GoOpti Reviews 1,864

TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Considering 263 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their professionalism, punctuality, and friendly demeanor, making journeys smooth and enjoyable. Many people highlight the excellent service, noting its reliability and efficiency, which often includes timely pickups and comfortable rides. The delivery service is frequently commended for being dependable, with drivers often arriving on time or even early, ensuring passengers reach their destinations as planned. However, some customers also noted dissatisfaction with the booking process and location services, citing issues such as unexpected changes to pick-up times without consent and drivers not waiting for delayed flights, leaving passengers stranded. There were also instances where people experienced unprofessional behavior from drivers, including using phones while driving or refusing to show basic courtesy.

What people talk about most

Staff

Reviewers highlight positive aspects of staff, consistently praising drivers for being professional,... See more

Service

Customers had positive experiences with service, often praising the professionalism, reliability, and... See more

Booking process

Users describe ambiguous interactions with the booking process, with many finding it easy and... See more

Location

Customers consistently note ambiguous experiences with location, with some reviewers praising the ease of... See more

Delivery service

People report positive experiences with delivery service, often highlighting drivers who are punctual,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We took Goopti on Sunday 31 maggio da Trieste stazione Centrale a Venezia Aeroporto Marco Polo. The trip went very smooth, and enjoyable also thanks to the driver Luca who displayed a smooth driving,... See more

Company replied

Rated 5 out of 5 stars

We booked for four of us to travel from Trieste to Piran. What an efficient way to travel, costing only a little more than the 2/3 local buses and significantly reducing travel time. However, the gre... See more

Company replied

Rated 5 out of 5 stars

Lana was an excellent driver professional, punctual, and very friendly throughout the trip. She made the journey comfortable and stress free with her safe driving and positive attitude. Thank you, L... See more

Company replied

Rated 5 out of 5 stars

It has been a wonderful and convenient transfer from Verona to Milan Airport without stress. Our driver Elena T. has picked us up before the appointment time that we’re ready. She has been very effici... See more

Company replied


Company details

Information provided by various external sources

GoOpti is a European transportation platform, which provides shared and private airport transfers at affordable prices and connects passengers traveling from smaller towns to large airports. Available via web or mobile app, GoOpti’s platform allows travelers to map out a route, book and pay for a trip. GoOpti also partners with travel agencies and hotels to accommodate larger groups. At the moment GoOpti operates in Slovenia, Croatia, Italy, Germany, Spain, Austria, Hungary and Slovakia.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

2k reviews

5-star
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1-star

No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

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Rated 5 out of 5 stars

Karin was very lovely and such a safe…

Karin was very lovely and such a safe driver! Loved the experieneve with goopti.

6 November 2025
Unprompted review
GoOpti logo

Reply from GoOpti

Thank you, Budi. We’re delighted to hear you had such a great experience with GoOpti and that Karin made your trip safe and pleasant. We’ll be sure to share your kind words with her.

The GoOpti Team

Rated 5 out of 5 stars

Always on time and such an affordable…

Always on time and such an affordable price! Our transport of choice when visiting family in Europe.

19 January 2025
Unprompted review
GoOpti logo

Reply from GoOpti

Hi David! Thank you for your kind words! We’re so glad to be your go-to transport when visiting family and happy to hear our punctuality and prices make traveling a bit easier.
-GoOpti Team

Rated 5 out of 5 stars

The drive was pleasant

The drive was pleasant, driver was on time and nice enough to adapt to bathroom breaks.

22 September 2025
Unprompted review
GoOpti logo

Reply from GoOpti

Hi Lucija! We’re glad to hear your ride went smoothly and that our driver made things comfortable along the way even with a quick pit stop or two! Thanks for riding with us.
-GoOpti Team

Rated 5 out of 5 stars

Kindness

Kindness, puntality, a great service!

27 October 2025
Unprompted review
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Reply from GoOpti

Hi Roberta, thank you so much! We’re delighted to hear you appreciated our kindness and punctual service exactly what we aim for on every ride.
-GoOpti Team

Rated 5 out of 5 stars

I was travelling with GoOpti to…

I was travelling with GoOpti to Ljubljana Airport from Zagreb and back. The service was amazing. Zvonimir the driver was excellent and very helpful.

20 October 2025
Unprompted review
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Reply from GoOpti

Hi Đuro, thank you so much for your kind words! We’re thrilled to hear that your transfers to and from Ljubljana Airport went smoothly and that Zvonimir made your ride even better with his helpfulness.
-GoOpti Team

Rated 5 out of 5 stars

Perfect service without any problems…

Perfect service without any problems with Elena.

21 October 2025
Unprompted review
GoOpti logo

Reply from GoOpti

Hello Sabrina,

Thank you so much for your lovely feedback! 😊 We’re happy to hear everything went perfectly and that Elena made your ride even better.
-GoOpti Team

Rated 5 out of 5 stars

GoOpti great to deal with

GoOpti great to deal with. Prompt and professional.

