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Gorilla AccountingReviews 

2,159
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Considering 233 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their helpfulness and positive attitude, making interactions pleasant and productive. Customer service is frequently highlighted as exceptional, with many people appreciating the personalized, understanding approach. The service provided is often described as excellent, with consumers noting the efficiency and ease of their overall experience. Reviewers are particularly impressed with the quick response times and the smooth user experience, which makes a significant difference for business owners needing prompt answers. However, some customers also noted issues with clarity regarding charges and a lack of transparency in service itemization, leading to dissatisfaction with the fee structure. A few other people also felt that the service lacked the promised personalized support and regular check-ins, which made them question the value received.

What people talk about most

Staff

People report positive experiences with staff, highlighting their professionalism, knowledge, and helpfulness... See more

Service

Reviewers highlight positive aspects of service, with many expressing satisfaction and happiness with the... See more

Customer service

Customers had positive experiences with customer service, often highlighting the professional, responsive,... See more

Response time

Reviewers consistently express satisfaction with the promptness of responses, highlighting professional and... See more

User experience

Consumers find the user experience to be positive, describing the process as smooth, straightforward, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I moved from contracting inside to outside IR35 towards the end of last summer, and the unknowns were very daunting. I’d originally chosen an accountancy firm I could never get hold of, so I had to sw... See more

Company replied

Rated 5 out of 5 stars

I’ve had a few accountants and they’ve always been quick to take money and slow to service your needs . I transferred to gorilla 6 months ago and, along with FreeAgent, have had trouble free su... See more

Company replied

Rated 5 out of 5 stars

Gorilla are first class! For me as a new business owner, they are exactly what I need. Connor has been exceptional providing guidance every step of the way, helping me navigate through, and being ava... See more

Company replied

Rated 5 out of 5 stars

Christian is the absolute best. Thank you for being such an amazing accountant and such a breath of fresh air dealing with finances. The entire team behind Gorilla are absolutely fab and always want t... See more

Company replied


Company details

  1. #4 of 35 best companies in Accounting firm
  2. #4 of 30 best companies in Accountant
  3. #3 of 34 best companies in Tax advisor
  4. #2 of 16 best companies in Tax consultant
  5. #4 of 20 best companies in Tax Preparation
  6. #2 of 22 best companies in Tax preparation service

About Gorilla Accounting

Written by the company

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We’re specialist accountants for the self-employed and small businesses and are proud to be the UK’s most trusted accountancy firm.

Our pricing is transparent and our fixed-fee accountancy packages are great value and all-inclusive. You’ll work with your own dedicated accountant who will expertly manage your business and personal accounting needs, ensuring all your tax obligations are met as well as providing unlimited personalised support and advice.

As technology-focused accountants, we’re proud FreeAgent Platinum Partners and provide award-winning FreeAgent accounting software to our clients, inclusive in our accountancy packages, saving you up to £330 per year. Our software is fully compliant with Making Tax Digital (MTD) requirements, and we support clients with MTD registration, digital record-keeping, quarterly submissions and final declarations, helping sole traders and landlords stay compliant with HMRC while simplifying their accounting and tax obligations.

Our Client Service Guarantee means you’ll always receive a quick response to your queries. If you contact us before 3pm on any working day, we guarantee to respond the same day or we’ll issue you with a £50 payment.

If you’re unhappy with the service from your current accountant, our streamlined switching and onboarding process makes things easy. We’ll take care of everything so you’re set up and enjoying our service in no time.

Click below to get an instant quote today.

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Contact info

4.9

Excellent

TrustScore 5 out of 5

2k reviews

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4.9

All reviews

(2,159)

207 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Impressed client

Beth is wonderful. Friendly team, very helpful. Quick turnarounds and explains any bottlenecks and proactive in finding solutions. Impressed. Handles company and personal acc

4 March 2026
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Reply from Gorilla Accounting

Thank you for leaving a 5* review. It's great to know that Beth has provided such a timely and proactive service. We'll be sure to pass on your kind words.

