GoOpti Reviews 1,864

TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Considering 263 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their professionalism, punctuality, and friendly demeanor, making journeys smooth and enjoyable. Many people highlight the excellent service, noting its reliability and efficiency, which often includes timely pickups and comfortable rides. The delivery service is frequently commended for being dependable, with drivers often arriving on time or even early, ensuring passengers reach their destinations as planned. However, some customers also noted dissatisfaction with the booking process and location services, citing issues such as unexpected changes to pick-up times without consent and drivers not waiting for delayed flights, leaving passengers stranded. There were also instances where people experienced unprofessional behavior from drivers, including using phones while driving or refusing to show basic courtesy.

What people talk about most

Staff

Reviewers highlight positive aspects of staff, consistently praising drivers for being professional,... See more

Service

Customers had positive experiences with service, often praising the professionalism, reliability, and... See more

Booking process

Users describe ambiguous interactions with the booking process, with many finding it easy and... See more

Location

Customers consistently note ambiguous experiences with location, with some reviewers praising the ease of... See more

Delivery service

People report positive experiences with delivery service, often highlighting drivers who are punctual,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We took Goopti on Sunday 31 maggio da Trieste stazione Centrale a Venezia Aeroporto Marco Polo. The trip went very smooth, and enjoyable also thanks to the driver Luca who displayed a smooth driving,... See more

Company replied

Rated 5 out of 5 stars

We booked for four of us to travel from Trieste to Piran. What an efficient way to travel, costing only a little more than the 2/3 local buses and significantly reducing travel time. However, the gre... See more

Company replied

Rated 5 out of 5 stars

Lana was an excellent driver professional, punctual, and very friendly throughout the trip. She made the journey comfortable and stress free with her safe driving and positive attitude. Thank you, L... See more

Company replied

Rated 5 out of 5 stars

It has been a wonderful and convenient transfer from Verona to Milan Airport without stress. Our driver Elena T. has picked us up before the appointment time that we’re ready. She has been very effici... See more

Company replied


Company details

Information provided by various external sources

GoOpti is a European transportation platform, which provides shared and private airport transfers at affordable prices and connects passengers traveling from smaller towns to large airports. Available via web or mobile app, GoOpti’s platform allows travelers to map out a route, book and pay for a trip. GoOpti also partners with travel agencies and hotels to accommodate larger groups. At the moment GoOpti operates in Slovenia, Croatia, Italy, Germany, Spain, Austria, Hungary and Slovakia.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

2k reviews

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No history of asking for reviews

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Replied to 100% of negative reviews

Typically replies within 1 week

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Rated 5 out of 5 stars

Booked Goopti for my niecenand nephew…

Booked Goopti for my niecenand nephew to travel to Bergamo airport. Arrived on time, they were so happy and much lesson hassle than taking a bus or train
Great service

15 May 2025
Unprompted review
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Reply from GoOpti

Hello, thank you so much for your kind feedback!

We're delighted to hear that your niece and nephew had a smooth, stress-free trip to Bergamo Airport. It's great to know that GoOpti made their journey easier than taking a bus or train — that's exactly what we're here for!

We appreciate your trust in us and hope to be part of many more worry-free transfers in the future.

Best regards, GoOpti

Rated 5 out of 5 stars

I had a great experience with GoOpti

I had a great experience with GoOpti. The service was punctual, comfortable, and very well organized. Our driver, Dejan, was especially professional and friendly, making the journey smooth and pleasant. I appreciated the safe driving and the relaxed atmosphere throughout the ride. Highly recommend!

8 March 2025
Unprompted review
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Reply from GoOpti

Hello, thank you for sharing your experience! We're happy the details provided before departure made it easy to find the vehicle. It's wonderful to hear that Dejan was friendly and professional, and that your trip was punctual.

We look forward to see you again with GoOpti on your return journey!

Best regards, GoOpti

Rated 5 out of 5 stars

Our ride from Zagreb airport to…Ljubljana

Our ride from Zagreb airport to Ljubljana was smooth, on time and a driver Karin was polite, professional, friendly and so
much fun to talk to. The mini van was very comfortable. I am recommending GoOpti highly.

4 July 2025
Unprompted review
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Reply from GoOpti

Thank you so much for your wonderful feedback! We're thrilled to hear that your transfer from Zagreb Airport to Ljubljana went smoothly and that Karin made the experience so enjoyable with her professionalism and friendly personality.

