The delivery was fast and efficient. If I emailed the company about anything, they were quick to respond. The product I purchased is good quality and easy to assemble and put up.
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Good bench. Delivery was average however not the sellers fault.
Knocked one star off as the product wasn't suitable, despite querying directly with the company... However...customer service was fantastic, correspondence was quick and their service levels went abo... See more
Despite a bumpy start due to issues with 3rd party couriers, gorilla sports have been back in touch with me with updated tracking. The customer service works through email and through the customer ser... See more
Company replied
Company details
Written by the company
Gorilla Sports is a leading home fitness brand, founded in Germany in 2005 and now operating in over 20 countries across Europe. We provide high-quality, affordable fitness equipment designed for everyday use, ensuring that it offers the best in functionality, performance and safety - perfect for home gyms and outdoor training, whether you're a beginner or a pro. We want to help you reach your goals - whether that’s building strength, improving endurance, or simply living a healthier life. To keep you inspired on your journey, we also offer a free magazine with workout plans, recipes, and training tips. Our warehouse space headquarters is in Groß-Gerau, Germany, from which the entire sports world has been supplied with our equipment for two decades. Various teams work seamlessly every day to ensure a smooth shopping experience. Equip yourself for success with Gorilla Sports - let’s push limits and reach new heights together!
Contact info
Nordring 80, 64521, Groß-Gerau, Germany
- info@gorillasports.co.uk
- gorillasports.co.uk
3.8
Great
2k reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Speedy response to courier problems
Having had a problem with the courier provided by Gorilla Sports, their customer services team were straight on it and sorted so I received the following day. Their speedy efficient response made up for the courier problems experienced. The equipment is first class.
15 December 2022
Unprompted review
Reply from Gorilla Sports UK
Hello Pat, We are sorry for the delay with DX, unexpected volumes for Christmas have caused some issues. We thank you and appreciate your positive review. Our team is always here to assist our customers in any way possible. Thank you again and Happy Holidays. Kind Regards, Gorilla Sports UK Team
Placed order but product out of stock Placed order paid in full then next day…
Placed order paid in full then next day told my order was out of stock if an item is out of stock should be marked up as out of stock I wanted a few more things but after my experience I havent placed another order shame as the product look good quality
3 December 2022
Reply from Gorilla Sports UK
Hello William. We are very sorry that you have had a bad experience with us. It was never our intention. The demand for this item has exceeded our expectations, and our stock was empty in a short period of time. Since we like to keep all of our customers as happy as possible, we offered you the same item in different colour or full refund immediately and you chose refund. We would be lucky to have you as a customer in future and we would like to offer you a 10% discount for your future purchase as a small compensation for this inconvenience. Gorilla Sports UK Team
great product delivered on time
2 December 2022
Reply from Gorilla Sports UK
Hello Julian. We are very glad that you are happy with our product and delivery. Thank you very much for your positive feedback. Gorilla Sports UK Team
Top notch
I really rate Gorilla Sports. Brilliant equipment, good quality and always quick delivery. Very much appreciate you all - so thanks for all the good service.
1 December 2022
Reply from Gorilla Sports UK
Hello Alex, Thank you very much for your kind words and positive feedback. We strive to do the best for our customers and appreciate it when you let us know we are on the right track. Always here to help in any way. Gorilla Sports UK Team
Overall great service and equipment
Great price for a good piece of equipment. Delivery was quick within a few days and will definitely buy from here again
17 November 2022
Reply from Gorilla Sports UK
Hello Sarena. We are really grateful and appreciate you taking the time to leave us feedback. We hope to see you again soon.
Reply from Gorilla Sports UK
Hello Nicoleta, We thank you very much for the positive feedback. It is much appreciated. Gorilla Sports UK Team
Exactly what I wanted
Exactly what I wanted. I have a white living room that is pretty small, but this tree fits in the corner & doesn't take up much floor space. Easy to assemble
17 November 2022
Reply from Gorilla Sports UK
Hello Gail. We are very glad that you are enjoying our product. Thank you very much for the positive feedback. It is greatly appreciated. Gorilla Sports UK Team
Kept me up date on my delivery.
Kept me up date on my delivery.
Was so quick too.
