rated 5 out of 5 stars

The sale was made extremely easy and…

The sale was made extremely easy and helpful by very helpful staff

12 December 2025
Unprompted review
Good Move logo

Reply from Good Move

Hi Sean,

Thank you for taking the time to leave a review. We’re pleased to hear that the sale was made easy for you and that the team were helpful throughout the process.

We wish you all the best going forward and thank you for choosing Good Move.

The Good Move Team

Rated 5 out of 5 stars

Really helpful conversation …

My property wasn’t right opportunity but really helpful conversation and helped explore my options.

12 December 2025
Good Move logo

Reply from Good Move

Hi Mr Gonsalves,

Thank you for sharing your feedback. We’re pleased to hear you found the conversation helpful and that we were able to explore your options together, even though the property wasn’t the right fit on this occasion.

We’re always happy to offer clear, honest guidance, and we wish you every success moving forward.

The Good Move Team

Rated 5 out of 5 stars

It was a quick

It was a quick, easy process. They were not pushy in anyway, helpful and understanding in our situation.
Thank you.

6 December 2025
Unprompted review
Good Move logo

Reply from Good Move

Hi Andrea,

Thank you for taking the time to leave a review. We’re glad to hear that the team were helpful and understanding of your situation without any pressure.

That’s exactly the experience we aim to provide. Thank you again for choosing Good Move.

The Good Move Team

Rated 5 out of 5 stars

No stress, friendly, quick

Greg has provided a stress-free, no pressure environment and given me confidence to move forward with the sale of my house. He has been incredibly helpful in making sure I achieve the best price for my house and I'm actually excited about it now. Spot on service and very quick 👌

4 December 2025
Unprompted review
Good Move logo

Reply from Good Move

Hi Frances,

Thank you for your review. We’re pleased to hear that Greg was able to create a no-pressure, supportive experience and give you the confidence to move forward with your sale.

We’ll be sure to pass your feedback on to Greg and wish you every success with the sale.

The Good Move Team

Rated 5 out of 5 stars

I cannot thank GoodMove enough

A thank you is not enough for everyone at GoodMove for all they did to get my sale completed in the best possible time. Without the help of Yasemin, Katy, Alexandra, Zoey, Lucy, and from the initial contact with Louis, right through to the completion of my sale, I wouldn't be at the position I am today. Thank you so much, and my best wishes to you all.
I would have no hesitation in recommending GoodMove to anyone wanting to sell a property. They are outstanding!

28 November 2025
Unprompted review
Good Move logo

Reply from Good Move

Hi Susie,

Thank you for taking the time to leave such a thoughtful review. We’re delighted to hear that your sale was completed successfully and within the timeframe you were hoping for.

It’s especially pleasing to see so many of the team mentioned. They all work incredibly hard to support our clients, and your feedback really reflects that collective effort.

We truly appreciate your recommendation and wish you all the very best for the future.

The Good Move Team

Rated 5 out of 5 stars

If your finance add up I would…

If your finance add up I would definitely recommend this company. Their valuations are lower than market value. We used the estate agent aspect. The customer service was excellent with a big shout out to Millie. She was brilliant throughout and went above and beyond, sometimes answering queries long after hours and weekends.

25 November 2025
Good Move logo

Reply from Good Move

Hi Janice,

Thank you for sharing your experience. You’re absolutely right that our offer will typically be below open market value, and we always aim to be clear and upfront about that from the outset so clients can decide what works best for them.

We’re pleased to hear that the service met your expectations. Millie takes great pride in supporting clients and it’s great to hear her dedication and commitment made such a positive difference for you.

We appreciate the recommendation and wish you all the very best moving forward.

The Good Move Team

Rated 5 out of 5 stars

Marcus has been very helpful

Marcus has been very helpful, informative and professional.
He has kept the correspondence between us, by checking in on my progress.This has been very reassuring through times of change.
Thank you.

25 November 2025
Unprompted review
Good Move logo

Reply from Good Move

Hi Margaret,

Thank you for taking the time to leave a review. Keeping in touch and making sure clients feel supported is something we place a lot of importance on, so it’s great to know that came across in your experience.

We really appreciate you sharing your feedback and wish you all the very best as you move forward.

Best wishes,
The Good Move Team

Rated 5 out of 5 stars

Exceptional service

The entire process was well informed, simple and the customer service from Jess was exceptional. We were updated all the time and felt a genuine warmth and care from the whole team.

