GoPro Reviews 3,103

They don't respond to the form on their 'contact us' page... How else do you get service in the UK? No email or phone no... This is not acceptable. What has happened to gopro? Are they going under?

Ordered GoPro hero and dive housing online from GoPro

The dive housing for Go Pro hero 11 case does not fit the GoPro HERO camera received by me in the same package

I got some very jolly email from Andy in GoPro when I registered the product.

I am Returning the incompatible Dive Housing. Below is the light hearted instructions I received from GoPro "Customer Support"
GoPro Customer Support Case 15508859

Joseph,

A return has been set up for you!
Attached you will find a prepaid shipping label, commercial invoice (if applicable), and an RMA form which lists the items you'd like to return. To ensure a timely refund, your return must be dropped off to the carrier within 14 days of this e-mail.


Important notes:

An RMA number must be on the outside of the package (referenced on the prepaid label)
Some countries require multiple commercial invoices on the package exterior (e.g. orders shipped from the U.K require 3 copies)
We cannot be held liable for the return of any items not listed on the RMA form
Do not hand deliver your product to the RMA facility, even if you are local. These locations are not set up to receive visitors.
Once your return has been received and processed, a refund will be issued. We appreciate your patience through this process. If you have any questions or concerns, contact us by visiting and be sure to have your case number (15508859) handy.


Please follow these steps:
Print out the shipping label, commercial invoice, and RMA form.
Package the items listed on the RMA form securely into a package, along with the form itself. (Please send ONLY the items that are listed on the RMA form)
Affix the prepaid shipping label and commercial invoice to your package and take to your nearest drop off point. We recommend obtaining a drop off receipt. Alternatively, if a UPS label was included, you can contact UPS to schedule a pick-up time at your home or office (please note that you may incur an additional fee for pick-up service).

Cheers,
GoPro Support Team

I have owned a GoPro hero 3 in the past. It was easy to setup and use. Worked great from the time I opened the box.
Now I just bought a GoPro 13 Black. Everything seems to work except you have to download an update before you can use it. Now they want you to download an app, which has all your information sent to them, just to do the start up. The SD card fits into the GoPro, but you have to buy a separate adaptor so you can plug into the computer for the update. Once the update is downloaded onto the computer and the GoPro is plugged into the computer for the update. The GoPro still wants you to use the App to update before using. This does not work for me because the GoPro is used by many people in a company. I don't want 1 person to have the App. Buyer should be able to open the box and start using the camera.
I will be returning this product and never buying again.

I canceled my subscription, yet they still charged me $49.99 for a full year. To add insult to injury, their customer support is non-existent.

Their "support" phone number is a joke, directing you to an online email form. I submitted a detailed request for a refund, and I have yet to receive a single response. It's like shouting into a void. They clearly don't care about their customers.

This lack of support and the unauthorized charge forced me to file a dispute with my credit card company. This is unacceptable. GoPro needs to seriously overhaul their subscription practices and provide actual, accessible customer service.

I was happy with the service. They replaced my broken GoPro 9, which was out of warrenty, for a GoPro11. The cost was reasonable and the replacement arrived in really good time (no delay). The customer service was good. The £50 a year seems reasonable for the service.

Be patient with Go Pro response time, they will respond!

no respond I'm stuck no refund no contact
lost money don't bay
big NO GOPRO

Horrible servicio al cliente.
Evitan problemas compren otra camera

I AM UNABLE TO CONTACT ANYONE!!!! my camera is broken and I need to contact someone, but I am going on holiday soon but I don’t want to bring a broken camera that shuts off once in a a while or the buttons don’t work most of the time, SCREW YOU GO PRO

I hate gopro. Never buy it.
- barely wants to charge
- gopro quick app never recognizes pictures on phone
- turn on button is low quality and destroyed
- just worst ever.

Appalling service from Go Pro never again! I ordered direct from them thinking it would be better but no how wrong can you be, items have never turned up and every time I make a complaint on their email service I get no response. It’s been two weeks and still no items delivered. How the hell to I get a refund if no one will acknowledge my issue!!!!