Great guys
24 November 2022
Reply from Gorilla Sports UK
Hello Jane. We are very glad that you are happy with our service. Thank you very much for your positive feedback. Gorilla Sports UK Team
Well engineered.
They were really good, had a bit of a glitch with the first attempt at delivery but the goods eventually arrived two days later, still in good time. Really pleased with the weights they sent me,they're wonderfully engineered and safe to use.
24 November 2022
Reply from Gorilla Sports UK
Hello Jack. We are glad that you are enjoying our products. Thank you so much for your positive feedback. It really means a lot to us. Gorilla Sports UK Team
Very pleased with my order
Very pleased with my order. Excellent quality. Also, impressed with after sales service and prompt refund relating to an over order.
24 November 2022
Reply from Gorilla Sports UK
Hello Edward, Thank you very much for your positive feedback. It is greatly appreciated. We are always here to assist our customers. Gorilla Sports UK Team
Really pleased with my dumbells and…
Really pleased with my dumbells and kettlebell, great quality and arrived fast :)
17 November 2022
Reply from Gorilla Sports UK
Hello Travis. We are glad that you are enjoying our products. Thank you so much for your positive feedback. It really means a lot to us. Gorilla Sports UK Team
Top job and easy to assemble.and well…
Top job and easy to assemble.and well delivered.
4 November 2022
Reply from Gorilla Sports UK
Hello Russell, Thank you for your positive feedback. It is greatly appreciated. Gorilla Sports UK Team
Quality build but not UK spec.
Quality of the build of this product, wall mounted plate rack is 5+ stars, however the bars options are referred to as Olympic or standard, so I ordered standard as I have standard weights, only to find out that my weights don’t fit the bars, Gorilla use the Euro standard 30/31mm and my weights are UK standard 25mm two different size centre holes so potential buyers please be aware. Gorilla customer service was good, delivery was good and the quality of build is very good so I would use Gorilla Sports again but not for weights or bars while I still own UK plates and bars.
13 November 2022
Reply from Gorilla Sports UK
Hello Chris. Thank you so much for taking the time to leave us feedback. We are very glad that you are satisfied with our service and quality of the product. You are correct, Gorilla Sports equipment is euro standard - 30/31mm diameter and that is very important to know when ordering. We are looking into expanding our range of products next year, so it is possible that we will have some 25mm equipment as well.
Gorilla Sports UK Team
Quality
Item is excellent. Only thing is that delivery takes more than I was expecting.
11 November 2022
Reply from Gorilla Sports UK
Hello Augustina. Thank you so much for taking the time to leave us feedback. We are glad that you are happy with the item. Please accept our sincere apologies for the delay. We constantly strive to improve our delivery time. Gorilla Sports UK Team
Reply from Gorilla Sports UK
Hello James, Thank you very much for your positive feedback. It is greatly appreciated. Gorilla Sports UK Team
Reply from Gorilla Sports UK
Hello Michael. Thank your for your positive feedback. We greatly appreciate it. Gorilla Sports UK Team
Great company
Great company - excellent equipment and polite and efficient customer service. I would thoroughly recommend them.
1 September 2022
Reply from Gorilla Sports UK
Hello Jay. We thank you very much for the kind words and positive feedback. It is greatly appreciated. Gorilla Sports UK Team
Worth the wait
Item took long to come as it was out of stock when ordered, but came during the estimated time which was good.
Good product and service. Only wishing I purchased two instead of one as the item is again out of stock!!
5 September 2022
Reply from Gorilla Sports UK
Hello Darren. Thank you for your positive feedback. It is very much appreciated. There is another shipment of the power hooks item 100711-00046-0001 arriving in 1-2 weeks, if you are still interested in purchasing another set, you can place the order and as soon as the shipment arrives it will be shipped out to you. Thank you Gorilla Sports UK Team
Reply from Gorilla Sports UK
Hi Damien. Thank you so much for the review. We really appreciate it. Glad you are happy. Let us know if there is anything else you need. Regards. Lance Van Heerden. Gorilla Sports UK CEO.
Never had any problems with them.
25 September 2022
Reply from Gorilla Sports UK
Hi Mike. Thanks so much for the positive feedback. It really means a lot to us. Lance Van Heerden. Gorilla Sports UK CEO.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.