We're also glad you found the minivan comfortable and truly appreciate your recommendation. Hope to welcome you on board again soon!
GoOpti

Rated 5 out of 5 stars

Fast way home

A smooth ride from Zagreb to Ljubljana with Karin who was responsive and flexible about the transfer and also a pleasant driver.

4 July 2025
Unprompted review
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Reply from GoOpti

Thank you for your kind words! We're glad to hear that your ride from Zagreb to Ljubljana with Karin was smooth and enjoyable. It's great to know she was both responsive and flexible—qualities we truly value in our drivers.

We hope to see you on board again soon!
Regards, GoOpti

Rated 5 out of 5 stars

Friendly, quick and safe

We rode to an airport and although there was a lot of trafic the driver got us there quickly and safely. Throughout the ride I also had a very fun chat with the driver who was very friendly. Will definitely use Goopti again.

2 May 2025
Unprompted review
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Reply from GoOpti

Thank you for sharing your great experience, Josip! We're happy to hear that despite the traffic, our driver got you to the airport safely and quickly.
We look forward to welcoming you back on board with GoOpti soon!
Regards, GoOpti

Rated 5 out of 5 stars

Transfer to MXP- DRIVER ELENA T.

Reliable, on time , very good and kind driver our driver Elena T. , in particular, wascalso very professional and snart in chhosing the best and less busy roada during our trop to Malpensa airport.

4 July 2025
Unprompted review
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Reply from GoOpti

Greetings, we truly appreciate your kind words and look forward to having you on board soon again.
Regards, GoOpti

Rated 5 out of 5 stars

First class service to Ljubljana…

First class service to Ljubljana Airport for our family every time.

2 July 2025
Unprompted review
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Reply from GoOpti

Dear Mark, thank you for your kind words! We're proud to provide first-class service to Ljubljana Airport and glad your family trusts us every time.

We look forward to your next trip with GoOpti!

Rated 5 out of 5 stars

Would recommend

I had multiple good experiences with GoOpti. The booking process is simple, the drivers are good and friendly. All around good service, never disappoints, will definitely use again. Highly recommended!

27 June 2025
Unprompted review
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Reply from GoOpti

Thank you so much for your wonderful feedback! We're delighted to hear that you've had multiple positive experiences with GoOpti and appreciate your kind words about our simple booking process and friendly drivers.

We look forward to see you again soon!
Regards, GoOpti

Rated 5 out of 5 stars

We can always count on them

We can always count on them, even when annoying situations arise due to flight delays or similar issues. I will continue to use their services as I have since the beginning.

1 July 2025
Unprompted review
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Reply from GoOpti

Thank you so much for your continued trust and loyalty! We're truly grateful to have travelers like you who rely on us—even when unexpected situations like flight delays occur.

We look forward to being your go-to travel partner for many journeys to come!
Regards, GoOpti

Rated 5 out of 5 stars

On time, smooth transfer

I travelled with GoOpti a few times, but most recently on a transfer from Venice to Trieste.

I was landing at Venice airport late at night and was happy not having to mess about with bus/cabs and trains.

The driver, Marco (I believe this was his first job with GoOpti), was friendly and professional. Pick up was right on time and journey was smooth and quiet.

Booking via the website is straightforward.

Shared transfer means that when booking you get an estimated pickup time. This is then confirmed the day before travelling. Personally I don't find this to be a problem, but worth knowing e.g. if you're travelling with children.

I'll be travelling again with them next week!

29 March 2025
Unprompted review
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Reply from GoOpti

Thank you for your thoughtful and detailed feedback! We're glad to hear your recent transfer from Venice to Trieste went smoothly and that Marco made a great impression on his first trip with GoOpti.

It's great to know you appreciated the convenience of avoiding late-night transport hassles and found our booking system easy to use. You're absolutely right about the shared transfer timing—thanks for pointing that out for future travelers.

We look forward to having you on board again next week! Safe travels!

Rated 5 out of 5 stars

Try it

Excellent and economical way to transport

30 June 2025
Unprompted review
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Reply from GoOpti

Dear Olga, thank you very much for your feedback and we hope to sse you on board of our vans soon again.
Best regards, GoOpti

Rated 5 out of 5 stars

Connecting Slovenia, Italy and Croatia.

