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Goodwill Car Donations Reviews 

1,171
•
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Evaluating 354 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the helpful staff and efficient customer service representatives, noting that the entire vehicle donation process is extremely smooth, straightforward, and completely stress-free from start to finish. People also highlight the incredibly prompt response times after submitting online forms, alongside courteous tow truck drivers who always arrive right on schedule and handle everything professionally. However, some customers also noted occasional issues with the third-party towing companies, mentioning poor communication gaps or unexpected scheduling difficulties regarding pickup times. A few people also experienced unhelpful or unprofessional behavior from specific drivers during the vehicle pickup appointment.

What people talk about most

Service

Reviewers highlight positive aspects of service, praising the fast response times and efficient vehicle... See more

Staff

Customers had positive experiences with staff, frequently noting that telephone representatives and tow truck... See more

User experience

Reviewers mention positive feedback about user experience, highlighting an overall stress-free, convenient,... See more

Customer service

Customers consistently note positive experiences with customer service, highlighting quick follow-ups,... See more

Response time

Users describe positive interactions with response time, highlighting amazing online follow-ups and prompt... See more

Reviews shaping this summary

Rated 5 out of 5 stars

This is one of the easiest and fastest ways to donate a vehicle that is no longer needed. They called within minutes after submitting the donation online and the very next day, the tow truck was here... See more

Company replied

Rated 5 out of 5 stars

The driver was extremely helpful and supportive during the visit. He made the transaction easy and simple. No stress. My entire involvement took less than 10 minutes, and then he and his assistant too... See more

Company replied

Rated 5 out of 5 stars

Customer service was excellent — fast, friendly, and easy from the very first call. The team at Goodwill Car Donations made the whole process simple and stress‑free. They answered questions quickly, h... See more

Company replied

Rated 5 out of 5 stars

This company hung in there by attempting to pick up our Cherokee Jeep 3 times before coming back to accomplish the task. We appreciate their acceptance of rescheduling the pick up 3 times. They have... See more

Company replied


Company details

  1. Charity
  2. Donations Centre
  3. Non-profit organisation
  4. Towing service

About Goodwill Car Donations

Written by the company

Turn Your Old Vehicle Into a Life-Changing Opportunity

Goodwill Car Donations makes it easy to donate your car, truck, boat, motorcycle, RV, or almost any other vehicle and turn something you no longer need into real opportunity for people in your community. Proceeds from every donation go directly toward funding job training, career counseling, and employment services provided by local Goodwill organizations across the country.

For over 100 years, Goodwill has been one of America's most trusted nonprofits, helping individuals overcome barriers, gain new skills, and find meaningful work. When you donate your vehicle, you become part of that mission. You help someone take a step toward independence, stability, and a brighter future.

Most Vehicles in Most Conditions

Whether your vehicle is running or not, chances are we can take it. We accept cars, trucks, SUVs, vans, motorcycles, scooters, boats, jet skis, RVs, campers, trailers, golf carts, ATVs, and more. If you're not sure whether your vehicle qualifies, just give us a call and we'll be happy to help.

The Process Is Simple and Free

Donating your vehicle takes just three steps. You contact us online or by phone, we schedule a fast, free pickup at a time and place that works for you, and we handle all the paperwork from there. After your vehicle is sold, you receive an IRS tax-deductible receipt. There is no cost to you and no DMV hassles.

Proudly Serving All 50 States

We partner with certified IRS 501(c)(3) Goodwill member organizations nationwide, so your donation benefits your own local community. Whether you're in a major city or a rural area, we're here to make giving back as easy and rewarding as possible.

Your unused vehicle has more value than you think. The proceeds from its sale go toward building stronger communities, one donation at a time.

Donate Your Vehicle
Call (866) 233-8586

Our Promise to You

Written by the company

Your generosity deserves our very best, every single time.
You chose to give, and that means everything to us. We've built our entire process around making your experience fast, friendly, and hassle-free. You'll always have a real person to talk to - someone who listens and genuinely cares about doing right by you. We're always working to be better because you deserve an experience that feels as good as the impact you're making.

Free Pickup, Guaranteed

Free Pickup, Every Time.

We believe donating your vehicle shouldn't cost you a thing. When we say free pickup, we mean it. No towing fees, no hidden charges, nothing out of pocket. Every donation we accept includes free vehicle pickup, scheduled at your convenience. All you have to do is say yes.

