Gooseberry Intimates Reviews 2,105

TrustScore 4 out of 5

4.0

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Evaluating 479 reviews, reviewers had a great experience with this company. Customers consistently praise the products for their high quality, luxurious feel, and flattering designs. Many people highlight the exceptional customer service, describing it as efficient, helpful, and personable. Reviewers also appreciate the timely delivery of their orders. However, some customers also noted issues with their orders, including receiving the wrong size or color, or experiencing problems with delivery. A few other people also felt that the quality of some items was not as expected, particularly with sale items that could not be returned or exchanged.

What people talk about most

Product

Consumers generally express satisfaction with the product, often highlighting its high quality, beautiful... See more

Quality

Customers consistently note positive experiences with quality. Many reviewers praise the high-quality... See more

Order

Users describe ambiguous interactions with order. Many customers express dissatisfaction, citing issues like... See more

Customer service

People report positive experiences with customer service. Many reviewers praise the helpfulness and... See more

Delivery service

Reviewers mention positive feedback about delivery service. Many customers praise the fast shipping, with... See more

Reviews shaping this summary

Rated 4 out of 5 stars

This was my 5th purchase of the same swimsuit. I absolutely love them. This one was supposed to be blue but it was in fact purple. I didn't read the reviews prior to buying this one but and previou... See more

Rated 4 out of 5 stars

I absolutely love the swimsuit! I have 4 babies last one being 3 months ago and the swimsuit makes me look absolutely snatched! Super flattering and very comfortable. Only reason I gave it 4 stars ins... See more

Rated 5 out of 5 stars

I recently bought a pair of bikini panties from Gooseberry, and I could not be happier! The fit is perfect—snug in all the right places but still incredibly comfortable for all-day wear. The materia... See more

Rated 5 out of 5 stars

Gooseberry Intimates is one of my most favourite brands out there. Unmatched quality of the fabrics and craftsmanship and absolutley wonderful designs that will make you feel like a goddess are well w... See more


Company details

  1. Lingerie shop
  2. Clothing Shop

About Gooseberry Intimates

Written by the company

Gooseberry Intimates

Gooseberry Intimates is a premium lingerie and intimate wear brand dedicated to empowering women to feel confident and comfortable in their own skin. With a focus on high-quality materials, expert craftsmanship, and a commitment to body positivity.

Gooseberry Intimates
SHOP NOW
Follow us

Gooseberry Intimates is a luxury lingerie brand that has gained popularity for its stylish and unique designs. The brand was founded in 2008 in Sydney, Australia, by a husband-and-wife team, who wanted to create lingerie that was both comfortable and beautiful. Gooseberry Intimates offers a wide range of lingerie and loungewear, including bralettes, bodysuits, panties, and sleepwear. Their pieces are made from high-quality fabrics, such as silk, lace, and velvet, and feature delicate detailing and intricate embroidery. One of the standout features of Gooseberry Intimates is their attention to detail. Each piece is crafted with care and precision, and the result is a collection that is both sexy and sophisticated. Their designs are often inspired by nature, with floral motifs and natural colors featuring heavily in their collections. In addition to their stunning lingerie, Gooseberry Intimates is also committed to ethical and sustainable manufacturing practices. They prioritize ethical sourcing and production, and all their products are made in small batches to reduce waste and ensure quality control. Overall, Gooseberry Intimates is a brand that combines beauty, comfort, and sustainability. Their lingerie is the perfect choice for anyone who wants to feel both stylish and comfortable.


Contact info

4.0

Great

TrustScore 4 out of 5

2K reviews

5-star
4-star
3-star
2-star
1-star

Replied to 13% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

I ordered 2 swimsuits in my normal size…

I ordered 2 swimsuits in my normal size but they didn't fit at all. I emailed them and same day was able to return and exchange for another size. Excellent customer service with real people who care about the brand and its customers. Hopefully the new suits fit!

27 April 2026
Unprompted review
Rated 1 out of 5 stars

Not as expected, poor quality.

I was so excited to order from this brand. I will hand it to the marketing team because the product looks beautiful on socials and looks expensive and high quality. The actual product is terrible. Arrives in small, dirty poly bag, with a white size sticker smacked on the plastic like it was picked out of a bin at SHEIN. The branding and packaging is terrible for what you would expect from a luxury brand that charges $128 for pajama pants. The lace bra and underwear set was very cheap material and elastic. I’ve seen better products on Amazon for half the price. They sell the image of luxury, but I guarantee you, this is not it. The fit and size charts are way off and not correct.
Do not waste your money, there are so many brands that offer better than this.

13 April 2026
Gooseberry Intimates logo

Reply from Gooseberry Intimates

Hi Lisa,

We’re very sorry to hear this was your experience — it’s certainly not the standard we aim to deliver.

All of our pieces are carefully handmade and we take great care in sourcing high-quality fabrics for every design. We pride ourselves on creating timeless pieces that are made to last, so it’s disappointing to hear that this didn’t come through in your order.

We also appreciate the feedback on packaging and sizing, as this is something we’re continuously working to refine and improve.

