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GoodRx Reviews 3,101

TrustScore 3.5 out of 5

3.7

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Review summary

Created with AI, based on recent reviews

Evaluating 314 reviews, most reviewers were somewhat happy with their experience overall. Many people appreciate the savings on medication costs, finding the service effective for reducing prescription prices. Customers often highlight the ease of use and the ability to quickly locate affordable options. However, some people were dissatisfied with the customer service, reporting issues with responsiveness and the inability to resolve problems effectively. There were also concerns about the response time for inquiries and the overall product experience, with some customers finding that certain pharmacies do not accept the service or that the process can become complicated.

What people talk about most

Price

Users describe ambiguous interactions with price. Many customers report significant savings, with some... See more

Service

Customers consistently note ambiguous experiences with service. Many reviewers express significant... See more

Customer service

People report widespread dissatisfaction with customer service. Many reviewers describe difficulties reaching... See more

Product

Customers had ambiguous experiences with product. Some reviewers found the service helpful for obtaining... See more

Response time

Clients share negative opinions on response times. Many reviewers report being ghosted, with response times... See more

Reviews shaping this summary

Rated 4 out of 5 stars

I downloaded medicine coupons from Good RX's website planning on paying the dollar amount listed on the coupon. When I went to the pharmacy the rep. told me not to plan on paying that amount. Went... See more

Company replied

Rated 4 out of 5 stars

What have they done to advertising? What does a cowgirl , a horse and gosh knows what else they have in it, but it’s the most stupid commercial I have seen for a good company. Advertise straightforwar... See more

Company replied

Rated 3 out of 5 stars

While the GoodRx process with the Safeway Pharmacy has always been good the process for redeeming accumulated reward points is a nightmare. It is apparently administered by a 3rd party company called... See more

Company replied

Rated 3 out of 5 stars

Video check ins are not scheduled in advance and because i missed the check in call, the prescription was canceled. No advance notice provided and no coordination fie scheduling. Tried calling custome... See more

Company replied


Company details

  1. Pharmacy

About GoodRx

Written by the company

GoodRx is fast, free, and easy to use

Written by the company

We believe everyone deserves convenient and affordable healthcare. Our mission is to build better ways for people to find the right care at the best price. Since 2011, we’ve helped Americans save over $85 billion on prescriptions. Check GoodRx to compare prices, get free coupons, and save up to 80% at your local pharmacy.

Contact info

3.7

Average

TrustScore 3.5 out of 5

3K reviews

5-star
4-star
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1-star

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Rated 1 out of 5 stars

They charged me $39 for a 2 min phone…

They charged me $39 for a 2 min phone call and a promise of saving $1450 on a prescription. After a week of ghosting me, the pharmacy, and my PCP they said “use the card.” The pharmacy said GoodRx pricing required a pre authorization and coordination with an insurance company. They never listened and we never got the drug price down from $1600

20 January 2026
Unprompted review
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Reply from GoodRx

We're sorry to hear about your negative experience, Todd. We would be happy to look into this for you. Additionally, GoodRx services work separate from insurance and do not require preauthorization. Please give us a call at 855-268-2822; we're available Monday through Sunday from 6am to 9pm CT.

Rated 1 out of 5 stars

I was signed up from September thru…

I was signed up from September thru December with a Gold Membership and I received zero discounts with CVS (Omnicare). I am pretty disappointed that the GoodRX showed discounts for my medications and it did not actually come through as stated.

23 December 2025
Unprompted review
GoodRx logo

Reply from GoodRx

Thank you for taking the time to share your feedback, April. We will forward it to the appropriate team. You're welcome to save with our free service, GoodRx.

Rated 5 out of 5 stars

Great experience

I do not go out of my way to leave reviews but I was so on the fence about using goodrx for the first time to renew a script (especially since there’s plenty of mixed reviews online) that when it worked out and was an easy fast experience I felt compelled to leave a positive review. Took less than 4 hours to be at the pharmacy picking up my script for my usual thyroid medication, I would recommend this to anyone who’s in need of a prescription via online. Obviously there’s gonna be things they won’t handle but a refill of my usual medication from my previous doctor was simple and fast.

21 January 2026
Unprompted review
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Reply from GoodRx

We're so happy to hear your first GoodRx experience was successful, Lindsey! We're glad we could help you get your refill. 😊

Rated 5 out of 5 stars

Easy prescription process, cheap meds

Easy and fast prescription process, cheapest option with coupons for finasteride, which can be picked up at the local pharmacy of your choice instead of having to depend on a reliable shipper to get it to you in a timely manner. Highly recommended.

20 January 2026
Unprompted review
GoodRx logo

Reply from GoodRx

Thank you for your positive feedback on our GoodRx Care and GoodRx services, Ray! 🙌

Rated 5 out of 5 stars

Nice cost reduction

Nice discount on a rather costly prescription. Pharmacy employee was helpful getting my account registered.

16 January 2026
GoodRx logo

Reply from GoodRx

All great things, Keith!

Rated 5 out of 5 stars

Excellent care and great prices, fast!

Goodrx care has helped me with needed medication refills since losing my health insurance last year. Ive used them twice now and both times spoke with a well informed and very kind prescriber. Their site also immediately locates the best price closest to you so you dont have to shop around. A 90 day supply of my HBP meds was less than $5. Thanks goodrx! Nailing it!

18 January 2026
Unprompted review
GoodRx logo

Reply from GoodRx

Thank you for the kind review, Shae! We're thrilled to know that we've been a benefit to you. 🙌

Rated 5 out of 5 stars

Wish I’d known how convenient this was…

Wish I’d known how convenient this was before . Simple process and the next cheapest option is probably 3 times as much . Great for antibiotics when you can’t get to dentist right away !!! Thanks

16 January 2026
Unprompted review
GoodRx logo

Reply from GoodRx

You're welcome, Mark!

Rated 5 out of 5 stars

Great!

I am so glad I found Good Rx! The program has saved me money and the HyVee Pharmacy has been awesome working with it.

16 January 2026
GoodRx logo

Reply from GoodRx

We're happy to save you money, Pat! 😊

Rated 5 out of 5 stars

Awesome I pay out of pocket even though…

Awesome I pay out of pocket even though I have insurance because customer service is awesome at Publix rather than Walgreens ( where I would get my meds for free).

16 January 2026
GoodRx logo

Reply from GoodRx

We're glad to hear that you've found a pharmacy you like, Heather!

Rated 5 out of 5 stars

Life saving coupons.

If not for GoodRx, I would not be able to afford my cancer medication that's keeping me alive. Thank you Good rx.

16 January 2026
GoodRx logo

Reply from GoodRx

We're so happy to hear we have been able to help make your medication more accessible, Norman. We hope you're doing well.

Rated 1 out of 5 stars

What was the benefit to me

What was the benefit to me? How much did I save by using. Need to be transparent about why to use good rx. CVS does not mention any discount.

8 January 2026
GoodRx logo

Reply from GoodRx

Hello, Su. If you experienced an issue at the pharmacy, please give our GoodRx support team a call at 888-799-2553. They're available Mon-Sun, from 6 AM to 9 PM CT.

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