Rated 5 out of 5 stars

Great accountancy services

I have had no issues working with Gorilla as my accountants. They have provided everything I could expect of an accountant.

2 March 2026
Unprompted review
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Reply from Gorilla Accounting

Thank you for taking the time to leave a review! It's great to know that our team has fully supported you.

Rated 5 out of 5 stars

Excellent Accounting Firm

We’ve had an excellent experience working with Morgan at Gorilla Accounting. Coming into this tax year we had some unexpected tax issues and needed much clearer guidance, and Morgan has been absolutely brilliant.

He’s incredibly patient, explains things clearly, and is always responsive when we have questions. What really stands out is how proactive and organised he is — regular reviews, clear systems, and proper forward planning so nothing gets missed or left until the last minute.

The wider service from Gorilla Accounting has been very professional as well. Their systems are efficient, communication is excellent, and it feels like they genuinely care about helping clients stay on top of their finances rather than just filing things once a year.

Morgan has made what could have been a stressful process feel calm and manageable, and we feel much more confident about our tax planning and company finances going forward. It’s genuinely reassuring to have an accountant who is both knowledgeable and approachable. We would highly recommend Gorilla Accounting and Morgan to anyone looking for a modern, forward thinking accountancy firm.

4 March 2026
Unprompted review
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Reply from Gorilla Accounting

Hi Emma,

Thank you do much for taking time to write such a wonderful review and recommendation. We're beyond pleased that Morgan has provided such a proactive and supportive service for you and your business. We'll be sure to pass on your kind words.

Rated 5 out of 5 stars

Good communication

Everyone that I have spoken to have been approachable sensible people who give jargon free straight forward information. They have been really easy to get in touch with, and answer emails and the phone quickly.

3 March 2026
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Reply from Gorilla Accounting

Thank you for taking the time to write a review! We're so happy that you've experienced a jargon-free service, with proactive and timely support. That's exactly what we strive for!

Rated 5 out of 5 stars

Excellent and consistent service…

Excellent and consistent service received from start to finish. Makes running my business as smooth and stress free as possible. Would highly recommend.

3 March 2026
Unprompted review
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Reply from Gorilla Accounting

Thank you for a 5-star review and recommendation! We're so pleased that you received an excellent service throughout.

Rated 5 out of 5 stars

An excellent service if you're making the switch from inside to outside of IR35

I moved from contracting inside to outside IR35 towards the end of last summer, and the unknowns were very daunting. I’d originally chosen an accountancy firm I could never get hold of, so I had to switch quickly. Gorilla and Anne‑Marie in particular have been absolutely brilliant. They answered all my questions, no matter how small or silly they might be and have helped to make the transition incredibly smooth. I’d thoroughly recommend them to any contractors or consultants on the lookout.

20 February 2026
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Reply from Gorilla Accounting

Thank you for taking the time to review! It's great to know that after an unfortunate experience elsewhere, Anne-Marie has provided accurate and timely support. Thank you for your recommendation.

Rated 5 out of 5 stars

Highly recommend!

I’ve been with Gorilla Accounting for 4 years and I’m really happy with their service, especially my accountant Kulsum Fefarawala. She’s always quick, helpful, and kind. Even when I reply late, she stays patient and keeps everything on track. She makes the whole process feel easy and stress-free. Highly recommend!

27 February 2026
Unprompted review
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Reply from Gorilla Accounting

Thank you for your review as well as you recommendation! We're so pleased that Kulsum has provided patient and proactive support.

Rated 5 out of 5 stars

Fantastic Service- Thank You

My overall experience with Gorilla has been extremely positive. My dedicated accountant George has been brilliant from day 1 and has provided a truly exemplary service. He has been a huge support and has offered really important and helpful advice throughout that has helped me to understand the accounting side of my business to a much higher level than before. Whether it be just a simple question, help with calculations or recommendations he is always extremely responsive and has great knowledge. This being my first time as a director of my own Ltd company the help I have received has taken away lots of the stresses and has allowed me to focus more on other aspects of the business. Many Thanks

23 February 2026
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Reply from Gorilla Accounting

Thank you for an amazing 5-star review! We're so pleased that George has provided such a supportive, timely and proactive service, allowing you to focus more on your business.

