I cannot get an answer on the timing of a shipment. Roughly 16 days into it, but surely there should be some info. Small order, $100, but at least you can communicate with your customer? Email is amaz... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Chase Cunningham and Kandice Harlan (with the help from PAC's IT personnel) has setup PAC managed inventory online portal at Lintec of America NSTC in Plano, TX and provide the excellent service. We... See more
Love being a PAC customer! Craig and AJ are really great to work with. On multiple occasions they've been able to fulfill requests for hard-to-find parts and everything ordered is always packaged and... See more
Company replied
We have been demanding. PAC has been professional, responsive, and very good to work with. We have asked for a lot of information and PAC has delivered beyond our expectations. Your not just dealing w... See more
Company replied
Company details
Written by the company
Since 1973, Production Automation Corporation (PAC) has supported technical products that solve manufacturing problems. PAC is both a full-service stocking distributor, and a manufacturer's representative. Customers turn to us when they need expertise on product selection, require help sourcing an alternate/unavailable product, or when an existing supplier becomes difficult to work with. As your business grows, we're growing along with you. That means we're continually adding new product lines and brands by popular demand. With so many products and options, it's important that you find the right one. We help you decode technical data into best-case purchases in person, on the web, over the phone, or on-location at your facility.
Contact info
121 Cheshire Ln Suite 400, 55305, Minnetonka, MN, United States
- (888) 903-0333
3.4
Average
51 reviews
Hasn’t replied to negative reviews
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
When brought to there attention our…
When brought to there attention our credit card was double charged they quickly rectified it. No other problems
2 November 2021
I ordered two items
I ordered two items, they came at same time in two boxes and i was charged shipping on each. Both would easily fit in same box. I also thought there was a big red free shipping square under each item when I ordered. Also, the $14 glass tube cost me $35, don't know why. Parts worked great. I have bought many parts from PAC when I worked for BLM Tech so I know they are a good company. Maybe I didn't do something correctly.
9 April 2021
Reply from Production Automation Corporation - Midwest
Hello Larry,
Many apologies for your dissatisfaction. When looking at your order(s) I see that you actually placed two orders on our website as we have two different transaction codes, as well as two different credit card transactions. We do not split web orders, so it appears you created two orders on our website.
In regards to the $14 glass with an additional $35 charge, that is due to our minimum order policy being $50 which we detail during our checkout process if you order does not meet the minimum amount.
Now with that said there would have still been two shipments to your order. This is due to PAC having multiple distribution warehouses and we do not have the same items in every warehouse. With regard to your two items these did ship from two different PAC locations in order to get these to you as quickly as possible. Unfortunately we wouldn't have been able to consolidate your shipment, which is something we try to do with all of our orders when possible.
I hope this information provides you the details you need and were looking for, and we do really appreciate your business. We hope you come to us for your future needs.
Regards,
PAC Team
I do not participate in social media.
18 March 2021
I chose PAC after researching its…
I chose PAC after researching its reliability and determined that I was not risking buying a phony virus mask from the company. I'm full satisfied with the product PAC sent me.
16 February 2021
Easy to order with excellent prices
Easy to order with excellent prices, and timely delivery. Have recommended to a friend.
10 February 2021
It never takes long to get your…
It never takes long to get your packages.I feel you people are really on the ball.Thank you Barbara Nitsche.
29 December 2020
Thanks Troy!
Customer service on the phone was very helpful. Troy helped find the proper labels for the bins we ordered. Fast shipping.
29 December 2020
Everything went smooth
Everything went smooth. We received package a day ahead of tracking estimate - Joe
10 November 2020
equipment
like how new technology is presented to us as demonstrations without hard selling. recently I purchased soldering equipment which has helped us in our operations. it started as a demonstration and ended as a sale and has become the standard we will be using going forward
7 September 2020
Unprompted review
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.