GOT BAG Reviews 

1,172
•
TrustScore 4.5 out of 5

4.3

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Rated 1 out of 5 stars

I ordered a bag on their website 2 weeks ago. No bag, no cash anymore and no communication from their customer service (chat OR EMAIL). I never thought about experienting such a bad experience ! I... See more

Rated 5 out of 5 stars

I already bought several times at GOT BAG (two backpacks, messenger bag, Tote bag, sunglasses,...) and i am fully convinced of the product quality, design and the positive environmental impact. I heav... See more

Rated 5 out of 5 stars

I bought two bags from got bag, one over a year ago and another one just recently. I’ve been very happy with both. The first one had a minor defect after a few months which didn’t impact the usabi... See more

Rated 5 out of 5 stars

I am absolutely thrilled with my GOT Bag Small! When I first saw it, I thought it would be quite compact, but surprisingly, it holds so much more than you'd initially expect. It's truly incredibly... See more

Company details

  1. Bags and luggage shop

Written by the company

Uns alle vereint die Vision von einer plastikfreien Zukunft der Meere. Unser Ziel ist es, die Ozeane von einer erheblichen Abfallmenge zu befreien. So können wir zur Bewahrung der Artenvielfalt und Regenerierung des maritimen Ökosystems beitragen. Dafür kommen wir Tag für Tag in unserem Mainzer Office zusammen und stellen uns die Frage danach was anders laufen sollte.


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

1k reviews

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No recent history of asking for reviews

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Replied to 3% of negative reviews

Typically replies within 1 week

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4.3

All reviews

(1,172)

490 reviews in the last 12 months

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Rated 4 out of 5 stars

Bought two roll-tops

Bought two roll-tops. They are good and robust but could have a more useful outside pocket.
I returned one because the color was not matching the expectation. Exchange is not possible unfortunately.
So one was returned another one ordered. Handling was ok and fast but not sure when the money really shows. BTW, 'Paid return' is the way to go if I look at the traffic and waste that created by the returns.

3 January 2025
Unprompted review
Rated 5 out of 5 stars

great bag for my everday

great bag for my everday, for travelling. perfect fit with my chilly bottle to also make some nice daytrips and nice colors and sustainable

23 December 2024
Unprompted review
Rated 1 out of 5 stars

Really disapoiting company

I took them a month to deliver the bagpack. Finally It arrive with the packaging broken. I wrote to customer service and I did not get any answer.

6 November 2024
Unprompted review
GOT BAG logo

Reply from GOT BAG

We’re truly sorry to hear about your disappointing experience. A month-long delivery and receiving a damaged package is far from the standard we strive to uphold. Not getting a response from our customer service team only adds to the frustration, and for that, we sincerely apologize.

Please send us an email at hello@got-bag.com, so we can look into this and make things right for you as quickly as possible. Your feedback is invaluable in helping us improve.

Thank you for your patience,
Your GOT BAG Team

Rated 5 out of 5 stars

Quality products with an impact

This is the third product I bought. Great quality, and products that are thought through . Delivery was very fast and reliable.
And, we as consumers can create an impact. Thank you, Got Bag for taking the initiative and make great products out of plastic waste that pollutes the oceans.

12 December 2024
Unprompted review
Rated 5 out of 5 stars

Best Backpacks

High Quality, good packaging and fast arrival. In my opionion this is the best backpack you can get nowadays. The backpacks are waterproof, have so much room, are vegan and they support social causes. Highly recommend!

7 December 2024
Unprompted review
Rated 5 out of 5 stars

High quality Rolltop with excellent service

The service was great and answered all my questions. The product i got - rolltop 2.0 - has an excellent quality with high standard and it is so comfortable to wear. The Rolltop is so light weight and the colour ist like i want it. And on top it is sunstainable und PETA approved. Win Win Situation for everyone.

1 December 2024
Unprompted review
Rated 5 out of 5 stars

Fantastic rucksack

Fantastic rucksack. I already gave one away as a present, my daughter is very happy with it. Now I bought one for myself. Wonderful colour, matches with the little GotBag handbag. Perfect!

30 November 2024
Unprompted review
Rated 2 out of 5 stars

No customer service

1. Bags of same color have different colors.
2. Terrible customer service. I sent 4 emails within 2 weeks and never got any reply.

19 September 2024
Unprompted review
GOT BAG logo

Reply from GOT BAG

Dear Xi Chen,

Thank you for your feedback. We’re truly sorry to hear about your experience with the product and our customer service. Differences in color should not occur, and we understand how frustrating it must be not to receive a response.

We’re continuously working to improve our service, and your feedback helps us do better. If there’s still an open issue, please reach out again, and we’ll do our best to assist you promptly.

Best regards,
Your Customer Happiness Team

Rated 1 out of 5 stars

They don't return emails and don't ship…

They don't return emails and don't ship the bags but you get charged and then you have the inconvenience of contacting your cc company!

10 August 2024
Unprompted review
GOT BAG logo

Reply from GOT BAG

Dear Gail,

Thank you for your feedback. We’re truly sorry to hear about your past experience. While some time has passed, we’re always here to help if there’s anything we can still do to make things right.

Please feel free to reach out anytime. We appreciate your understanding and hope to serve you better in the future.

Best regards,
Customer Happiness Team

Rated 3 out of 5 stars

Paid returns

The idea is great, bags are ok, but the paid returns is just a no-go in 2024 :( - even if you want to return just a part of your order

10 April 2024
Unprompted review
Rated 1 out of 5 stars

I lost money and trust

Great idea, great look, bought it and took it for the 3 day trip, unfortunately super impractical with only one pocket, no slots for bottles on the side, my arms hurt, no zip on the side so you can grab something from the middle of the bag, nice but not worth the price although the idea is still great. Compared to similar backpacks from ikea(used around 30e) not worth the price!!!! Refund was super stressful, long, not productive and not realised, lost a lot of energy, I still regret the money because I won't wear it again, although I think cleaning the plastic from the ocean is a great eco solution. Koffer-to-go was the website I ordered the backpack from. Super user unfriendly. I have learnt my lesson.

9 August 2023
Unprompted review
GOT BAG logo

Reply from GOT BAG

Dear Danaja,

Thank you for sharing your feedback. We’re sorry to hear about your experience, and we truly appreciate you bringing this to our attention. While some time has passed, we want you to know that we take customer concerns seriously and are continuously working to improve our products and services.

If you have any further questions or need assistance in the future, don’t hesitate to reach out.

Best regards,
Customer Happiness Team

Rated 5 out of 5 stars

I absolutely love my two #Got Bags

I absolutely love my two #Got Bags. I have a rolltop and Large Moon Bag.

What I like most about them is the design and the quality. The design allows you to combine it both with sport outfits, as well as with business casual ones.The bags are sustainable and of a good-quality.

Looking forward my third addition of Got Bags.

24 October 2023
Unprompted review

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