GORAL Reviews 

242
TrustScore 4 out of 5

4.2

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Review summary

Created with AI, based on recent reviews

Considering 56 reviews, reviewers had a great experience with this company. Customers frequently praise the exceptional craftsmanship, noting that the shoes are beautifully made with premium, long-lasting materials that look fantastic. Many consumers also highlight the helpful customer support and the engaging updates provided during the production process. Some reviewers were not happy with consistency, mentioning that sizing can feel a bit unpredictable and varies across different shoe styles. However, some people mentioned experiencing frustrating delivery delays, noting it took quite a long time to finally receive their items. A few other people also felt that certain surprise items did not entirely match their personal preferences.

What people talk about most

Product

Customers consistently note positive experiences with product, highlighting exceptional craftsmanship and... See more

Quality

Customers had positive experiences with quality, expressing deep appreciation for the outstanding materials... See more

Order

Reviewers share mixed feedback about order experiences, highlighting lengthy wait times and significant... See more

Service

Reviewers highlight ambiguous aspects of service, experiencing a wide split in satisfaction. Many customers... See more

Delivery service

People report ambiguous experiences with delivery service, reflecting a wide range of shipping timelines.... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Received my Smugs today, got the ones available through John Lewis with CF Stead leather, much cheaper than the horween leather ones on Gorals own site. Hard to imagine horween leather being worth £10... See more

Rated 5 out of 5 stars

First pair of gorals, and I am not dissapointed. The sneakders are a bit uncomfortable at first but they do feel quite nice snug once broken in. I got the mystery box, but looking at an actual pair sm... See more

Rated 5 out of 5 stars

I recently purchased the Mellor ll Charles F. Stead Spitfire leather sneakers black sole from Goral Shoes, and I am extremely pleased. The craftsmanship and quality of the leather are exceptional, m... See more

Rated 5 out of 5 stars

I had high expectations and these sneakers exceded tiempo! These are absolutely fantastic, super comfortable. The only downside is that I would have loved to order a half size down but other than that... See more


Company details

  1. #7 of 12 best companies in Shoe Factory
  2. #149 of 217 best companies in Shoe shop

Written by the company

Goral is a Sheffield-based company that designs and handcrafts high-quality shoes and sneakers using premium materials. Our shoes are stylish, comfortable, and durable, suitable for any occasion. We're committed to exceptional customer service and building long-lasting relationships with our customers. Shop with us today to experience the difference high quality craftsmanship can make.


Contact info

4.2

Great

TrustScore 4 out of 5

242 reviews

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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 44% of negative reviews

Typically replies within 24 hours

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4.2

All reviews

(242)

56 reviews in the last 12 months

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Rated 2 out of 5 stars

2 pairs out of 3 had to be sent back

Had to send back 2 pairs ...1st pair the blood core leather was wearing in weird..send pics and you took them back no problem. Still haven't hurd anything about them. The 2nd pair wouldn't fit...like not at all..I had to pay that shipping

4 November 2025
Rated 4 out of 5 stars

High Quality.. Sizing?

Objectively, their shoes are great quality with premium materials. However, not sure they are the best fit for my feet. 2 pairs in and I find the fit either too tight or too loose (got a pair in size 45.5 and a different pair in 46). Probably won't get another pair.

21 January 2025
Rated 4 out of 5 stars

Great boots, if a little support/delivery snafus.

First, the boots are perfect. Very high quality, zero complaints.
The company has some growing pains I think, communication was lacking, they passed the ship date, when I contacted them "we had to rebuilt", which I suspect meant they'd forgotten them but who knows.
Regardless though the custom boots took about the time I'd originally expected, and I'd deal with Goral again even knowing the delay, it's not atypical in custom footwear.

4 November 2025
Rated 5 out of 5 stars

Amazing quality, worth the wait.

Amazing quality, well worth the time. I have a few pairs of Goral shoes at this point and they are phenomenal. I love how easy they are to wear, and how sturdy and reliable they feel.

4 November 2025
Rated 5 out of 5 stars

Couldn't have asked for a more seamless experience.

Great communication from the company when I had a sizing issue that was my fault.

I really enjoyed the production emails I got that not only told me what stage my footwear was in as it was being constructed but even had pictures of the people working on it in the various stages I thought that was a an interesting touch.

