GOVX Reviews 4,335

TrustScore 4 out of 5

4.2

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Looking at 290 reviews, reviewers had a great experience with this company. Customers consistently praise the excellent products and competitive prices, often finding better deals here than elsewhere. The delivery service is frequently highlighted for its speed and efficiency, with many items arriving earlier than expected. People also appreciate the wide selection of quality brands available. However, some customers experienced issues with their orders, including incorrect items being shipped or problems with exchanges and refunds, particularly when dealing with sale prices. A few people also encountered difficulties with the website and ordering process, such as invalid shipping codes or unexpected cancellations after payment.

What people talk about most

Product

Reviewers highlight positive aspects of products, often praising the great selection, quality, and... See more

Price

Clients share positive opinions on price, often finding great deals and excellent prices on quality products,... See more

Order

Customers consistently note ambiguous experiences with order. While some reviewers found the website and... See more

Website

Users describe ambiguous interactions with the website. Many customers praise the website's ease of use,... See more

Delivery service

Customers generally report positive experiences with delivery services, often highlighting fast shipping and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

GovX reached out right away. The Member was very attentive, checking and making sure everything was going fine. I buy gun parts every month and get issues every once in a while. I’ve had issues with S... See more

Company replied

Rated 5 out of 5 stars

Very excited to find your website! Great products at excellent prices! Finally an online shopping experience that is here specifically for military Veterans and 1st responders! 🫡 This is the fir... See more

Company replied

Rated 5 out of 5 stars

I had a few issues but Addie at customer service was a phenomenal person to work with. She made me feel valued and important as a customer. She resolved my issues and I hope as I order more from G... See more

Company replied

Rated 5 out of 5 stars

I've ordered several items from different affiliated partners of GOVX, from rental cars, hotels, knives, shoes, sunglasses, different types of gear and have been satisfied with each product and delive... See more

Company replied


Company details

  1. E-commerce service

Written by the company

GOVX.com is a members-only site for Americans of service. An exclusive shopping experience only for individuals who've served in military, first responder, law enforcement, emergency medical, and more government-related communities. Explore a massive collection of gear, tickets, travel, and more at members-only prices, only at GOVX.com.

GOVX

Written by the company

SAVINGS FOR THOSE WHO SERVE
We offer a catalog of gear and apparel at prices exclusively available to you, our favorite Americans. We believe all of it should be yours at the best prices we can negotiate. That's how we recognize your service to our country and communities. Want more? Got you covered. Members get extra savings on sporting events, travel amenities, theme parks, concerts, movies, and more. And with every order, we give back. A portion of every order through GOVX.com supports nonprofits serving the military, first responder, and law enforcement communities. Causes that recognize the services of Americans like you, and the families who stand by them.

BULLETPROOF PRICE GUARANTEE

Free return shipping. Price match guarantee.

Find it cheaper online? We'll beat any authorized retailer. Don't like it? We'll email you a shipping label and you send it right back totally free.

Contact info

4.2

Great

TrustScore 4 out of 5

4K reviews

5-star
4-star
3-star
2-star
1-star

Replied to 100% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Easy

Quick, easy, error free

31 October 2025
Unprompted review
GOVX logo

Reply from GOVX

Thanks for the awesome feedback Teej! We’re glad you’re part of GOVX.

Rated 1 out of 5 stars

Placed my order

Placed my order, gov x took my money, only to receive an email asking for me to verify my information (which I did) and then still cancelled it anyway. Do not order from them. This whole company seems like a scam. They will email you asking for your personal information and then still cancel your order.

1 November 2025
Unprompted review
GOVX logo

Reply from GOVX

Marina,
Thank you for sharing your issue. I am sorry to hear about your experience with your order. I've requested more information so that we can give you a call and assist further.
Thank you,
GOVX

Rated 5 out of 5 stars

Ordered a pair of shoes on Friday and…

Ordered a pair of shoes on Friday and they were delivered in 3 days. They arrived earlier than expected and happy with the purchase, the price was on point and the delivery was above expectations.

24 October 2025
Unprompted review
GOVX logo

Reply from GOVX

Thank you Pretrea, we appreciate your membership! -GOVX

Rated 1 out of 5 stars

Not efficient

The ordering process and confirmation is confusing with emails asking for additional information from two different people. There is no customer service phone number to call for help.

26 October 2025
Unprompted review
GOVX logo

Reply from GOVX

Hello, Thank you for sharing your feedback. I've requested more information so that we can give you a call and assist with your order further.
Thank you,
GOVX

Rated 5 out of 5 stars

It was a really easy experience

It was a really easy experience. I believe this is my first time ordering from
GOVX. Saved a bit of money also.

25 October 2025
Unprompted review
GOVX logo

Reply from GOVX

Thanks for the awesome feedback Damond! We’re glad you’re part of GOVX.

Rated 2 out of 5 stars

I feel deceived

I just made my first order. All the way through the checkout process, it told me that estimated shipping was $0.00. Once I hit checkout, it charged me $7.95. I feel like I was deceived.

24 October 2025
Unprompted review
GOVX logo

Reply from GOVX

Hi Rick, thank you for sharing your experience with us. We do charge a flat $7.95 shipping rate on all U.S. orders, but we’d love to get you taken care of on your next one. Reach out to help@govx.com - our team’s always happy to help! -GOVX

Rated 5 out of 5 stars

i simply love what you do at GOVX…

i simply love what you do at GOVX supporting those who served! Amazing concept amazing Company! Thank you very much.