Rated 5 out of 5 stars

Anne-Marie is AMAZING

I can’t recommend Anne-Marie at Gorilla Accounting highly enough. From day one, she has been absolutely amazing to work with. She consistently goes above and beyond to answer any questions I have, no matter how small or complex.

What really stands out is her responsiveness. Every time I’ve sent a query, I’ve received a detailed reply the very same day.

Anne-Marie is not only incredibly professional, but also genuinely kind and approachable. She makes everything feel straightforward and manageable, which is invaluable when it comes to accounting.

I’m so glad I chose Gorilla Accounting as my accountants. Anne-Marie is a true asset to the business, and they’re very lucky to have her on their team.

20 February 2026
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Reply from Gorilla Accounting

Thank you so much for such an amazing review! We're so pleased that Anne-Marie is an asset to your business. We'll be sure to pass your kind words on.

Rated 5 out of 5 stars

I recently moved over to Gorilla…

I recently moved over to Gorilla Accountancy from my previous accountant, and the whole experience has been seamless from start to finish. My designated accountant, Megan, has been absolutely fantastic throughout the migration process.
Nothing is ever too much trouble — no matter how many questions I have, she’s always happy to help and explains everything clearly. The response time is incredible, which makes a huge difference when you’re running a business and need quick answers.
Overall, I’ve had a great experience and genuinely feel very well looked after. A big thank you to Megan and the team at Gorilla Accountancy — highly recommend!
— Ricky

24 February 2026
Unprompted review
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Reply from Gorilla Accounting

Hi Ricky, thank you for such kind words! It's wonderful that Megan, your dedicated accountant provides a seamless experience and is there to support you quickly and efficiently.

Rated 5 out of 5 stars

Highly recommend for IT consultants!

I've been using Gorilla for my accountancy needs as an IT consultant since 2016 and have always been happy with the service provided. My accountant Connor has always been professional, knowledgeable and responsive whenever I have a question. If you're an IT consultant looking for a reliable, specialist accountancy service, look no further than Gorilla!

20 February 2026
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Reply from Gorilla Accounting

Hi Dan, thank you for such a wonderful review and kind recommendation! We're beyond thrilled that Connor, your dedicated accountant, has provided a professional, knowledgeable and responsive service.

Rated 5 out of 5 stars

Friendly

Friendly, professional, reliable. Great experience all round.

23 February 2026
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Reply from Gorilla Accounting

Thank you for taking the time to leave a 5-star review!

Rated 5 out of 5 stars

Highly Recommend

I’d highly recommend Gorilla for an accounting service.
They provide really good advice, no question is stupid (I ask a lot of these) and really give great recommendations on the right course of action for yourself and your business.
My accountant Daniel Cottier-Brown is not only a great guy and has managed to understand me from a personal stand point, he understands my needs and what my short term goal is for my business. This is then tailored for the advice he provides, for e.g I have recently purchased a electric car and I didn’t understand any of the intricacy’s but this was explained thoroughly which led to an informed decision.
Any queries are answered within their promised day and I have recommended (referral scheme as well!) around 5 other clients.
I’ve had a great experience from day 1.
Thanks Daniel and team

23 February 2026
Unprompted review
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Reply from Gorilla Accounting

Thank you for such an amazing review! We're beyond pleased that any queries are answered within their promised day and that you've recommended 5 other business!

Rated 5 out of 5 stars

Gorilla Accounting is great!

Nathan from Gorilla Accounting is doing an excellent job and has become an integral part of our team. He consistently ensures we remain compliant while also helping us operate as efficiently as possible.

20 February 2026
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Reply from Gorilla Accounting

Thank you for this amazing 5-star review! It's wonderful that Nathan has become a part of your team and that he consistently ensures that you remain compliant and tax efficient!

Rated 5 out of 5 stars

Always very attentive and helpful

Always very attentive and helpful. Very easy to work with.