Rated 1 out of 5 stars

it didnt come in the cute swim bag it's…

it didnt come in the cute swim bag it's known for so it made me question if I even got it from the real company

6 April 2026
Gooseberry Intimates logo

Reply from Gooseberry Intimates

Hi Stephanie,

We’re so sorry for the confusion here. The swim bag is actually a complimentary gift that’s included with certain orders, rather than an item that’s purchased separately.

That said, it looks like our fulfillment team may have missed including it in your package, and we completely understand how that would be disappointing. If you had reached out to our customer service team, we would have been more than happy to make this right for you.

Please feel free to contact us directly and we’ll take care of it 🤍

Rated 1 out of 5 stars

Missing parts of my order.

Only received the bottoms to the bikini I ordered…no top! I have emailed twice. No response from Gooseberry. There is no customer service number to call. Very frustrated. This is my first experience with Gooseberry...not going well.

31 March 2026
Gooseberry Intimates logo

Reply from Gooseberry Intimates

Hi Alicia,

We’re sorry to hear about your experience and understand how frustrating this must have felt.

After reviewing the order, it shows that only the bikini bottom was purchased. Our bikinis are sold as separates, allowing customers to mix and match sizes and styles, which is why a top would not have been included unless added to the order.

We can also confirm that our team responded to the email within a few hours. While we don’t offer phone support, we do aim to provide prompt and helpful assistance via email at all times.

If there’s ever any confusion before or after placing an order, our team is always happy to help clarify and assist 🤍

Rated 1 out of 5 stars

The bottoms

The bottoms, have zero stretch in the fabric so there is no way without ripping the fabric to pull the underware up over your hips. I weigh 124 pounds I am five foot six inches tall and I ordered a size small, I thought that this was a respected underware brand and now I can see that the brand is selling trash. I will never order from this brand again. Unacceptable.

6 April 2026
Gooseberry Intimates logo

Reply from Gooseberry Intimates

Hi Mary,

We’re sorry to hear the fit didn’t work out for you.

Our pieces are designed with specific fabrics depending on the style, and some offer less stretch than others to achieve a particular fit and finish. We always recommend checking the product details and sizing guidance prior to purchase to ensure the best fit.

We can also see this order included final sale items, which are clearly marked and not eligible for returns or exchanges. That said, our customer service team is always available to help with sizing or product questions before ordering, but we didn’t receive any outreach in this case.

We truly appreciate the feedback and will continue working to improve clarity around fit and fabric across our product pages.

Rated 1 out of 5 stars

Just spent $70 on something that…

Just spent $70 on something that doesn’t fit, was never worn and was not accepted for return. Will never order again but stuck with quince that is customer friendly.

23 March 2026
Gooseberry Intimates logo

Reply from Gooseberry Intimates

Hi Elizabeth,

We’re sorry to hear the item didn’t fit as expected.

The piece purchased was part of our final sale selection, which is clearly marked on the product page, at checkout, and in the order confirmation. As noted, final sale items are not eligible for return, refund, or exchange.

We always recommend checking the size guide and product details prior to purchase, and our team is available to assist with sizing questions before ordering to help avoid situations like this.

We appreciate the feedback and will continue working to make this information as clear as possible for our customers.

Rated 4 out of 5 stars

good quality

good quality. definitely size up because the suit is very tight. four stars only because i'm 5'8 and my torso is definitely long and i felt like it is almost to short.

6 April 2026
Rated 3 out of 5 stars

Sizing problems

I really liked the material and overall quality of this bikini. I ordered an XS, but unfortunately the cup size was too big and didn’t fit properly. I’ve bought from this brand before (a triangle bikini) and had no issues, but I think because this is a bandeau style, you need a bit more fullness for it to sit nicely.

It would be great if the cup sizing was adjusted to better suit smaller sizes or if the store did more options with sizing. I also paid an extra $50 for express shipping, which was disappointing considering the fit didn’t work out.

4 April 2026
Rated 4 out of 5 stars

Good

I really like the idea of this brand. It is women and family owned. It is handmade. It is very beautiful and elegant. How just like most great things eventually it becomes about the money…the bottom line. So now i have noticed they are using uglier cheaper white label which. Also you never really know what color, size or quality you are actually going to get. I think the prices are expensive so it should all be equally elegant, classy and no corners should be cut. On a personal note I also think that the brand could use a greater variety of model shapes so we can see if it would look at all good on anyone who is not a clothes hanger. Delivery was good. Order came correct. Quality of product could be a little higher for price.

4 April 2026
Rated 5 out of 5 stars

I have bought 2 of the one piece…

I have bought 2 of the one piece swimsuits! I love the way it hugs my midsection. It give it a great support to look flawless. It fits well & very sexy at the Same time. Definitely looking forward to future purchases

1 April 2026
Rated 1 out of 5 stars

Return policy

Due to travel I didn’t get my return back in time. I asked for an exchange in a larger size and response was they would do nothing. Including exchange. I will never shop with them again.

27 February 2026

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look