24 October 2025
Unprompted review
GOVX logo

Reply from GOVX

Thanks for the awesome feedback Brian! We’re glad you’re part of GOVX.

Rated 5 out of 5 stars

Thanks for taking the shipping off

Thanks for taking the shipping off, it's a little tight around here. My wife will love this mounted on her wheelchair.

22 October 2025
Unprompted review
GOVX logo

Reply from GOVX

Your feedback is greatly appreciated John. Thank you for being a member! -GOVX

Rated 5 out of 5 stars

GOVX - best gear, best price

GOVX consistently has the best gear at the best prices. I usually peruse clearance items, but there is a lot from which to choose. GOVX sends me notices, in just the right amount, to stay on top of savings and orders.

21 October 2025
Unprompted review
GOVX logo

Reply from GOVX

Chris, We strive to provide the best discounts and products for our members, thank you for being a member! -GOVX

Rated 5 out of 5 stars

Easy to purchase products and get them…

Easy to purchase products and get them at a great deal! It was also easy to complete a return to the company as well.

20 June 2025
GOVX logo

Reply from GOVX

Hello James,

Thank you for your wonderful feedback, and more importantly, thank you for your service! We are happy to have you as a member. - GOVX

Rated 1 out of 5 stars

Horrible

Horrible! We booked airlines tickets as well as purchased the gold package of no questions asked 100% refund/cancellation policy. Scam! Tickets costed over 4k and we were only offered a 1800 refund after purchasing it just 3 days ago. The trip is 8 months away. There was NO support to resolve this issue. We believe we paid for an upgrade and was later charged an add’l fee to select our seats. Do NOT use this service!!!!

30 September 2025
Unprompted review
GOVX logo

Reply from GOVX

Hello Robert,
Thank you for sharing your feedback. I've requested more information so that we can give you a call and assist further.
Thank you,
GOVX

Rated 1 out of 5 stars

do not use for hotels

I used Govx for my hotels when I went to Tokyo and everything went very smooth. Today 9/23 I booked a hotel I needed for a trip in October. It does state that any cancellation after 9/22 is 100% forfit; however, I was charged for 2 rooms for the same night…. I was on the phone for 2 hours to finally get someone to say they will fill out paperwork and it is not a guarantee and the room is cancelled anyway…what kind of shady shit is this????

23 September 2025
Unprompted review
GOVX logo

Reply from GOVX

Hello, Thank you for sharing your feedback. I've requested more information so that we can give you a call and assist further.
Thank you,
GOVX

Rated 1 out of 5 stars

The company sat on an order and then…

The company sat on an order and then decided to email me asking to confirm my addresses and eligibility even though all that data existed in the order, as well as a near 10 year history with the company. Lost my window to receive merchandise given the expeditionary nature of my current job. Total and complete waste of time. Requested order cancellation and will go direct with brand instead.

22 September 2025
Unprompted review
GOVX logo

Reply from GOVX

Hi Derek,
Thank you for sharing your issue. I am sorry to hear about your experience with your order. We are going to follow up on your current open ticket to further assist you on this.
GOVX

Rated 1 out of 5 stars

For all of their flag waving Govx makes…

For all of their flag waving Govx makes zero accommodations for disabled veterans. They are a email and/or bot only company. How do i know? After days of run around and being asked for personally identifying information over email I finally got a person. She was only able to recite corp speak. She kept repeating “we are an email and chat based company. When I asked how their flag waving patriotic company accommodates disabled veterans. “We are an email and chat based company”. One week after my request to speak with a person and this 100% permanently totally disabled veteran gets corp speak! Zero resolution. My order will be 1 week late for my need. She didn’t even offer expedited shipping.
Shame on Govx. Never again. I will pay 15% more to deal with companies I trust.

Fairness and protection? For the disabled? Not in the slightest. Unless you have terminal cancer aquired while serving our country the you don’t “understand my frustration”. I asked for a simple call to prevent the inevitable sickness brought about by the multiple of bot and one way human emails from Govx. In this case it’s worth it to call out the hypocrisy of GOVX. Again, zero accommodations for a Disabled veteran makes Govx a flag waving phony in my book. I might have chosen my words more carefully had Govx taken even one step in supporting my needs.

9 September 2025
Unprompted review
GOVX logo

Reply from GOVX

Hi Aaron,

Thank you for sharing your issue. While we understand your frustration, please note that our current policy remains in effect to ensure fairness and protection for all members. We will continue to follow up on your current email thread to assist with any further needs.

Thank you for your understanding,
GOVX

Rated 1 out of 5 stars

Very Difficult To Deal With

Govx has a very checkered reputation, mostly not very good but not a total scam either. It's difficult to deal with the...they have no phone for customer service and you're stuck with email or sometimes an online chat.

While their website seems to imply otherwise, Govx has no connection at all with the US Military or US Government. While they do allow some discounts for government employees, it's very misleading for them to make it seem there is some other relation. The name Govx itself is deceptive.

Orders sometimes arrive, sometimes don't ever arrive, refunds for returns may get taken care of or you may wait a long time. Sometimes the discounts are fairly good, sometimes you still see a price higher than elsewhere. Overall I do not recommend this company as they are not worth the trouble and the chance you might lose money.

12 August 2025
Unprompted review
GOVX logo

Reply from GOVX

Hello John,
Thank you for sharing your feedback. I've requested more information so that we can give you a call and assist further.
Thank you,
GOVX

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look