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Gorilla AccountingReviews 

2,159
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Evaluating 234 reviews, reviewers overwhelmingly had a great experience with this company, often highlighting the exceptional staff and seamless service. Customers consistently praise the staff for their helpfulness, professionalism, and prompt responses to all inquiries, making complex financial matters clear and manageable. Many people appreciate the personalized guidance and support, especially new business owners and contractors, finding the overall user experience to be stress-free and efficient. However, some customers also noted issues with transparency regarding charges and a lack of clear communication about the work being performed on their behalf. A few other people also felt that the service was not as tailored as promised, and that regular check-ins did not occur, leading to a less hands-on experience than expected.

What people talk about most

Staff

Customers consistently note positive experiences with staff, highlighting their professionalism, knowledge,... See more

Service

People report positive experiences with service, often describing it as professional, supportive, and... See more

Customer service

Users describe positive interactions with customer service, highlighting the helpfulness, knowledge, and... See more

Response time

Customers had positive experiences with response times, consistently reporting prompt and quick replies to... See more

User experience

Clients share positive opinions on user experience, highlighting a smooth, professional, and straightforward... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I moved from contracting inside to outside IR35 towards the end of last summer, and the unknowns were very daunting. I’d originally chosen an accountancy firm I could never get hold of, so I had to sw... See more

Company replied

Rated 5 out of 5 stars

I’ve had a few accountants and they’ve always been quick to take money and slow to service your needs . I transferred to gorilla 6 months ago and, along with FreeAgent, have had trouble free su... See more

Company replied

Rated 5 out of 5 stars

Gorilla are first class! For me as a new business owner, they are exactly what I need. Connor has been exceptional providing guidance every step of the way, helping me navigate through, and being ava... See more

Company replied

Rated 5 out of 5 stars

Lee is reliable and helpful and I feel secure with Gorilla in that I feel like they keep me on top of what needs doing for my accounts. The only thing that could improve the experience of gorill... See more

Company replied


Company details

  1. #4 of 35 best companies in Accounting firm
  2. #4 of 30 best companies in Accountant
  3. #3 of 34 best companies in Tax advisor
  4. #2 of 16 best companies in Tax consultant
  5. #4 of 20 best companies in Tax Preparation
  6. #2 of 22 best companies in Tax preparation service

About Gorilla Accounting

Written by the company

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We’re specialist accountants for the self-employed and small businesses and are proud to be the UK’s most trusted accountancy firm.

Our pricing is transparent and our fixed-fee accountancy packages are great value and all-inclusive. You’ll work with your own dedicated accountant who will expertly manage your business and personal accounting needs, ensuring all your tax obligations are met as well as providing unlimited personalised support and advice.

As technology-focused accountants, we’re proud FreeAgent Platinum Partners and provide award-winning FreeAgent accounting software to our clients, inclusive in our accountancy packages, saving you up to £330 per year. Our software is fully compliant with Making Tax Digital (MTD) requirements, and we support clients with MTD registration, digital record-keeping, quarterly submissions and final declarations, helping sole traders and landlords stay compliant with HMRC while simplifying their accounting and tax obligations.

Our Client Service Guarantee means you’ll always receive a quick response to your queries. If you contact us before 3pm on any working day, we guarantee to respond the same day or we’ll issue you with a £50 payment.

If you’re unhappy with the service from your current accountant, our streamlined switching and onboarding process makes things easy. We’ll take care of everything so you’re set up and enjoying our service in no time.

Click below to get an instant quote today.

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Contact info

4.9

Excellent

TrustScore 5 out of 5

2k reviews

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Asks customers to review

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Replied to 100% of negative reviews

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4.9

All reviews

(2,159)

208 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Scott Hood is absolutely fantastic

Scott Hood is absolutely fantastic. Gorilla has served my needs and more for nearly a decade. Always thorough, there when I need them, understanding, and very cost effective. The team, and especially Scott, are very professional, approachable, and eager to answer any question I have. I would highly recommend them!

10 October 2025
Unprompted review
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Reply from Gorilla Accounting

Thank you for taking the time to leave such an amazing review! It's wonderful to hear that you've been with us for so many years and still find our service professional and approachable. We truly appreciate your recommendation.

Rated 5 out of 5 stars

Couldn't recommend Gorilla enough

Couldn't recommend Gorilla enough, excellent service and I no longer need to worry about the accounting side of the business as I can trust Gorilla to action things when required. They are always really helpful when I have questions and I love having a dedicated accountant (Justina) however, if for any reasons my dedicated accountant is out of the office, my queries are still picked up and replied to within the day.
Gorilla is the polar opposite to my previous accountants in all positive ways, I am really glad I moved over to them.

