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Gotaxrefunds Reviews 121

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TrustScore 4.5 out of 5

4.7

Tax consultant
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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their professionalism, helpfulness, and friendly demeanor, making the entire process easy to understand. Many people highlight the excellent service, noting its efficiency, transparency, and the stress-free experience of securing their tax refund. The prompt communication and consistent updates provided by the team are also frequently appreciated. However, some customers were dissatisfied with the refund amount received, mentioning that they only got a small portion without a clear explanation of how the final figure was determined.

What people talk about most

Staff

Users describe positive interactions with staff. Customers consistently praise the team for being friendly,... See more

Service

Consumers find service to be positive. Many reviewers highlight the staff's friendliness, helpfulness, and... See more

Refund

Reviewers highlight positive aspects of refund. Many customers report securing their tax refund quickly,... See more

Customer service

People report positive experiences with customer service. Customers consistently praise the professional and... See more

Based on these reviews

Rated 5 out of 5 stars

I didn't know too much about doing my tax refund and things of that nature, Sarah (my accountant), made the process easy, answered any questions I had and helped me gain a better understanding on... See more

Company replied

Rated 5 out of 5 stars

I was hesitant at first as we have so many scammers i had moments where i would mute as i was not really sure if they were genuine l,but they were patient every step of the way till I finally got my r... See more

Company replied

Rated 5 out of 5 stars

I never believed i was entitled to a tax refund until i met Go Tax refund. Thank you so much for a stress-free and swift tax refund. My experience was a great one especially with constant communicatio... See more

Company replied

Rated 5 out of 5 stars

Sarah was always fast and reliable, for only £100 she got everything sorted and sent through so it was as quick and seamless as possible. It has been a brilliant experience working with Sar... See more

Company replied

Company details

  1. Tax consultant

Written by the company

Go Tax Refunds is a UK-based tax refund service that helps workers check whether they may have overpaid tax and, where applicable, claim money back from HMRC. Go Tax Refunds supports customers by reviewing their information, identifying potential entitlements, and managing the tax refund process clearly and straightforwardly. The service is designed to be simple and accessible. Customers complete an online check, and the Go Tax Refunds team handles the claim on their behalf while keeping them informed throughout. Customer feedback helps the company continually improve how it supports people through their tax refund journey.

Contact info

4.7

Excellent

TrustScore 4.5 out of 5

121 reviews

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Replied to 100% of negative reviews

Typically replies within 48 hours

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Rated 5 out of 5 stars

Thank you for your help

Thank you for your help! Greatly appreciated!

17 April 2026
Unprompted review
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Reply from Gotaxrefunds

Thank you for your 5-star review! We really appreciate your support and are glad you had a great experience with Go Tax Refunds. 🚀

Rated 2 out of 5 stars

constant running

i said i no longer wanted to carry on with this. they still continued to ring me multiple times a day sometimes until i answered i answered today and they didn’t understand why i didn’t want to continue, still after telling them they still messaged me.

18 March 2026
Unprompted review
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Reply from Gotaxrefunds

Hi, we’re sorry to hear about your experience and appreciate you bringing this to our attention.

We take matters like this very seriously and would like to investigate this further for you. As we’re unable to locate your details from this review, please contact us directly with your full name and information so we can assist you.

You can reach us at 0333 004 0500 . We look forward to resolving this for you.

Rated 5 out of 5 stars

Best of the Best

The team is friendly, knowledgeable, kind. They helped me secure my tax refund in just a few weeks. They are the best of the best I encourage people to try them

16 January 2026
Unprompted review
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Reply from Gotaxrefunds

Thank you for the amazing 5* review!

Rated 5 out of 5 stars

Great team work,i will recommend .

Great team work,i will recommend .
It was just like a joke when my colleague introduced me to them.
I hesitated at first and then then go through the reviews .I would say i was impressed with what i saw.
They will make the whole process looks so easy,their communication is top notch and so proffessional.
I am happy that i finally got my refund

6 January 2026
Unprompted review
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Reply from Gotaxrefunds

Thank you for the 5* Review!

Rated 5 out of 5 stars

Good Service

Good Service. Very professional, patience and friendly staff. They guide and update you every step. Highly recommended.

8 December 2025
Unprompted review
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Reply from Gotaxrefunds

Thank you for the 5* Review!

Rated 5 out of 5 stars

Great company the process was very…

Great company the process was very smooth and was getting all updates and guidance through each step very professional and good customer care

3 October 2025
Unprompted review
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Reply from Gotaxrefunds

Thank you for the 5* Review!

Rated 5 out of 5 stars

Excellent service!this company made…

Excellent service!this company made the process so easy and helped me get a great tax refund. Highly professional and reliable—I’ll definitely be back next year.

17 September 2025
Unprompted review
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Reply from Gotaxrefunds

Thanks for the 5* Review!

Rated 5 out of 5 stars

Trust

Thank you so for all your effort its well appreciated,no doubt your services are trusted and well detailed,can recommend you any day any time.

17 September 2025
Unprompted review
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Reply from Gotaxrefunds

Thanks for the 5* Review!

Rated 5 out of 5 stars

Happy with the result

Happy with the result. Great customer care, patient staff,, good communication, the process was seamless and I didn't have to do more than just giving the information required, I definitely recommend.

5 September 2025
Unprompted review
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Reply from Gotaxrefunds

Thanks for the 5* Review!

Rated 5 out of 5 stars

Great experience

Everything was seamless , I managed to claim my tax refund .

The information was communicated swiftly

Would definitely recommend

29 August 2025
Unprompted review
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Reply from Gotaxrefunds

Thanks for the 5* Review!

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