I've found travelling around NE Italy, Slovenia and Croatia difficult with poor train and plane connections. GoOpti fills the void and provides a simple and reliable method of getting around. They are up front with their pricing and offer a slightly cheaper price if you can broaden your travel window.
Have used GoOpti twice with excellent service on both occasions.

28 June 2025
Unprompted review
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Reply from GoOpti

Thank you for your thoughtful feedback! It's great to know that our transparent pricing and flexible travel options have been useful, and we’re especially happy that both of your experiences were excellent. We look forward to being part of your future journeys!
GoOpti

Rated 5 out of 5 stars

The best company to go to an airport

The best company to go to an airport. I wish this will be in more countries.

28 June 2025
Unprompted review
GoOpti logo

Reply from GoOpti

Thank you so much for your kind words, Elena! We're honored to be your go-to choice for airport transfers. Expanding to more countries is definitely part of our vision - we hope to be there for your travels wherever you go. Safe journeys and see you again soon with GoOpti!

Rated 5 out of 5 stars

Highly recommend Elena T

Highly recommend Elena T. She was punctual, drove safely, and made the ride genuinely enjoyable with her kindness and great sense of humor. A pleasure to travel with!

29 June 2025
Unprompted review
GoOpti logo

Reply from GoOpti

Thank you so much for your wonderful feedback! We're delighted to hear that Elena made your journey so enjoyable with her punctuality, safe driving, and warm personality. We'll be sure to pass along your kind words—she’ll be thrilled! We look forward to welcoming you on board again soon.
Regards, GoOpti

Rated 5 out of 5 stars

Perfect

Perfect. Always nice

25 June 2025
Unprompted review
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Reply from GoOpti

Dear Clara, we appreciate your kind feedback and hope to have you on board soon again!
Best regards, GoOpti

Rated 5 out of 5 stars

Amazing service in Slovenia

I use GoOpti every time I flight out from Slovenia or return. And I travel a lot. I had no one issue with transfer even if flight was delayed!
Great and modern service!
Thanks a lot for your job!

18 April 2025
Unprompted review
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Reply from GoOpti

Denis, thank you so much for your kind words and continued trust in GoOpti! We're thrilled to hear that you've had smooth transfers every time—even with flight delays. It's great to know that our service supports your frequent travels reliably. We'll keep working hard to maintain that level of excellence. Safe travels and see you again soon!
GoOpti

Rated 5 out of 5 stars

Ottima scelta!

Elena easy punctual, courteous and the van is comfortable

27 June 2025
Unprompted review
GoOpti logo

Reply from GoOpti

Hello, we’re glad to hear that Elena made your journey smooth with her punctuality and courtesy, and that you found the van comfortable. We’ll be sure to pass along your kind words to her.

Thank you and we look forward to welcoming you on board again soon!
GoOpti

Rated 5 out of 5 stars

Goopti is always my first choice when I…

Goopti is always my first choice when I need a ride to my airport. All the drivers that I had before were really nice :)

7 May 2025
Unprompted review
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Reply from GoOpti

Dear Naja, we appreciate you taking the time to write this kind review!
We hope to see you on board soon again.
Best regards, GoOpti

Rated 5 out of 5 stars

Go Opti is so reliable and economical.

The punctuality of the driver, his friendly and jovial nature, his knowledge of the destination and above all, his driving skills. I felt completely safe throughout the entire journey and would definitely use Go Opti again without hesitation.

25 June 2025
Unprompted review
GoOpti logo

Reply from GoOpti

Greetings, thank you very much for your wonderful feedback!

We’re thrilled to hear that you had such a positive experience and that our driver made you feel safe and comfortable with his punctuality, friendliness, knowledge, and driving skills. Knowing that you would choose GoOpti again without hesitation truly means a lot to us.

We look forward to having you on board again soon!
GoOpti

Rated 5 out of 5 stars

Transfer to Malpensa

The company performed the service impeccably. In addition, our driver, Mrs. Elena, not only operated in an extremely professional manner, but was also very kind and cooperative. Congratulations!

24 June 2025
Unprompted review
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Reply from GoOpti

Hello, thank you so much for your kind words!

We’re delighted to hear that everything went smoothly and that you were satisfied with the service. A special thank you for recognizing Mrs. Elena’s professionalism, kindness, and cooperative attitude — we’ll be sure to pass on your compliments to her.

We truly appreciate your feedback and look forward to welcoming you on board with GoOpti again soon!
GoOpti

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