15 October 2025
Unprompted review
GoOpti logo

Reply from GoOpti

Hello,
Thank you for your kind words. We’re glad to hear you found GoOpti prompt and professional. We look forward to welcoming you on board again soon!

Rated 5 out of 5 stars

Positive experience

I use GOopti service because of very polite drivers. They are always on time and helpful.

12 October 2025
Unprompted review
GoOpti logo

Reply from GoOpti

Hi Yekaterina,

Thank you for your kind words! We’re thrilled to hear that your GoOpti experience was enjoyable.

-GoOpti Team

Rated 5 out of 5 stars

Elena was extremely kind

Elena was extremely kind! Would definitely get her service again!

7 October 2025
Unprompted review
GoOpti logo

Reply from GoOpti

Hi Massimo,

Thank you for your kind words! We’re thrilled to hear that Elena made your trip so pleasant. We’ll be sure to pass on your praise to her and look forward to welcoming you on board again soon!
-GoOpti Team

Rated 5 out of 5 stars

Wonderful trip

Elena is a fabulous driver in addition to be accountable and very personable.

6 October 2025
Unprompted review
GoOpti logo

Reply from GoOpti

Greetings, we appreciate you taking the time to share your experience! We will make sure to forward your compliments to Elena.
Best regards, GoOpti

Rated 5 out of 5 stars

Urska B

Urska B. was a very nice, safe and professional driver!

5 October 2025
Unprompted review
GoOpti logo

Reply from GoOpti

Dear Nika, thank you very much for your lovely feedback and taking the time to recommend us to other fellow travelers!
Best regards, GOOpti team

Rated 5 out of 5 stars

From Venice Marco Polo to Trieste

From Venice Marco Polo to Trieste. Perfect service, and was lucky because I was picked up literally minutes after my arrival. So glad to have this service, which seems to get better with time! Thank you :-)

29 May 2025
Unprompted review
GoOpti logo

Reply from GoOpti

Thank you so much for your kind words! 😊 We’re delighted to hear that everything worked out perfectly and that your timing was spot on. It’s great to know you feel our service keeps improving — we truly appreciate your trust and support. See you again on your next trip!

Regards, GoOpti

Rated 1 out of 5 stars

Did not turn up refused to refund…

Did not turn up refused to refund 170euro. Terrible communication, left us stranded at airport at 10pm

2 October 2025
Unprompted review
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Reply from GoOpti

Greetings, we regret to hear about your experience. Could you please share your booking number to our email booking@goopti.com with more details and situation described? We’d like to investigate what happened and clarify the situation as soon as possible. Thank you for bringing this to our attention — we’ll do our best to resolve it promptly.
Best regards, GoOpti

Rated 5 out of 5 stars

The driver very puntual and good…

The driver very puntual and good driver.
Definetly, I will use again.

3 October 2025
Unprompted review
GoOpti logo

Reply from GoOpti

Hello, we’re glad to hear that your driver was punctual and that you enjoyed the ride. It’s great to know you’ll be traveling with us again — we look forward to having you on board soon!
Thank you and regards, GoOpti

Rated 5 out of 5 stars

The driver was an exceptionally warm…

The driver was an exceptionally warm person. I was picked up at the expected time and delivered at the expected place as planned. I got continuous update messages while waiting, so I was sure somebody was watching over me.

2 October 2025
Unprompted review
GoOpti logo

Reply from GoOpti

Thank you so much for your wonderful review!
We’re delighted to hear that your driver made your journey so warm and pleasant, and that you appreciated our timely updates and communication. It’s great to know you felt cared for every step of the way — that’s exactly the experience we strive to provide.

We look forward to welcoming you on board again soon!

Best regards, GoOpti team

Rated 5 out of 5 stars

All right

All right, manager with care, excellent driver

12 September 2025
Unprompted review
GoOpti logo

Reply from GoOpti

Dear Guido, thank you very much for your positive rating!
Best regards, GoOpti

Rated 5 out of 5 stars

Easy travel and pick up service

2 October 2025
Unprompted review
GoOpti logo

Reply from GoOpti

Thank you for your kind words! We’re glad to hear that you found our service easy and convenient. We look forward to taking you on another smooth journey soon!
Best regards, GoOpti

Rated 5 out of 5 stars

Great service and price!! Would 200% recommend

Punctual and reliable, saves a lot of money

29 September 2025
Unprompted review
GoOpti logo

Reply from GoOpti

Thank you so much for your wonderful feedback! We’re delighted to hear that you appreciated our punctuality, reliability, and value for money. Your recommendation means a lot to us, and we look forward to welcoming you on board again soon!
Best regards, GoOpti

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