Contact info

Turn Your Car Into Real Opportunity

Support job training in your community. Free pickup, tax deductible.

4.8

Excellent

TrustScore 5 out of 5

1k reviews

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4.8

All reviews

(1,171)

353 reviews in the last 12 months

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Rated 5 out of 5 stars
Goodwill Car Donations logo

Reply from Goodwill Car Donations

Hi Mark! Thank you so much for your Mercedes-Benz E-Class donation and for leaving such a kind review. We're glad to hear you had an excellent experience. Thanks again, and we hope you have a wonderful weekend!

Rated 4 out of 5 stars

Everything was good even on the phone.

Everything was good even on the phone.
Thank you all of you.

6 May 2026
Goodwill Car Donations logo

Reply from Goodwill Car Donations

Hi Jeong! Thank you so much for your Toyota Camry donation and for leaving such a kind review. We're glad to hear you had an excellent experience. Thanks again, and we hope you have a wonderful weekend!

Rated 5 out of 5 stars
Goodwill Car Donations logo

Reply from Goodwill Car Donations

Hi Sharango! Thank you so much for your Jeep Grand Cherokee donation and for leaving such a kind review. We're glad to hear you had an excellent experience. Thanks again, and we hope you have a lovely day!

Rated 5 out of 5 stars

Great to work with

This was the second vehicle we have donated to Goodwill. The staff was always a pleasure to work with and made everything fast and easy.

2 May 2026
Goodwill Car Donations logo

Reply from Goodwill Car Donations

Hi Melissa! Thank you so much for your Nissan Rogue donation and for leaving such a kind review. We're glad to hear you had an excellent experience. Thanks again for your donations, and we hope you have a lovely day!

Rated 5 out of 5 stars

I received courtesy call prior to…

I received courtesy call prior to pickup and the time they indicated was actually very close. The driver was professional and friendly and quick. A very positive experience.

7 May 2026
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Reply from Goodwill Car Donations

Hi Eva! Thank you so much for your Honda Odyssey donation and for leaving such a kind review. We're glad to hear you had an excellent experience. Thanks again, and we hope you have a wonderful weekend!

Rated 5 out of 5 stars

This is the third vehicle that we have…

This is the third vehicle that we have donated. It is so easy to do.

7 May 2026
Goodwill Car Donations logo

Reply from Goodwill Car Donations

Hi Jack! Thank you so much for your Toyota Avalon donation and for leaving such a kind review. We're glad to hear you had an excellent experience. Thanks again for your multiple donations, and we hope you have a wonderful weekend!

Rated 5 out of 5 stars
Goodwill Car Donations logo

Reply from Goodwill Car Donations

Hi Amber! Thank you so much for your Honda Pilot donation and for leaving such a kind review. We're glad to hear you had an excellent experience. Thanks again, and we hope you have a wonderful weekend!

Rated 5 out of 5 stars

The all process from beginning to end was very simple

The all process was really easy from beginning to end.

7 May 2026
Goodwill Car Donations logo

Reply from Goodwill Car Donations

Hi Liora! Thank you so much for your Chevrolet Equinox donation and for leaving such a kind review. We're glad to hear you had an excellent experience. Thanks again, and we hope you have a wonderful weekend!

Rated 5 out of 5 stars

Customer Svc Rep is Great and very…

Customer Svc Rep is Great and very helpful and Towing Driver is Great and punctual..

6 May 2026
Goodwill Car Donations logo

Reply from Goodwill Car Donations

Hi Gregory! Thank you so much for your Nissan Armada donation and for leaving such a kind review. We're glad to hear you had an excellent experience. Thanks again, and we hope you have a lovely day!

Rated 5 out of 5 stars

Working with good and dedicated people

Working with good and dedicated people

28 April 2026
Goodwill Car Donations logo

Reply from Goodwill Car Donations

Hi Peter! Thank you so much for your Nissan Sentra donation and for leaving such a kind review. We're glad to hear you had an excellent experience. Thanks again, and we hope you have a lovely day!

Rated 5 out of 5 stars

Easy

Easy! Great staff!

