The service we received was exceptional, nothing was too much trouble. The time taken in making up samples of curtain headers to ensure we received the look we wanted would work with the fabric we’d c... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Emailed company as I hadn't used them before as I'd bought some rolls of wallpaper at a very good rate and suddenly thought I may have been scammed. Received a quick reply that put my mind at rest a... See more
Brilliant website, so much choice and advice, easy to order through and use. You can call and speak to a real person who is very knowledgeable. A lovely friendly family firm, rare in these current ti... See more
We are delighted with our new blinds and their tidy and efficient fitting. Matt was very professional in helping us select the right blinds for the front and rear of the house which had different aest... See more
Company details
Written by the company
Established in 1938, Gordon Smith Ltd. is an independent, family run department store in the heart of Great Malvern, Worcestershire. Over the past century we have become a well-known hub for curtain fabrics in the UK. You can expect to find thousands of fabrics in stock from companies such as Sanderson, Morris & Co., Harlequin, Scion, Prestigious, Voyage Decoration and many more. We also provide a high-quality curtain making service; offering a complete measuring, making and fitting service across Worcestershire, Herefordshire and Gloucestershire, all proudly produced by the highly experienced in-house team.
Contact info
Gordon Smith Ltd, 55 Church Street, WR14 2AA, Malvern, Worcestershire, United Kingdom
- 01684573635
- sales@gordonsmithmalvern.co.uk
- gordonsmithmalvern.co.uk
5.0
Excellent
257 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Excellent online service
Excellent online service, colour matched thread to fabric and everything arrived beautifully wrapped.
14 August 2023
Excellent service from beginning to…
Excellent service from beginning to end. They even contacted me to confirm if I had made a mistake in ordering the wrong cushion size, which I had! The order was processed quickly and delivered the very next day.
10 August 2023
Beautifully made curtains
Website was easy to use. I phoned for advice which was helpful. Good communication and beautifully made curtains.
16 July 2023
Brilliant service
Brilliant service! Found much wanted dog bed here for the cheapest price compared to other sites. Ordered and delivered within a few days. Will order from website again :)
19 June 2023
"Dunoon" search and find
The website was easy to use and the response, packing and carriage arrangements were very efficient
4 June 2023
Quality Product
29 May 2023
Top Notch Service
First class service when the material I ordered was discontinued. Replacement samples sourced by very diligent staff member and order speedily received.
Highly recommended.
18 April 2023
My Luna pillow was so easy to order and…
My Luna pillow was so easy to order and it arrived very swiftly.I am very pleased with the quality and the price was very reasonable. I was also impressed by the leaflet enclosed by Gordon Smith.It was good to know that I had supported a family business with my purchase.
19 April 2023
Speedy and efficient service.
10 April 2023
Couldn’t have been better.
11 April 2023
Such a great choice of goods in this…
Such a great choice of goods in this independent store.
Great quality and friendly staff always willing to help.
11 April 2023
Excellent quality and great service
We ordered two rolls of wallpaper for a feature wall. We were very impressed by the value for money and speed of delivery.
10 April 2023
Quality items and excellent delivery…
Quality items and excellent delivery time to the Highlands. Would use again good honest website. Well done⭐️⭐️⭐️⭐️⭐️.
4 April 2023
Prompt delivery and article as described
26 March 2023
Quick dispatch and delivery of my order.
30 March 2023
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.