4 September 2025
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Reply from Gorilla Accounting

Wow. Thank you for this amazing review! We're so pleased that our team have been able to take the stress out of your business accounting, so you can focus on what matters most. We look forward to supporting you further.

Rated 5 out of 5 stars

Easy and effective.

Really easy to use and always on hand to answer questions. Plus proactive in giving you advice.

10 October 2025
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Reply from Gorilla Accounting

Thank you for this 5-star review! It's wonderful to hear that you've received a timely an proactive service.

Rated 5 out of 5 stars

Very helpful and provide necessary…

Very helpful and provide necessary information to help out with the accounts. Always receive fast response when needed.

9 October 2025
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Reply from Gorilla Accounting

Thank you for taking the time to leave a review! We're so pleased that you've experienced the timely support and expertise of our team.

Rated 5 out of 5 stars

I’ve been using Gorilla Accounting for…

I’ve been using Gorilla Accounting for several years now, and in particular Scott Hood MAAT, who’s been brilliant throughout. Always professional, responsive, and genuinely helpful — nothing is ever too much trouble. A great team and a service I can confidently recommend!

8 October 2025
Unprompted review
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Reply from Gorilla Accounting

Thank you for this outstanding review! We are so happy that you're pleased with the level of professionalism, responses and advice you've received from your dedicated accountant, Scott. We appreciate your recommendation.

Rated 5 out of 5 stars

Been using them for few years now and…

Been using them for few years now and the service was outstanding. For the reasonable(best) price you get lots of top quality value: fast response times, knowledgable and on top of all legislation. In addition they provide you with software that gives you insight to the business finances at any point in time, even from mobile. Great service, absolutely 5 star, thanks.

3 October 2025
Unprompted review
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Reply from Gorilla Accounting

Thank you so much for your wonderful feedback and 5-star review! We’re really pleased to hear that you’ve consistently experienced outstanding service and find real value in both our support and the software we provide. It’s great to know that our responsiveness, expertise, and tools are helping you stay on top of your business finances with ease.

Rated 5 out of 5 stars

Good service for years

I've been using Gorilla's services for years, it's always been a pleasant experience. every interaction with the staff is polite, friendly and helpful across the board.
Megan, in particular, has been of great help throughout the partnership.

After many years, I can only keep recommending Gorilla and their staff

1 October 2025
Unprompted review
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Reply from Gorilla Accounting

Thank you for taking the time to leave such a thoughtful review. We’re delighted to hear that you’ve had a consistently positive experience with Gorilla over the years. It’s wonderful to know that our team’s support, and Megan’s in particular, has made such a difference throughout your journey with us.

Rated 5 out of 5 stars

Excellent services and very helpful

I rejoined with Gorilla after switching to a smaller firm for a couple of years. I came with a lot of accounting baggage including fines from HMRC and a less than cooperative previous accountant. The Gorilla team have been excellent at correcting the mistakes and even managed to appeal a fine I received from HMRC before I had joined with them.

29 September 2025
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Reply from Gorilla Accounting

Thank you so much for your kind words and for sharing your experience! We’re really pleased to hear that the team has been able to resolve the issues you faced and even successfully appeal the HMRC fine. We understand how stressful those situations can be, so it’s great to know we could help get things back on track for you.

Rated 5 out of 5 stars

⭐️⭐️⭐️⭐️⭐️

⭐️⭐️⭐️⭐️⭐️

I recently moved over to Gorilla and Morgan has been fantastic throughout the whole process. They made the transition from my old accountant seamless and completely stress-free. Morgan is always friendly, approachable, and quick to respond, which has given me a lot of confidence in their service. Highly recommend Gorilla and especially Morgan if you’re looking for a professional and reliable accountant.

29 September 2025
Unprompted review
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Reply from Gorilla Accounting

Thank you so much for your wonderful feedback! We’re delighted to hear that Morgan has made your transition to Gorilla smooth and stress-free. Providing a friendly, approachable, and reliable service is what we strive for, and it’s fantastic to know you’ve felt supported every step of the way.

Rated 5 out of 5 stars

Great experience with Gorilla…

Great experience with Gorilla Accounting from day one. My accountant Kinley has helped me with my company set up and is always there to answer my questions. I get responses within no time. A great partnership so far, and hopefully for many more years.

29 September 2025
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Reply from Gorilla Accounting

Thank you for taking the time to share your experience! We’re so pleased to hear that Kinley has been able to support you with your company set up and provide quick, helpful responses whenever needed.