20 February 2026
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Reply from Gorilla Accounting

Thank you for taking the time to review our services! We're so pleased that the gorilla team has been easy to work with, providing an attentive and helpful service.

Rated 5 out of 5 stars

A brilliant and caring service

This is my first time as a company owner. Gorilla Accounting have been brilliant, patient and caring (thank you Kulsum F). More importantly they are always there if you have a query (no matter how silly it may be). I highly recommend Gorilla. I have also referred 2 other people to Gorilla. A great experience!

10 February 2026
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Reply from Gorilla Accounting

Thank you for taking the time to leave a review! It's wonderful to know that Kulsum has provided such a supportive and proactive service. We'll be sure to pass your kind words on.

Rated 5 out of 5 stars

I am self employed and needed to get my…

I am self employed and needed to get my accounts in order. I was recommended Gorilla Accounting. I deal with Justina and she is great. I have any questions I just email and get a quick response. The software for your accounts makes it so much easier to keep your books up-to-date. I highly recommend Gorilla Accounting.

17 February 2026
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Reply from Gorilla Accounting

Thank you for taking the time to leave a review Russell! Its great to know that Justina is providing a timely and proactive service. We really appreciate your recommendation.

Rated 5 out of 5 stars

Updated : another chance to see if how they do

Update: Changing, I thought I was with you guys for 5 year but it's actually 8 years, anyone let's give another chance and see what you can do this year. Please note no force if I decide to shutdown the company or I want to leave Gorilla at any time.

I have been with them for almost more than 5 years I think now, price increases several times but services dropped several times too, they use to provide 1 accountant for long time but recently it's like ping pong between accountants, 2) They use to provide employment gap reference without any cost in the past and now it's money. 3) The services are mostly robotic like get things from freeagent and submit but other than that dead emails. 4) With the price they are not value for money, for the same robotic service you can get in a lot less 5) I was surprised how pushy they were at the time of leaving the service, they will try their best to not let you go 6) Simple requests are ignored and you have to use a tone or multiple chase.

11 February 2026
Unprompted review
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Reply from Gorilla Accounting

Thank you for taking the time to leave a review.

We are sorry to read your comments; I note that you have been a client of Gorilla Accounting for over 8 years. I note that you recently left the service and there was a query over an invoice that had been raised in error and subsequently cancelled.

We continuously review our pricing and service structure to ensure transparency and consistency, and any changes to services or fees are clearly communicated. We also work hard to ensure smooth transitions where team changes occur, while maintaining full oversight of all client affairs. In your case, you have had two accountants over the past six years, the first of whom remains part of the team here at Gorilla.

We remain open to constructive feedback and would welcome the opportunity to discuss any concerns directly.

If you would like to discuss this further, please call us on 0330 024 0406 and a member of our senior management team will be happy to help.

Rated 5 out of 5 stars

Great so far

I have been using Gorilla Accounting for the last 6 months and haven't been able to find a fault yet. This has been my first outing as a contractor and Gorilla has really helped make the accounting process less stressful. They are always happy to answer any questions I have, there has been many, and offer advise when needed. I recommend Gorilla to anyone starting out as a contractor

16 February 2026
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Reply from Gorilla Accounting

Thank you for taking the tie to leave a review and for your recommendation! We're extremely pleased that we helped make the accounting process less stressful!

Rated 5 out of 5 stars

I’ve had a fantastic experience with…

I’ve had a fantastic experience with Gorilla Accounting. Their team is incredibly approachable, friendly, and genuinely cares about their clients. They are always available to answer questions, no matter how small, and they take the time to explain things clearly without any jargon.

What really stands out is how they consistently go above and beyond to support their customers. Whether it’s providing proactive advice, responding quickly to queries, or helping navigate complex accounting situations, they make the whole process stress-free and reassuring. I would highly recommend them to anyone looking for a reliable and supportive accounting partner.

16 February 2026
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Reply from Gorilla Accounting

We're so please that our team have been approachable, friendly and available to answer questions, no matter how small. Thank you for taking the time to leave this amazing review as well as your recommendation!

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