28 April 2026
Goodwill Car Donations logo

Reply from Goodwill Car Donations

Hi Robert! Thank you so much for your Mercedes-Benz M Class donation and for leaving such a kind review. We're glad to hear you had an excellent experience. Thanks again, and we hope you have a lovely day!

Rated 5 out of 5 stars

Good communications with Goodwill vehicle donations office

Good communications with Goodwill vehicle donation office. Very friendly and helpful vehicle pick- up driver.

5 May 2026
Goodwill Car Donations logo

Reply from Goodwill Car Donations

Hi Hubert! Thank you so much for your Lexus RX 330 donation and for leaving such a kind review. We're glad to hear you had an excellent experience. Thanks again, and we hope you have a lovely day!

Rated 4 out of 5 stars

It was great and convenient way to get…

It was great and convenient way to get rid of car only thing they said I was getting a email because I wasn’t present at the time of pick up car so I still haven’t received the email confirmation that they taken car

5 May 2026
Goodwill Car Donations logo

Reply from Goodwill Car Donations

Hi Gerson! Thank you for donating your Honda Accord to Goodwill Car Donations
and for taking the time to leave a review. We're glad to hear the process was convenient overall, but we’re sorry for the confusion regarding the email confirmation after pickup. We can confirm that your vehicle was successfully picked up, and we apologize that you did not receive the communication you were expecting.

If there’s anything we can do to improve your experience or if you’d like to discuss your experience further, please don’t hesitate to give us a call at (866) 233-8586. Thanks again for your Honda Accord donation, and we hope you have a great day!

Rated 5 out of 5 stars

Easy to do

Easy to do. Scheduled and showed up when agreed. Perfect!

4 May 2026
Goodwill Car Donations logo

Reply from Goodwill Car Donations

Hi Kathleen! Thank you so much for your Ford Escape donation and for leaving such a kind review. We're glad to hear you had an excellent experience. Thanks again, and we hope you have a lovely day!

Rated 5 out of 5 stars

Painless Auto Donation…

All communications were timely and everyone was very friendly and worked with me closely.

4 May 2026
Goodwill Car Donations logo

Reply from Goodwill Car Donations

Hi Tim! Thank you so much for your Chevrolet Colorado donation and for leaving such a kind review. We're glad to hear you had an excellent experience. Thanks again, and we hope you have a lovely day!

Rated 5 out of 5 stars

Good experience

4 May 2026
Goodwill Car Donations logo

Reply from Goodwill Car Donations

Hi Manuel! Thank you so much for your Dodge Caliber donation and for leaving such a kind review. We're glad to hear you had an excellent experience. Thanks again, and we hope you have a lovely day!

Rated 5 out of 5 stars

It was easy!

It was easy!

23 April 2026
Goodwill Car Donations logo

Reply from Goodwill Car Donations

Hi Trevor! Thank you so much for your Chevrolet S10 donation and for leaving such a kind review. We're glad to hear you had an excellent experience. Thanks again, and we hope you have a lovely day!

Rated 4 out of 5 stars

It all went pretty smoothly

It all went pretty smoothly. The only concern I have is that the Delaware DMV doesn't have a web page that talks about the right way to go about making a donation (title and plate procedure).

29 April 2026
Goodwill Car Donations logo

Reply from Goodwill Car Donations

Hi Michael! Thank you for donating your Toyota Sienna to Goodwill Car Donations and for taking the time to leave a review.

We’re glad to hear the process went smoothly overall. We also appreciate your feedback regarding the Delaware DMV title and plate procedures, and we understand how having clearer guidance online could be helpful for donors navigating the process.

Thanks again for your donation and support. We hope you have a great day!

Rated 5 out of 5 stars

Everything was fast

Everything was fast

29 April 2026
Goodwill Car Donations logo

Reply from Goodwill Car Donations

Hi Sandra! Thank you so much for your Honda Accord donation and for leaving such a kind review. We're glad to hear you had an excellent experience. Thanks again, and we hope you have a lovely day!

Rated 5 out of 5 stars

Everybody were polite and respectful…

Everybody were polite and respectful from people on the phone and driver that picked up the car

21 April 2026
Goodwill Car Donations logo

Reply from Goodwill Car Donations

Hi Patrick! Thank you so much for your Mazda CX-9 donation and for leaving such a kind review. We're glad to hear you had an excellent experience. Thanks again, and we hope you have a lovely day!

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