I am a new store owner on Etsy and have just begun using Gooten as one of my production partners. So far all is well. I must say that customer service is exceptional. Shipping has been ok too. Thank y... See more
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I just started using Gooten maybe 2 months ago. Everything was good until about a month ago when one customer after another was sending photos of bent posters. I now have 5 orders that have arrived... See more
Company replied
I only use gooten for woven blankets. They are high quality, colors are good, and are softer than I expected. I'll continue getting blankets from them. Turn around time is about 1-2 weeks. Customer se... See more
I really wanted to like Gooten, but my experience has been terrible. Last September my orders stopped shipping and multiple support requests went unanswered. After the company was acquired by Taylor I... See more
Company details
Written by the company
Gooten is a print-on-demand production and logistics company that helps scaling brands simplify complexity. Our single-vendor solution streamlines procurement and fulfillment by offering access to a global, redundant network of manufacturers through one unified platform. We deliver operational excellence backed by contractual guarantees, competitive volume-based pricing, and a modern API that enables fast, self-serve integration. With Gooten, brands gain flexible production capacity, accelerated product launches, and supply chain resilience—without the need for in-house ops teams.
Contact info
W 57th St 142, 10019, New York, United States
- sales@gooten.com
- gooten.com
3.3
Average
218 reviews
Replied to 5% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
My questions about woven blankets were…
My questions about woven blankets were answered very good!
9 June 2021
Unprompted review
Reply from Gooten: Print on Demand
Hey there! Thank you so much for leaving us a review! We are happy to hear that you had a positive experience working with us. Thank you for scaling with Gooten!
Great Customer Service!:-).,They look…
Great Customer Service!:-).,They look to sort out concerns within 24 hours., Thanks Gooten
9 June 2021
Unprompted review
Reply from Gooten: Print on Demand
Thank you for the review, Christian! We love to hear that our team is pleasant to work with and assists your excellence in your shop. Thank you for scaling with Gooten!
Reply from Gooten: Print on Demand
Thank you for the review, Erica! We're glad to know you're satisfied with our service! We hope to work with you more in the future!
It's not the right way, Gooten
Gooten told me they are ready to work with me in a dropshipping way only in case I have more than 100 sales a month. So, as a new seller on Etsy, I have no chance even to try it. Totally disappointed.
29 May 2021
Unprompted review
Reply from Gooten: Print on Demand
Thank you for the review, Galumov! We are so happy to hear that! Thank you for scaling with Gooten!
Integration and customer support
I was having some trouble integrating and the customer service was amazing. They tried many different ways to help and stayed in communication. I would highly recommend!
27 May 2021
Unprompted review
Reply from Gooten: Print on Demand
Hi Susan! Thank you for taking the time to leave us a review. We appreciate all the feedback we can. We are thrilled to hear that our customer support team assisted you quickly and efficiently. We are looking forward to working with you more!
Great support + awesome product library
13 May 2021
Unprompted review
Reply from Gooten: Print on Demand
Hey there! We're glad to know you're satisfied with our service and products! Thank you for scaling with Gooten. We hope to work with you more!
I had a problem and they resolved it…
I had a problem and they resolved it very quickly. Great customer service.
8 May 2021
Unprompted review
Reply from Gooten: Print on Demand
Thank you for the review, Nancy! We love to hear that our team is pleasant to work with and assists your excellence in your shop. Thank you for scaling with Gooten!
Very fast customer service!
Hello
I am very pleased with the quick response.
That I received from the lovely Adriana.
I really recommend my friends to be partners in Gooten Company.
Thanks
1 May 2021
Unprompted review
Reply from Gooten: Print on Demand
Thank you for the review, Sarit! We are so happy to hear that our team is pleasant to work with and assists your excellence in your shop. Thank you for scaling with Gooten!
Helpful..sometimes
Gooten's support is really helpful - this is more in regards to product support - there have been times where our logos are cancelled and we are not notified. Some time goes by and we check-in and learn that it has been cancelled. This causes frustration for our team and for our member. Please alert us if a logo is cancelled instead of us having to reach out to you, especially after a couple of weeks/months. Thanks!
29 April 2021
Unprompted review
Reply from Gooten: Print on Demand
Hey there! We are very sorry to hear about your experience. We understand your concern regarding our product support, it helps us a lot to hear about these types of issues and experiences so we know how to help you and how to better ourselves for the future. Thank you for your patience as we work this out.
In Gooten I chose the t-shirts
In Gooten I chose the t-shirts, it is easy to upload files and deliveries are on time, as is customer assistance.
22 April 2021
Unprompted review
Reply from Gooten: Print on Demand
We appreciate your feedback, Sailing! We are glad to know that you're satisfied with our product and our service. Looking forward to working with you more!
Excellent communication and very fast.
20 April 2021
Unprompted review
Reply from Gooten: Print on Demand
Hey Gabriela! Thank you for scaling with Gooten. We hope to work with you again!
Technicalities promptly resolved
Marta was very kind when she responded about an insignificant delay in production - first ever design being checked and approved, even though the issue was already resolved. Thank you for your prompt approval and attention at Gooten, the human factor is so important - especially for new partners!
Thank you Gooten
17 April 2021
Unprompted review
Reply from Gooten: Print on Demand
Thank you for the review, Rezo! We love to hear that our team is pleasant to work with and assists your excellence in your shop. Thank you for scaling with Gooten!
Shirt was printed with the wrong label
Shirt was printed with the wrong label, Gooten reprinted and sent me a new one at no cost. Looks great, thanks!
10 April 2021
Unprompted review
Reply from Gooten: Print on Demand
Hey there, Sterling! Thank you so much for leaving us a review. We are so happy to hear that we were able to correct the issue and get it back to you printed as intended. We look forward to working with you more!
Customer service is very responsive
Customer service is very responsive, and took care of my problem immediately and completely to my satisfaction. I've had only one problem with multiple orders. Very happy with my choice to use Gooten!
9 April 2021
Unprompted review
Reply from Gooten: Print on Demand
Hi there! Thank you for taking the time to leave us a review. We appreciate all the feedback we can. We are thrilled to hear that our customer support team assisted you quickly and efficiently. We are looking forward to working with you more!
Reply from Gooten: Print on Demand
Hey there. Thank you so much for leaving us a review. We appreciate your feedback and look forward to working with you more!
Gooten was quick to respond and replace…
Gooten was quick to respond and replace an order that was lost in the mail. Thank you!
4 April 2021
Unprompted review
Reply from Gooten: Print on Demand
Hey there! Thank you so much for leaving us a review. We love to hear of the positive experiences that our partners have with us. Thank you for scaling with Gooten!
Great and Fast Service
My order was listed as potential for high fraud and not expedited shipping as I wanted. Sergio was really quick in fixing everything for me!
26 March 2021
Unprompted review
Reply from Gooten: Print on Demand
Hey there! Thank you so much for leaving us a review. We are so happy to hear that you enjoyed working with us. Our customer support team is so amazing and works so hard to ensure our partners are taken care of! Thank you for scaling with Gooten
Excellent customer service!
25 March 2021
Unprompted review
Reply from Gooten: Print on Demand
Hey there! Thank you so much for leaving us a review! We are happy to hear you enjoy our support team as much as we do!
I followed the instructions on buying…
I followed the instructions on buying my product sample and it was easy.
Thanks
25 March 2021
Unprompted review
Reply from Gooten: Print on Demand
Hi there! Thank you for writing us a review. We are happy to hear you have enjoyed working with us!
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