24 November 2025
Unprompted review
Good Move logo

Reply from Good Move

Hi Russell,

Thank you for sharing your feedback. Jess will be especially glad to know her communication and approach made such a positive difference for you.

It’s great to hear that the whole team helped create a reassuring and positive experience. Thank you again for choosing Good Move and for taking the time to leave a review.

Kind regards,
The Good Move Team

Rated 5 out of 5 stars

Above and beyond

My experience of using goodmove was very positive in particular Lucy Fowler who went above and beyond what would normally be expected when I had a serious car accident at the time of the move. Without her what became a difficult move because of the accident would never have gone a smoothly as it did.

21 November 2025
Unprompted review
Good Move logo

Reply from Good Move

Hi Tony,

Thank you for taking the time to share your experience. We’re pleased to hear that Lucy was able to support you so effectively during what must have been an incredibly difficult period.

We’ll be sure to pass your feedback on to her. She’ll be delighted to hear how much her efforts meant. Wishing you all the very best.

Kind regards,
The Good Move Team

Rated 5 out of 5 stars

Greg is amazing

Spoke to Greg who was upfront and honest. He took his time to explain the realities and that this was not a good fit for me but there were options of I ever needed to come back. He even provided me with details for alternative agents. These guys are not self serving and care about potential clients. It's rare to find such honesty.

21 November 2025
Unprompted review
Good Move logo

Reply from Good Move

Hi,

Thank you for sharing your experience. We’re pleased to hear that Greg took the time to give you clear, honest advice and explain your options openly, even when our service wasn’t the right fit for you.

Should your circumstances change in the future, Greg and the team would be very happy to help.

All the best,
The Good Move Team

Rated 5 out of 5 stars

Really helpful xx

Really helpful xx

19 November 2025
Good Move logo

Reply from Good Move

Hi Terrie,

Thank you for taking the time to leave a review. We’re pleased to hear you found the service helpful and appreciate you sharing your experience.

If we can assist you again in the future, we’d be very happy to help.

The Good Move Team

Rated 5 out of 5 stars

this company its the best they give me…

this company its the best they give me one project and I dont have any issue we receive money on time its friedly and helpfull people

17 November 2025
Unprompted review
Good Move logo

Reply from Good Move

Hi Vladimir,

Thanks for your review. We're delighted to hear that everything went smoothly for you and appreciate you sharing your experience.

Thanks again,

The Good Move Team

Rated 5 out of 5 stars

Professional and excellent in all their…

Professional and excellent in all their ways, no pressure

30 October 2025
Good Move logo

Reply from Good Move

Hi Ernest,

Thanks for your review. We’re pleased to hear you found us professional and pressure-free. If we can assist again in the future, we’ll be happy to help.

The Good Move Team

Rated 5 out of 5 stars

Max was honest and transparent giving…

Max was honest and transparent giving me the best advice moving forward. Thank you Max

12 November 2025
Good Move logo

Reply from Good Move

Thank you for taking the time to leave your feedback. We’re delighted to hear that Max’s honesty and guidance were helpful in pointing you in the right direction.

Wishing you all the best moving forward.

The Good Move Team

Rated 4 out of 5 stars

Katy really helped with our experience…

Katy really helped with our experience explaining things, my only issue with selling and buying a house is the process everyone follows, the system needs overhaul and should be more like the US system.
But again, Katy at good move was brilliant in handling our issues and her side of the shop

30 October 2025
Unprompted review
Good Move logo

Reply from Good Move

Hi Craig,

Thank you for sharing your experience. We’re pleased to hear that Katy was able to support you so effectively throughout the process. She’ll be delighted to know her efforts made a real difference.

Thanks again for choosing Good Move, and we wish you all the best going forward.

The Good Move Team

Rated 5 out of 5 stars

Katie has been excellent throughout the…

Katie has been excellent throughout the whole process. She has communicated with me and kept me informed along the way. She is an excellent ambassador for your company and has demonstrated fantastic customer service in a professional, friendly and compassionate way. I would not hesitate to recommend your company and I hope Katie gets rewarded and recognised for her incredible actions. Everyone needs a Katie in their lives.

10 November 2025
Unprompted review
Good Move logo

Reply from Good Move

Hi Susan,

Thank you for your wonderful review. We’re pleased to hear how well Katie supported you throughout the process. She’s an exceptional member of our team, and it means a great deal to see her professionalism, communication and compassion recognised so clearly.

We’ll make sure your feedback is passed on to her. Comments like yours truly make a difference and are very much appreciated.

Thank you again for recommending us, and we wish you all the very best for the future.

The Good Move Team

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