Worst customer service ever. They offer a subscription based no questions asked camera replacement + device warranty but when it comes to using it, you cannot get a hold of them. They pick up the phone in 15 min until they hear the problem, then when it comes to doing something about it, they’re nowhere to be found. They don’t let you call them, they don’t let you email them. The only thing you can do is go on their website and create a ticket. When you try to do that it days “approx wait time is next business day” then you wait 2 weeks, still nothing. Then you get an email after 3 weeks saying “sorry we missed your message, please create a ticket to get in touch with us again” hahaha. I mean if you can’t follow up on your promises for warranty services, just don’t offer them at all. I was expecting this to be an easy process but I feel like they’re just avoiding you to fix the issue basically. If I knew this was gonna happen, I would’ve stayed away from go pro products all together. Save yourself some time, go look at other options. The product is only worth as much as their customer service which is nonexistent.

Rma my gopro hero 10. Absolutely brilliant team. After almost 2 years my gopro stopped working. I had no subscription.
After a few attempts to resolve with support team they decided to replace my product free and with upgrade. In 7 days it was in my hands. 5stars to gopro. And thankyou. I have never had support so helpful.
Buying into gopro is money worth spent.

My Gopro Hero9 works for a couple of years, then some lines appear on the screen. It was not damaged or similar, just appear. I had submitted this problem to GoPro Support, and I was in contact with them for a couple of months. First they told me that I need to send it with paying a fee to get the new one. After that they told me that I need just to send the device and they will replace it with a Hero10 and send me back. They also wanted from me to rate the service. I followed all the instructions for sending, and then I wait for 1.5 month to receive it back. And what I received was the same package that I have send. I realised that I paid the travel of my Hero9 to Venlo and back. After that I tried to reach them, but nobody call me or contact me on any other way. DO NOT TRUST THEM.

Shit dont buy this i made the mistake of not checking reviews

The worst posible thing to spend money on

My $500 dollar camera worked 5 times and died. When I got in touch they asked me to pay 2 type of different fees to replace it. Both of them combined had the value of the camera as if I bought it from a store. GoPro is shit these days. Do not trust them.

A few years back I bought a GoPro8 Pro, didn't last long before I started getting the "no bettery" fault. Same old solutions from tech support, tried to repair it and sent it back with the same error. It essentially lasted a month then weeks of nothing before they finally admitted defeat and I was offered a discount voucher.

A month ago I thought I'd try again with a GoPro 13 at £419. OMG what piece of junk. Within a week it kept overheating, switching off, 14 minutes of battery life and issues with focus.

Tech support utterly ridiculous, same old nonsense over and over; factory reset, update firmware etc.

Just don't do it. If they can't learn and keep putting out the same junk then don't buy it. There are far better and more reliable products out there. Went back to Amazon for a refund; Amazon call centre told me that most of these come back for a refund.

my son of 15 has been saving money for 2 years to buy a GoPro. Now he got his new GoPro 12 and guess what: he needs a new IPhone because the Quick app only runs on newer IPhone models. Given that would imply another two years of saving money, we sent the GoPro back to where it came from. Good luck.

After 2 years of ownership I've finally given up. Its met its maker and I'm please to be rid of £450 worth of junk. I hope Go pro is exposed for the sham that it is and wish Go pro the bad fortune that is so truly deserves.

Used to be a really great company. Now I hate GoPro to the core. I could slap myself for buying the gopro 12 again, I should have known that gopro was ripping off its last loyal customers wherever it could.

For one thing, I have to buy expensive software to remove the fisheye effect, for 99€. This is a basic function that belongs to such a camera, it's outrageous to ask for money for this at all. When I switched from MS to MacOS, I had to buy the license again because I was not allowed to transfer the license.

Now I just wanted to stabilize new video material with the key for reelsteady that I bought as a lifetime license. Mind you, I have a Gopro Premium subscription for 49euro a year. And now I'm seriously being told that I need a Premium Plus subscription for 99euros a year in order to use MY ALREADY PURCHASED PRODUCT at all. Coincidentally, the Premium Plus subscription only costs 49euros in the first year, the same amount as the premium subscription, so that it's easier to simply upgrade straight away. the expensive costs only come in the following year. How stupid do you think your customers are? How can you become such a disgusting company with such rip-off behavior? Now I'm spending my valuable free time in chat support with an employee to somehow get access to my paid product again.