Gorgeous Cottages Reviews 2

This company appears to be a subsidiary of holidaycottages.co.uk and advertises Scarah Cottage in Ripley North Yorkshire on behalf of the owner.
My family and I rented Scarah Cottage through holidaycottages.co.uk we arrived at 4pm on 2nd Aug 2019, we left at 4:25pm.
As we drove up the drive to the cottage we were impressed and keen to settle in for the week - from the outside it looks magnificent.
To describe the awful condition of the inside of the cottage in words would take too long. In summary we provided the company with photographs showing mould in the shower and the fridge, dirt in the bathrooms, the table in the bathroom along with the dirt in the corner of the bath, the cover hanging off the boiler and the filthy Ironing board, and some sort of unspeakable fluid on the bedside lamp.
The cottage is described on the gorgeouscottages.com website as 5star Luxury.
The Cottage owner states that he ‘feels these could have been rectified at the time’
Holidaycottages.co.uk visited the cottage and stated ‘In light of your comments our property manager Jessica has visited the property and once the issues you have raised are addressed it will still meet the criteria of a 5 star luxury property.’
5star properties should not require any rectification when the guest arrives, and NO property (irrespective of grade) should require this magnitude of rectification just to make it a clean, safe environment for families to stay.
We paid over £1900 to stay there for the week expecting it to be as it was depicted on the website, it was not.
The Owner has refused to refund any of the cost of our holiday.

Booked Olliver House Gilling West with GC, they are great to deal with and the house was as described, really well fitted out, met and shown around by a helpful lady called Rebecca, the house is really warm and it's huge, there was 15 of us for the weekend and we had a great time, the place is so big you never feel as if you are on top of each other, beds really comfy and the facilities are great, has an Aga in the kitchen if you want to be adventurous with your meals, weather wasn't the best for the last weekend in July but the place is so spacious everyone found their own space to chill out. Thanks GC it's a real pleasure to deal with your company.