Gorilla Sports UK Reviews 

They aren't processing my return. A month has passed. Now I need to invest my time again to send these people a reminder...

Good quality products but over a month and still haven’t received my full order. Poor communication and updates on the order also.

Good product, does the job just fine .And pack away under the sofa bed, just what I needed.

Great quality product. Fast delivery!

All good when it finally got to my house

The Kettlebell arrived on time and they look great.

Good prices, quality equipment, fast delivery .. would recommend

I would highly recommend the hand strengtheners. They are of good quality construction and Gorilla were very helpful during my purchase.

I ordered a weight stand and it was posted 4th Nov, despite 5 emails to Gorilla ive not had any emails back and now the evri tracking link has stopped working. Gorilla's customer service has been worse than shocking. its non existent. Ref...GSUK1603
I have just seen the response from Gorilla which is absolute nonsense, i emailed them at : info at gorillasports.co.uk on 3rd Nov 15:31 asking for a Vat receipt, no response, 18th Nov at 10:07 asking for order update with no response, 21st Nov at 08:41 with no response.

Sadly there was a delay in the delivery of many weeks. When the item finally arrived I was in the middle of a complete redecoration of my flat, so the box was lost in the chaos. When I finally opened it I found half of the pieces were missing and that there was damage to others, renderingit completely useless. Which is a shame as I have a weight bench bought previously and found it to be a good piece of kit.

I ordered 2 items from this company. The wrong item was delivered first. Despite letting them know, I am still awaiting pick up a week later. The 2nd item was delivered late. No refund for the 1st item despite it being their fault. I am now out of pocket with something I don't want. Read the reviews and go somewhere else!

Despite a bumpy start due to issues with 3rd party couriers, gorilla sports have been back in touch with me with updated tracking. The customer service works through email and through the customer service forms, but you do get to communicate with a human being. They are diligent, and courteous. Obviously there may be a time lapse in response, but they do get back to you within 24 hours. The issue I had is entirely with the third party courier on this occasion. This issue is now resolved and I am very happy with Gorilla sports. I would like to personally thank Tatjana Rak and supporting team for their help

Faulty Equipment And Poor Customer Service

I ordered two Wall Weight Plate Racks (£69.99 each) from Gorilla and when they came, after I'd opened the boxes and put them together, I realised that there was a manufacturing error. When I wen't to put the 2" plates onto the 2" bar sleeves the plates only went two thirds of the way down the sleeve because they had to put a dent in the sleeve to put in an allen screw. I emailed them with an explanation and photos etc and they sent back a £20 refund and assured me that they would send some sort of replacement 2" sleeves. A few weeks later I asked when the sleeves would be coming and they emailed back saying when we have non-faulty sleeves in stock we'll let you know. In the mean time, use the £20 refund we sent you and get some sourced locally. £20 gets you one sleeve on Amazon - I need 6, so nearly the cost of both of the racks combined.

Note that I emailed Gorilla about this manufacturing issue on the 28th of August and they're still selling these faulty racks on their website nearly 6 weeks later.

I won't be using this company again and would recommend going somewhere else. If the equipment is dodgy they'll chuck you a few quid, promise to solve the issue and then after that they don't want to know.

Poor and unprofessional all round. Shop somewhere else.

Very shocking, bought a Preacher Bench it came missing a bolt I have since emailed twice, submitted a ticket request they ask you to do but have had 0 response. Cost over £140 and can physically use it.

Update: asked multiple times to send bolt I needed to be told it will take to long to come which is just ridiculous but got refunded £36 what iv been quoted for that bolt to be made now have to wait for money to land I bank, then order custom bolt which is between 10/14 days wait. Save yourself the hassle order somewhere else as in my eyes any company would of immediately send correct part now I'm stuck with a bench I can't use until at least 15 days from now absolute joke of a Company.

We had a problem with UPS charging an import fee on the order but Gorilla sports were really helpful and efficient with finding a solution. The product also came as expected and has been great. Would definitely recommend.

The delivery was fast and item was as pictured!

I have a Multi Lat tower, which is 2 years old. The upper cable is starting to fray and needs replaced. Contacted then and they told me they no longer sell in the UK. End of conversation. No help at all in finding spares. I got my Friend in Germany to try and get a new cable for me and he's been told there not supplying spares ether. Left with an unsafe bit of equipment with no interest in customer support from Gorilla Sports. Avoid.

Delivered quickly. Unfortunately the wrong item arrived but it was dealt with immediately and the correct item sent out. No issues about collecting before the new delivery sent.

Currently trying to get onto the website but doesn't seem to be working. Could this be looked into as wanting to order.