Gorailtravel Reviews 

114
TrustScore 5 out of 5

4.9

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Considering 113 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for being patient, understanding, and caring, often going above and beyond to craft personalized trips. Many people highlight the excellent customer service, noting that agents are attentive, knowledgeable, and communicate regularly, making the planning process smooth and enjoyable. Reviewers are particularly impressed with the quick response times and the efficiency in putting together detailed and exciting itineraries, often including video explanations. The service is frequently described as outstanding, with many looking forward to their dream holidays and feeling secure in their travel plans. Though some people mentioned a slight initial difficulty in connecting with someone, the overall sentiment is one of high satisfaction with the planning and support received.

What people talk about most

Staff

People report positive experiences with staff, consistently praising their helpfulness, knowledge, and... See more

Holidays

Consumers find holidays to be positive, with many expressing excitement and anticipation for their upcoming... See more

Service

Clients share positive opinions on service, highlighting the attentive, informed, and communicative approach... See more

Customer service

Customers consistently note positive experiences with customer service, highlighting the prompt, responsive,... See more

Response time

Users describe positive interactions with response times, highlighting prompt and super customer service.... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Alex was an absolute super star in crafting our trip to be exactly what we wanted. She worked hard to work around some health issues I was having and still make this dream trip a reality despite seve... See more

Rated 5 out of 5 stars

Sean just finished finalizing our itinerary for our 50th Wedding Anniversary trip to Ireland. We are thrilled. My husband is hard to impress and even he was wowed with the video and itinerary Sean pu... See more

Rated 5 out of 5 stars

We were drawn to the rail tours and requested more information. Adam listened carefully, gave us options, and suggested the private driver tour for our small family group, which will allow us to be mo... See more

Rated 5 out of 5 stars

Our Swiss rail trip was canceled by a different company but we already had plane tickets and pre and post reservations. I found GoRailTravel and they were able to put together a wonderful trip itinera... See more



Contact info

4.9

Excellent

TrustScore 5 out of 5

114 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.9

All reviews

(114)

114 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great personalized service!

We were drawn to the rail tours and requested more information. Adam listened carefully, gave us options, and suggested the private driver tour for our small family group, which will allow us to be mostly self-directed. He helped us design a trip that hit all the places we really wanted to go, plus recommended other activities we wouldn't have known about. He was very patient with all our changes and questions and provided more than enough detailed information for us to make decisions.

27 January 2026
Unprompted review
Rated 5 out of 5 stars

Adam did a great job of putting…

Adam did a great job of putting together a couple of itineraries for us. Our plans are on hold for now but we will reach out for more info when we are more definite about doing the trip. Thanks Adam!

26 January 2026
Unprompted review
Rated 5 out of 5 stars

Peter was brilliant at helping us pull…

Peter was brilliant at helping us pull our trip together. We were specific about just going to Dublin, Dingle and Galway and he pulled together a great itinerary for us. Very patient and with some great pub and activity recommendations.

23 January 2026
Unprompted review
Rated 5 out of 5 stars

Adam Rocks

Adam did so amazing with us and booking the trip of our dreams 🙏🏼 thank you so much man! We can’t wait 😌

22 January 2026
Unprompted review
Rated 5 out of 5 stars

Reservations made!

Peter with GoRail has been patient and responsive to the changing desires of three fickle females setting up an itinerary together. Just placed our deposit and looking forward to a great trip thanks to his efforts!

22 January 2026
Unprompted review
Rated 5 out of 5 stars

Patience by Peter due to my difficulty…

Patience by Peter due to my difficulty accessing a computer to accurately sign up for my rail excursion. Appreciated the listening skills by peter to adjust my interest to the Cliffs of Moher. Excited now and so looking forward to this life long trip. Thank you Peter

20 January 2026
Unprompted review
Rated 5 out of 5 stars

Feeling secure with GRT & Adam!

I found GRT by chance while trying to plan my vacation by myself. Having never been in Ireland or Europe there were so many things to consider. Luckily, I connected with Adam and my 21 day vacation is now planned. Adam has explained everything thoroughly, given his knowledgable advice and has been so easy to work with. I an looking forward to my trip!

20 January 2026
Unprompted review
Rated 5 out of 5 stars

Ireland and Scotland tours

We worked with Peter for our first ever trip to Ireland and to Scotland. He was very conscientious and considerate of all our needs. We are older adults and cannot do a lot of touring and he made sure we had good accommodations, but will also get to see the sites we want to see both in Ireland and Scotland . He did not get annoyed when we had to make changes. He was very personable and patient also.

19 January 2026
Unprompted review
Rated 5 out of 5 stars

Our Travel Specialist Peter at GoRailTours was super helpful designing a custom trip through Scotland to meet our sightseeing goals and budget!

Our Travel Specialist Peter at Gorailtours was incredibly helpful and patient with us as we explored multiple options for our upcoming trip to Scotland. His local knowledge and expertise really made a difference whenever we had questions. Peter had no problem adjusting our itinerary over the course of our joint planning calls as we sought just the right mix of hotels, events and transportation transfers to meet our sightseeing goals and budget.

14 January 2026
Unprompted review
Rated 5 out of 5 stars

Book with Peter

Peter took a lot of initiative and very quickly put together an epic itenerary with everything I needed. Super quick, straight forward, and attentive. I can't wait for my trip, so far everything has been smooth as butter.

22 December 2025
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look