Footwear was high quality and it was just a really great experience overall I would definitely do business with this company again.

4 November 2025
Rated 1 out of 5 stars

Sent back 2 pairs of shoes over 3 weeks…

Sent back 2 pairs of shoes over 3 weeks ago as they didn't fit and still waiting for a refund even tho I have chased them

6 October 2025
GORAL logo

Reply from GORAL

Hello Patrick, I hope you are well today! I’m really sorry for the delay in responding and for any frustration this has caused - I will certainly look into this with our customer service team. I can confirm that we received your shoes back and processed your refund this morning. Hopefully you received our email confirming the refund. If you do need anything else then do not hesitate to message me directly, I'd love to help! All the best, Katie

Rated 5 out of 5 stars

When you make your first purchase, it likely won't be your last.

An impressive shoe company that make all of their shoe products inhouse, handcrafted by skilled craftsmen in England. It's blatantly obvious upon picking up the shoes for the first time that the build quality is extremely robust and well constructed. Goral typically release classical timeless designs but ocassionally they mix it up with collabs and experimental projects. This produces some very interesting shoes, sometimes in limited batches. Well worth keeping tabs on.

Their customer service team, although small, has a lot of heart and are working at a time where the company is seeing high demand due to the new blood core leather released last year. I have spoken to both Ilyana and Julia and they've both helped me with any queries or issues I've had.

This company and their shoes deserve far more recognition than they are getting. I wish them all the best with their future endeavours. You've got a customer for life, Goral.

31 October 2025
Unprompted review
Rated 5 out of 5 stars

I recently purchased the Mellor ll…

I recently purchased the Mellor ll Charles F. Stead Spitfire leather sneakers black sole from Goral Shoes, and I am extremely pleased. The craftsmanship and quality of the leather are exceptional, making the sneakers both stylish and durable. They are comfortable to wear and easily elevate any casual outfit. Highly recommend for anyone looking for quality footwear!
I gambled with the magic box segment and got a suede shoe. I must say, the suede was a low for me. The heel is too high and the suede doesn't qualify as what would come out from a reputable setup like Goral. It also took a long while to get delivery of the Spitfire sneakers from Goral Shoes, - made an order 30th June, dispatched 5th sept and delivered 9th Sept. Imagine 2month and...
In all, I would say the Mellor ll Charles F stead spitfire leather sneakers made the day for me.

5 September 2025
Rated 5 out of 5 stars

I ordered a mystery box

I ordered a mystery box, and got a lovely pair of black suede sneakers with white soles. They're beautiful really. I'm still breaking them in, just wearing them round the house. I can safely say the last thing I expected or wanted was suede shoes, but the mystery box really is pretty random, and you cas get shoes that are not on the website, trials etc. I've gone and gotten all the brushes, cleaning shamooo and waterproofing sprays. I hope I can keep them in good condition in Irish weather. I really want to go a more sustainable route, resoling and repairing my shoes rather than throwing away otherwise good pairs because they soles are worn. I think I'll be back again for Smugs, Chelsea boots or some other model. And probably antiehr mystery box at some stage, funds permitting. The quality really is top notch, and they are lovely shoes.

4 September 2025
Rated 5 out of 5 stars

Always superb customer care

Always superb customer care, very communicative, very helpful. Visited the factory before and staff all very friendly, even spoke to the boss and his family. I like that it’s family run and owned not sold out. Always excellent shoes, superb leathers, always well made and prepared to resolve issues. I have 10+ pairs of gorals and seeing as how
One of the shoes is my name sake, I kinda have to buy them and support this wonderful British firm of Polish emigres.

22 July 2025
Rated 5 out of 5 stars

Worth the Wait

While it took some time for the shoes to be made, it was completely worth the wait. What I received is a pair of the the best-looking hightops I've owned, that are for more comfortable and better made than anything else I've worn before.

As someone that needs wide toe boxes in shoes, the EE last fits great for me. It didn't take very long for the leather to break in and after a few weeks of near daily wear, they are easily my most comfortable pair of shoes. I wouldn't hesitate to buy these again, but fortunately I won't have to for a good long while since they can be resoled. Thank you to the team at Goral for making such awesome shoes.

10 June 2025

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