Sara the young lady working with me was very helpful. I even came back the next morning and she helped me with an additional purchase. Since these were gift purchases Sara spent extra time wrapping... See more
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Review summary
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Reviews shaping this summary
Gorjana makes beautiful, unique pieces of jewelry that always fetch compliments when I wear it. If I ever had what it takes to create and sell my own jewelry, my creations would look very much like G... See more
The employee who helped me was very nice and helpful. She was prompt in helping me. I love that you guys back your product up and exchange things if your jewelry tarnishes or changes color. Even order... See more
Been a customer since I discovered them in CA in 2019, the most perfect simple quality jewelry there is. The price point is spot on, paying for quality daily jewelry and even the fine jewelry. I can... See more
Company details
Written by the company
Jewelry You'll Love. Family owned and operated, gorjana offers jewelry ranging from dainty solid gold essentials to fun, seasonal fashion pieces. There’s something for everyone and every style. Whether you're after a signature everyday piece or the perfect gift, our jewelry fits seamlessly into any collection. Visit one of our 130+ gorjana stores and let our talented team of stylists guide you through a personalized experience as they help you create your own layered look. Beautiful jewelry. Really good people. A promise that goes beyond the purchase. From the beginning, taking care of our customers has come first. It’s in our warm, welcoming stores and the little details that make them feel good. It’s in our incredible stylists who make shopping easy, help you find exactly what you’re looking for, and make sure you feel confident in your choice. And it’s in our Customer Care team, where real people are always ready to listen, help, and make things right. We make jewelry we’re proud of and stand behind. We want you to wear your gorjana everywhere and often, and if a piece needs a little love, we’re here for that too. From your first visit for the perfect gift to a collection you’ve built over the years, you can count on us to take care of you. Always easy. Always thoughtful. No expiration date on how much we care. That’s the gorjana guarantee.
Beautiful jewelry. Really good people. A promise that goes beyond the purchase.
Written by the company
- The gorjana Guarantee
- From the beginning, taking care of our customers has come first. It’s in our warm, welcoming stores and the little details that make them feel good. It’s in our incredible stylists who make shopping easy, help you find exactly what you’re looking for, and make sure you feel confident in your choice. And it’s in our Customer Care team, where real people are always ready to listen, help, and make things right. We make jewelry we’re proud of and stand behind. We want you to wear your gorjana everywhere and often, and if a piece needs a little love, we’re here for that too. From your first visit for the perfect gift to a collection you’ve built over the years, you can count on us to take care of you. Always easy. Always thoughtful. No expiration date on how much we care.
Contact info
Laguna Beach, United States
- 866.829.0030
- customercare@gorjana.com
- gorjana.com
4.4
Excellent
253 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 76% of negative reviews
Typically replies within 2 weeks
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Absolutely adore your jewelry…
Absolutely adore your jewelry collection. Bought my first piece in La Jolla and my most recent piece there. Now own about 7 of your bracelets and recently purchased a silver initial bracelet for a friend as a Mother’s Day gift.
14 May 2026
The "Basic" chain is NOT the quality I…
The "Basic" chain is NOT the quality I thought it would be; too Fragile. The Bracelet is Perfect.
18 May 2026
Reply from gorjana
Thank you for your feedback. We're glad to hear you're enjoying the bracelet, but we're sorry the Basic Chain didn't meet your expectations. We stand behind the quality of our products and would love the opportunity to learn more about your experience. Please reach out to us at customercare@gorjana.com so our team can assist you further.
love my new necklaces!
I have purchased three beautiful 14k gold chains from Gorjana, and love each one very much. They are beautiful, stylish, classic pieces that I feel comfortable wearing 24/7. When in store I was treated with friendly, gracious service.
15 May 2026
I bought hundreds of dollars' worth of…
I bought hundreds of dollars' worth of jewelry from Gorjana. All of which was not real gold, but gold-plated. I bought a pinkie signet ring for the second for my birthday. It didn't even last a year before it was worn and the gold was completely off of it. I contacted Gorjana. They said they needed a picture. I sent them several pictures and my receipt, thinking they would reimburse me for the same ring. The said they couldn't tell by the picture and therefore would not reimburse me. I stopped buying things from them and now go on Etsy.It's cheaper and the quality or the same or better.
24 May 2025
Unprompted review
Reply from gorjana
Thank you for sharing your experience. We're sorry to hear that your jewelry did not meet your expectations and that you were disappointed with the outcome of your warranty inquiry. We understand how frustrating it can be when a piece you love doesn't wear as expected. Customer satisfaction is incredibly important to us, and we'd appreciate the opportunity to take another look at your experience. Please reach out to us at customercare@gorjana.com with your information, and our team would be happy to review this further.
Love
Love the store love the jewelry love the selection . had great help while I was there.
14 May 2026
I love Gorjana!!
I love Gorjana!!! Their pieces are great quality and last forever! My bracelet broke and they replaced is so quickly 😌 life long customer for sure!
15 May 2026
Excellent customer service!
The ladies at Gorjana are so helpful and friendly! Its always a pleasure to visit the boutique & add to my jewelry collection.
20 February 2026
Reply from gorjana
Thank you for your kind words! We're so happy to hear that our team made your visit such a positive experience. We look forward to welcoming you back again soon! ✨
Great service from Fashion Island!
My granddaughter and I shopped for a high school graduation gift together at the Fashion Island store. We received excellent help from Sierra on design options. She also located the bracelet sizes we wanted and quickly had them shipped in time for all the graduation celebrations.
14 May 2026
Every piece of jewelry I have ordered…
Every piece of jewelry I have ordered has exceeded my expectations on beauty. The options are endless...from casual to date night. Just gorgeous affordable jewelry. I have been a customer for over 3 years and will remain one.
5 February 2026
I love their delicate but trendy…
I love their delicate but trendy pieces. Great for everyday. Good price point.
21 May 2026
The employees are always so helpful and…
The employees are always so helpful and always listening to what I am looking for and always giving me new suggestions.
The fashion island employees are excellent.
2 May 2026
Best customer service ever!
8 May 2026
I love all of your stuff
I love all of your stuff. It’s high-quality wear as well. It looks great. I get lots of compliments.
11 May 2026
Great Customer Service!
I went to the store to pick up a gift I ordered online, but when I ordered I forgot to let anyone know my purchase was a gift. When I told the sales associate she said No Problem and immediately gift wrapped my purchase! I was so pleased that it posed no problem and she was so helpful and pleasant.
8 May 2026
Great customer service
Went into store for a Mother’s Day gift for my daughter and wife.the service was great and staff very helpful. Will definitely be back.
6 May 2026
Very poor customer service for online…
Very poor customer service for online orders. Very poor communication regarding delivery date delays. No personal interactions - just responded with "unfortunately" statements. Really dissapointed...won't order online again.
12 May 2026
Unprompted review
Reply from gorjana
Thank you for taking the time to share your experience. We're truly sorry for the delays with your order and for the lack of communication and support you received along the way. This is not the experience we want for our customers, and we understand your disappointment. We'd appreciate the opportunity to learn more and see if there's anything we can do to make this right. Please reach out to us at customercare@gorjana.com, and our team will be happy to assist you.
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