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Rated 5 out of 5 stars

I bought a Neon Market Shopper Pannier for my bike. I’ve been looking for a funky water resistant pannier that has comfortable straps for wearing off the bike and this bag has been just right. I love... See more

Rated 1 out of 5 stars

Good ordering ? Bad delivering , bad communication, bad customer care . It took over four weeks for the bag to arrive . I was given the wrong tracking details twice . Jacqui didn’t reply to half of my... See more

Rated 5 out of 5 stars

I bought two Monochrome bags from Goodordering a few months back and am amazed by how well-designed and versatile these are. They can be used as backpacks, pannier bags and tote bags. As a newbie to u... See more

Rated 5 out of 5 stars

These bags are very well made, and always attract comments. My children use them four days a week, and after a year, incredibly, they still look new. The rolltop was very handy for an unexpected visit... See more

Company details

  1. Bags and luggage shop
  2. Clothing Shop

Information provided by various external sources

We make functional tech ready, retro style cycling accessories. Our bags include multi-functional cycle panniers, backpacks & handlebar bags. We ship worldwide.


Contact info

3.6

Average

TrustScore 3.5 out of 5

24 reviews

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Hasn’t replied to negative reviews

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Rated 5 out of 5 stars

Well-designed products and amazing customer service

I bought two Monochrome bags from Goodordering a few months back and am amazed by how well-designed and versatile these are. They can be used as backpacks, pannier bags and tote bags. As a newbie to using pannier bags, I encountered some difficulties clipping them the right way to my bicycle rack and this caused one of the clips to snap. I emailed Jacqui about this and she kindly offered me useful instructions and even sent me a replacement clip free of charge. I would highly recommend this company for innovative, well-designed products and excellent service.

9 August 2019
Unprompted review
Rated 5 out of 5 stars

I ordered something but returned it but…

I ordered something but returned it but loved the experience overall. A very friendly bunch who are really interested in listening to feedback to improve on their product and service. Would buy again without hesitating as I know I'm dealing with good people with good intentions, doing good business.

1 August 2019
Unprompted review
Rated 5 out of 5 stars

Loving my yellow rolltop

Absolutely loving my yellow rolltop backpack/pannier. It’s durable, really well made and fits so much in It. It was a tough choice between the red and black but I’m super happy with my final decision. Really recommend this company - great to deal with and beautifully made products.

22 May 2019
Unprompted review

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