Gorillaz Reviews 34

I ordered 2 t-Shirts (£50) in early Nov 2020 from the official gorillaz store,
I received an email on 25th Nov stating they have been sent out and a link to track order. The link never worked - its now mid January and I havent a f**king clue where my t-shirts are. I have written 3 emails to the customer service and have not received a single reply or acknowlegement.

Still haven’t gotten my items that I ordered in November and have sent 3 inquires with no genuine response

Terrible experience with this store. Ordered teeshirt for Xmas present for my daughter, five weeks later still hasn't arrived. I've been given 4 different email addresses to get an update, still don't know what's happening. Avoid at all costs.

Update 18th Jan 2021. Received an email on the 6th Jan saying my item must have been lost in the post and they would send another. Still nothing, still no response from my follow up emails. Will open up a dispute now because this store is a joke. I wonder if Jamie and Damon are aware of the numpties selling merchandise in their name.

Customer service dire to say the least have lost count of how many emails I have sent to try to trace my missing order 4 weeks and still not resolved or a reasonable reply think very carefully before doing any sort of business with this company!!

Absolutely terrible customer service.
After placing a £90 pre order in September, I eventually received an email to say that my order was on it's way (already after pre order release date)

Over a week later, no parcel, no sign of attempted delivery.
I then emailed the address from the website for an update. A week later, no reply so I send another email asking where my order is. No reply.

THREE WEEKS later, I get an email saying that I now need to email a different address as the ordr was placed through the "old website"

The fact that it had taken three weeks to get a reply telling me to email another address is just insane.

I then emailed the new email address given to me, in which I finally received a response.
By this point I have completely lost interest in receiving my order and agreed to cancel the order and receive a full refund.

NOW almost three weeks after agreeing to a refund, I still have no refund from the company as they are "extremely busy"
There is absolutely no need for a refund to take this long, it makes no sense.

Now to frustrate me even more, I've just received two emails to say that my order is now on the way and will be with me before Christmas!
This is actually becoming quite laughable now whilst being filled with rage.
How can the order be on the way if the person I spoke to cancelled the order three weeks ago?

I will be opening a dispute over this order if it is not sorted within the next week and obviously I will never be ordering from them again. A real shame.

This is the first time I've ever left a review like this but the service I have received has just been extremely poor.