Gowestwithmickey 

Scammers, positive reviewers are fake. AVOID AT ALL COSTS.

Where do I even start. I booked with this company because of their prices and numerous reviews quoting above board customer service. I booked and paid in full for 4 nights at newport bay 10 weeks before travel. They told me they had financial protection insurance with a well known company. After I paid, I heard nothing from them and had to chase my confirmation. I contacted the week of my holiday for travel docs and was fobbed off every day saying it would be the next. Whilst in contact with NPB that same week they informed me there was no booking in my name. Of course I panicked. Gwwm made up another one of their excuses and I stupidly believed it. I got my reference 36 hours before I travelled. I then discovered I was only booked for 3 nights. I discussed it with the hotel and gwwm rang me for 20 minutes the night before I travelled to have a go at me. They said the director had wanted to cancel my holiday for breaking their terms and conditions. I was mortified. They said they wouldnt cancel it as long as I stopped talking to the hotel. The next day I was sent a further reference number and the hotel confirmed my 4th night had been booked that morning. We were inconvenienced by this and could not have our free photo pass until the last day of our holiday because it was on the 2nd booking. Gwwm issued a PayPal credit but only after I chased it 7.5 hours after them offering. They never once apologised and made no contact since. I really wanted to post an honest review but was scared because they always threaten legal action. Then I discovered I wasnt the only one. Their business model is to take your money months in advance and only book your holiday the week of travel resulting in most people not getting what they pay for. Their upgrades are just a mask for when it goes wrong because the original request isnt available. Its since transpired that they do not have the above said insurance and so told a blatant lie. They have threatened many customers, cancelled holidays because people have asked for their reference number and they have told lie after lie to cover up what's happening and sadly a loyal group of followers still believe it is a witch hunt. This is not a witch hunt, this is my honest review and I will not be silenced. Book at your peril, they play a holiday lottery with your money and dreams!

Incredibly unprofessional, nothing but problems from start to finish. You book your holiday 12 months in advance, but they book it two days before you leave, playing chicken with a child’s holiday is wrong. No meal plan, no extras even if you’ve paid for them. If you challenge their competence they cancel your holiday and if you ask for your reference then you may as well ask for blood because you’re a huge inconvenience to them (obviously because they’ve not actually booked it!) Threatening and aggressive. Not to mention no insurance and multiple PERSONAL bank accounts. AVOID AT ALL COSTS.

Please please please do not risk using this company to save a few £, when you make a booking with them they weather you have only paid a deposit or you pay in full they send you confirmation of a booking that has not actually been made. They won’t tell you this but they will book your holiday last min to get last min deals even & as a result of this many people have been left with no meal plans, had to stay in a different hotel to what they booked even off site when they had actually booked a Disney hotel, no meal plans even though they booked, appalling customer service numerous threats to cancel holidays or threaten legal action if any bad reviews are made or posted on social media it is actually unbelievable I could go on & o & on, but my main thing was I wanted to warn others so they don’t have to go through what I went through

If I could, I’d NO star this company. STEALING thousands of pounds off of people, not booking holidays, won’t give references for holidays, not booking Eurostar journeys the list goes on!!! Do not trust these scam artists! Thousands of negative reviews on a non biased Facebook group called go west with Mickey reviews, take a look for yourself!

This company is a disgrace and totally misrepresents itself on every level. They've even removed the review section from their own page now, because the truth was finally coming out. The independent review page set up on Facebook, that has already been mentioned by someone else, has all the information.
My experience was that I was lured in by their cut price deal, on the basis of all the positive reviews. I made a booking and just before my balance was due was alerted to all their (since deleted) Facebook posts about complaints and a very dodgy "pay us £220 by BACS only" offer for a freebie. I emailed them expressing my concern and asking for reassurance as it looked like there was a cashflow problem.
I received initially defensive, then aggressive communication from a very unpleasant character (apparently a director of the company!) shouting at me and saying that my booking was cancelled unless I apologised! Outrageous way to treat a customer.
I was initially upset at having my booking cancelled, but then all the issues started coming to light and basically it has been a blessing in disguise that I've had the refund to my credit card. Even if they hadn't, I could have claimed it back via my card company anyway. But all of this has been very stressful and even though I'm now rebooked with a reputable company, it has meant I've had to downgrade the hotel I was meant to be staying in as I couldn't afford the price now from when I previously "booked". But at least I know I've got a holiday. So many other affected by their awful business practice who are being ignored trying to get their money back or simply confirmation of their official Disney booking reference. Absolutely awful situation and I can't imagine they will evade legal repercussions much longer.

Communication is dire, when you do finally get a response you are made to feel like an inconvenience. My booking was messed up, had to request refunds for three different things and I had to ask ALOT for them. It’s since come to light that GWWM do not have a trade agreement with Disney. Avoid.

This company does not have a trade agreement with Disneyland Paris. This has been confirmed by Disney themselves and they have advised that they are looking into the same.

Their booking methods are questionable - via Expedia and Booking.com, which breach their terms and conditions, and are also sometimes extremely last minute (2 days before in one proven case!)

Go West With Mickey also state that the customer is not allowed to contact Disney themselves otherwise they'll cancel the holiday - again, questionable methods.

As well as this, they have made threats to customers to cancel bookings and threats of legal action when they have a concern. They block any negative or partially negative posts from their Facebook page and have also removed the "reviews" section.
Customers who have had problems are immediately blocked.

They are not ABTA protected because they do not have a high enough turnover, so only have independent insurance, of which I'm not sure the legitimacy.

I urge anyone to join the group "Go West With Mickey Reviews" on Facebook for further information and the truth of the matter as it comes out.

Booked a trip for myself and my granddaughter. GWWM would not furnish me with a confirmation number after I had paid the agreed price in full so I informed my credit card company and they returned all the monies paid. Not sure what the problems truly are with the company but prior to me reporting to my credit card company E said she would honor the deal if I agreed to pay an additional $1000.00. About a month later, I saw the exact deal for sale again on her website. Buyer beware and purchase only with your credit card.....