I ordered a bag on their website 2 weeks ago. No bag, no cash anymore and no communication from their customer service (chat OR EMAIL). I never thought about experienting such a bad experience ! I... See more
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See what reviewers are saying
I already bought several times at GOT BAG (two backpacks, messenger bag, Tote bag, sunglasses,...) and i am fully convinced of the product quality, design and the positive environmental impact. I heav... See more
I bought two bags from got bag, one over a year ago and another one just recently. I’ve been very happy with both. The first one had a minor defect after a few months which didn’t impact the usabi... See more
I am absolutely thrilled with my GOT Bag Small! When I first saw it, I thought it would be quite compact, but surprisingly, it holds so much more than you'd initially expect. It's truly incredibly... See more
Company details
Written by the company
Uns alle vereint die Vision von einer plastikfreien Zukunft der Meere. Unser Ziel ist es, die Ozeane von einer erheblichen Abfallmenge zu befreien. So können wir zur Bewahrung der Artenvielfalt und Regenerierung des maritimen Ökosystems beitragen. Dafür kommen wir Tag für Tag in unserem Mainzer Office zusammen und stellen uns die Frage danach was anders laufen sollte.
Contact info
Breidenbacherstraße 8-10, 55131, Mainz, Germany
- 061314932019
- hello@got-bag.com
- got-bag.com
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 3% of negative reviews
Typically replies within 1 week
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Bought two roll-tops
Bought two roll-tops. They are good and robust but could have a more useful outside pocket.
I returned one because the color was not matching the expectation. Exchange is not possible unfortunately.
So one was returned another one ordered. Handling was ok and fast but not sure when the money really shows. BTW, 'Paid return' is the way to go if I look at the traffic and waste that created by the returns.
great bag for my everday
great bag for my everday, for travelling. perfect fit with my chilly bottle to also make some nice daytrips and nice colors and sustainable
Really disapoiting company
I took them a month to deliver the bagpack. Finally It arrive with the packaging broken. I wrote to customer service and I did not get any answer.

Reply from GOT BAG
Quality products with an impact
This is the third product I bought. Great quality, and products that are thought through . Delivery was very fast and reliable.
And, we as consumers can create an impact. Thank you, Got Bag for taking the initiative and make great products out of plastic waste that pollutes the oceans.
Best Backpacks
High Quality, good packaging and fast arrival. In my opionion this is the best backpack you can get nowadays. The backpacks are waterproof, have so much room, are vegan and they support social causes. Highly recommend!
Good customer support
High quality Rolltop with excellent service
The service was great and answered all my questions. The product i got - rolltop 2.0 - has an excellent quality with high standard and it is so comfortable to wear. The Rolltop is so light weight and the colour ist like i want it. And on top it is sunstainable und PETA approved. Win Win Situation for everyone.
Fantastic rucksack
Fantastic rucksack. I already gave one away as a present, my daughter is very happy with it. Now I bought one for myself. Wonderful colour, matches with the little GotBag handbag. Perfect!
Lucky! In the meantime we have five roll tops…
In the meantime we have five roll tops and we love them. They are in use every day. We can't say anything negative so far.
A very good and spacious backpack.
No customer service
1. Bags of same color have different colors.
2. Terrible customer service. I sent 4 emails within 2 weeks and never got any reply.

Reply from GOT BAG
They don't return emails and don't ship…
They don't return emails and don't ship the bags but you get charged and then you have the inconvenience of contacting your cc company!

Reply from GOT BAG
Have been using my rucksack for 2 weeks…
Have been using my rucksack for 2 weeks now. No complaints, nice style and sustainable.
Paid returns
The idea is great, bags are ok, but the paid returns is just a no-go in 2024 :( - even if you want to return just a part of your order
I lost money and trust
Great idea, great look, bought it and took it for the 3 day trip, unfortunately super impractical with only one pocket, no slots for bottles on the side, my arms hurt, no zip on the side so you can grab something from the middle of the bag, nice but not worth the price although the idea is still great. Compared to similar backpacks from ikea(used around 30e) not worth the price!!!! Refund was super stressful, long, not productive and not realised, lost a lot of energy, I still regret the money because I won't wear it again, although I think cleaning the plastic from the ocean is a great eco solution. Koffer-to-go was the website I ordered the backpack from. Super user unfriendly. I have learnt my lesson.

Reply from GOT BAG
I absolutely love my two #Got Bags
I absolutely love my two #Got Bags. I have a rolltop and Large Moon Bag.
What I like most about them is the design and the quality. The design allows you to combine it both with sport outfits, as well as with business casual ones.The bags are sustainable and of a good-quality.
Looking forward my third addition of Got Bags.
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