Rated 5 out of 5 stars

After working with another firm

After working with another firm, we made the switch to Gorilla Accounting—and we couldn’t be happier. From day one, everything has been streamlined and straightforward, making our accounting experience refreshingly simple. The customer service is consistently outstanding, with prompt and thorough responses to every query. Our dedicated accountant, Morgan Greaves-Thomas, has been an absolute breath of fresh air—knowledgeable, approachable, and genuinely invested in our success. We wholeheartedly recommend Gorilla Accounting to anyone seeking reliable, efficient, and personable financial support.

29 September 2025
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Reply from Gorilla Accounting

Thank you so much for your wonderful review! We’re thrilled to hear that your experience with Gorilla has been seamless and straightforward from day one. It’s fantastic to know that Morgan has been able to provide knowledgeable, approachable, and attentive support. We’ll be sure to pass on your kind words.

Rated 5 out of 5 stars

Excellent, Professional Service from Gorilla Accounting

I have had a great experience with Gorilla Accounting, and I especially want to highlight the excellent service provided by, Lauren. She's been highly professional, clear in her communication, and has handled my accounts with great attention to detail. I would definitely recommend Gorilla Accounting to anyone looking for a reliable and efficient accountants.

15 September 2025
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Reply from Gorilla Accounting

Thank you so much for your kind words and for taking the time to share your experience! We’re delighted to hear that you’ve had such a positive journey with Gorilla, and that Lauren has provided you with clear, professional support. Attention to detail and excellent communication are qualities we strive for, so it’s great to know this has been reflected in your experience.

Rated 5 out of 5 stars

Working with Ryan Parmar as my accountant

Working with Ryan Parmar as my accountant has been an excellent experience. He has consistently guided me with professionalism and clarity, always taking the time to answer my questions, no matter how big or small. His deep knowledge and extensive experience give me great confidence in the advice he provides. Ryan is approachable, reliable, and genuinely committed to helping his clients succeed.

18 September 2025
Unprompted review
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Reply from Gorilla Accounting

Thank you for taking the time to share your experience of working with Ryan. We’re delighted to hear that his professionalism, expertise, and approachable nature have made such a positive impact. At Gorilla Accounting, we’re committed to providing clear, reliable support to all our clients, and it’s great to know Ryan has been able to deliver on this.

Rated 5 out of 5 stars

Ryan is always very helpful and quick…

Ryan is always very helpful and quick to respond to any query.

15 September 2025
Unprompted review
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Reply from Gorilla Accounting

Thank you for your feedback! We’re delighted to hear Ryan has been so helpful and responsive with your queries. We’ll be sure to pass on your kind words to him.

Rated 5 out of 5 stars

Very responsive and always well managed…

Very responsive and always well managed my accounts, excellent!

17 September 2025
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Reply from Gorilla Accounting

Thank you for your kind feedback! We’re so pleased to hear you’ve found our service responsive and well managed. We really appreciate you taking the time to share this!

Rated 5 out of 5 stars

I've been with gorilla accounting for…

I've been with gorilla accounting for close to 5 months now since starting a contracting role. Previously I was working in a permanent position, so found having to manage a limited company and its responsibilities for the first time quite daunting. My accountant Megan has been fantastic, always quick to respond to any queries I've had and manages all the accounting giving myself peace of mind. Would highly recommend especially when starting out as a contractor

16 September 2025
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Reply from Gorilla Accounting

Thank you so much for sharing your experience! We’re delighted to hear that Megan has been such a great support in helping you make the transition from permanent employment to contracting. Starting out with a limited company can definitely feel overwhelming, so it’s fantastic to know she’s been able to give you peace of mind. We really appreciate your recommendation and look forward to continuing to support you on your contracting journey.

Rated 5 out of 5 stars

Still happy after 5+ years !

I’ve been with Gorilla Accounting for a few years now, and I’m still just as happy with the service as I was at the start. Ashley continues to be fantastic – always responsive, clear, and genuinely helpful whenever I have a query. I also appreciate that they now use Teams for calls, which makes our interactions feel much more personal. It’s rare to find this level of service and consistency, so it’s definitely still 5 stars from me.

12 September 2025
Unprompted review
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Reply from Gorilla Accounting

Thank you so much for taking the time to leave such a wonderful review! We’re delighted to hear that after 5+ years you’re still happy with our service. It’s fantastic to know Ashley has been such a great support for you, and we’ll be sure to pass your kind words on to him.

Rated 5 out of 5 stars

Matt Langham at Gorilla

My Accountant Matt Langham at Gorilla, is amazing. Extremely technical, and understanding, approachable and helpful. He has a wealth of experience and explains the issue carefully and always follows up in an email. The rest of the team at also very helpful.

8 September 2025
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Reply from Gorilla Accounting

Thank you so much for your kind words! We’re thrilled to hear that Matt has been able to support you with such a thorough, approachable, and helpful service. It’s great to know his technical expertise and clear communication have made a difference for you.

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