Banner for GO Airport Shuttle

GO Airport Shuttle Reviews 324

TrustScore 4.5 out of 5

4.5

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Looking at 317 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently highlight the professionalism and friendliness of the staff, often mentioning specific drivers for their exceptional service and helpfulness with luggage. The transportation service is consistently described as excellent, with many appreciating the smooth and comfortable rides, and the drivers' ability to navigate busy areas efficiently. Reviewers also praise the punctuality of the drivers and the clear communication received regarding pick-up details, making their trips stress-free. However, some customers experienced issues with the booking process, particularly concerning changes to reservations or unexpected additional costs, and a few noted difficulties with driver communication or finding their pick-up location. There were also instances where shared rides led to significant delays or inconvenient routes, and some felt the company was unreliable for time-critical travel.

What people talk about most

Staff

People report positive experiences with staff, consistently praising drivers for being professional,... See more

Service

Clients share positive opinions on service, frequently highlighting the professionalism, friendliness, and... See more

Delivery service

Reviewers mention positive feedback about delivery service, with many customers appreciating drivers being on... See more

Location

Customers had ambiguous experiences with location, with some reporting difficulties such as being stranded at... See more

Booking process

Reviewers highlight ambiguous aspects of the booking process, with many customers reporting seamless... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Mohamed called to tell us where to meet him at the very busy Miami Port and picked us up early which worked out perfectly! He got us safely to the Ft Lauderdale airport and was the perfect end to our... See more

Company replied

Rated 5 out of 5 stars

Excellent transportation service from the cruise ship to the airport. My driver, MD A Rahmann was professional, on time, and very friendly. The ride was smooth and comfortable, and he helped make the... See more

Company replied

Rated 5 out of 5 stars

We had a reservation to take us to the airport from the Miami cruise port. On the day, traffic in the area was horrific, estimated a 30 minute ride to 2 1/2 hours. It was a mess. The company was in co... See more

Company replied

Rated 5 out of 5 stars

I arranged for two vans to accommodate our group. Because of weather delays I had to change the place and date of the pickup. From the original booking to the updated pickup everything went very smoo... See more

Company replied


Company details

  1. Airport shuttle service
  2. Transportation service

About GO Airport Shuttle

Written by the company

GO Airport Shuttle: Door-to-Door Airport Transportation Since 2007

Since 2007, GO Airport Shuttle has specialized in airport transportation, offering both shared ride shuttles and private car services for travelers across the country. We pioneered the shared ride shuttle model, grouping passengers with similar destinations to help keep fares lower and reduce traffic around airports. Over the years, our service has grown to include airport car service, point-to-point transfers, private rides for around town, hourly charters, and transportation for groups and special events.

What sets us apart is our network of trusted local affiliates. Whether you need a ride from your home, office, campus, or hotel, GO provides door-to-door airport pickups and drop-offs. With flight tracking, real-time driver updates, and one-click mobile check-in, we make every step of your trip easy. You can even book your entire journey—including both departure and return rides in multiple cities—at once.

Our focus has always been on safety, transparency, and reliability. We offer upfront pricing with no hidden fees or surge rates, and you can cancel for free within 24 hours. GO Airport Shuttle is available 24/7, with customer support ready to help when you need it.

We invite you to read our reviews, follow us for updates, and let GO handle your ground transportation needs—so you can focus on what matters most: your trip.

Reasons to GO With Us

Written by the company

Upfront Pricing
All inclusive fares with no hidden fees or additional charges for reserving in advance. No surge pricing during peak travel times or inclement weather.
Available 24/7
Schedule your airport transportation in advance with our 24/7 service.
From Anywhere, To Anywhere
Book transportation for all four legs of your journey in your departure and destination cities at the same time - making travel even easier.

Contact info

4.5

Excellent

TrustScore 4.5 out of 5

324 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 96% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

We booked a private van for 6 people…

We booked a private van for 6 people plus luggage from the Port of Miami to Miami Airport. Driver sent a text with instructions and communications were clear and concise. We ended getting off the ship earlier than anticipated but this wasn’t an issue since the driver was already in the area. We walked out of the terminal and straight to the waiting van. Driver was very courteous and helpful. Couldn’t have gone smoother, we’ll definitely use this service again when flying/cruising from Miami

21 February 2026
GO Airport Shuttle logo

Reply from GO Airport Shuttle

Thank you, John! We're glad to hear everything went smoothly with your trip.

Rated 5 out of 5 stars

Our driver, Zak

Our driver, Zak, was in constant contact, via text messages, with us during our flight from Texas to Florida! Our flight had delays but he followed us all the way to baggage claim where he greeted us with much kindness. Our arrival was after midnight and his concern for our safety with hotel checkin and our room met our satisfaction before he left us was "beyond the call of duty". We will definitely use their services on our next trip to Fort Lauderdale! Hopefully, Zac will be our driver because we will ask for him specifically! He is an honorable man and represents the company very well. We're 100% pleased with that.

28 February 2026
GO Airport Shuttle logo

Reply from GO Airport Shuttle

Thank you, Priscilla! We're so glad your trip went well with Zak and we'll be share to pass this feedback along to him.

Rated 5 out of 5 stars

Communication was better than expected

Communication was better than expected.
Only thing I would recommend would be more details inspections of working seat belts and vehicle maintenance.

23 February 2026
GO Airport Shuttle logo

Reply from GO Airport Shuttle

Hi David, Thank you for sharing your feedback with us. We will pass thing along to the vehicle operations teams.

Rated 5 out of 5 stars

Very Professional and Helpful

They were flexible with me arriving late due to traffic and they were very helpful!! I forgot to drop off my rental key and they dealt with it for me. The driver was very professional and communicated excellently! I would definitely use this service again and recommend it to anyone looking for a transport service.

22 February 2026
GO Airport Shuttle logo

Reply from GO Airport Shuttle

Thank you, Juan. We appreciate your feedback.

Rated 5 out of 5 stars

The service was OUTSTANDING!

The service was outstanding, Sam was very friendly, helped us accommodating ALL our baggage (we are moving to the US, so imagine how many bags!!!). And not only that, he gave me a ride to the Car Rental Center where I was going to pick a car for the month, and took my family safely to our destination. It’s so good to meet truly committed professionals like Sam, that made this very best to welcome me and my family. Thank you very much for everything!

17 February 2026
GO Airport Shuttle logo

Reply from GO Airport Shuttle

Marcos, LOVE reading this review. We will share with the team and be sure this gets to Sam. Thank you for your feedback!

Rated 5 out of 5 stars

Good

Melvin, the driver was excellent!
The only complement would be that we were not told that they would have sign with our name inside the airport. We were that they would waiting for us at the ground transportation area. So we wasted time in trying to find the driver. I had to ask somebody to give a call to the driver.

7 February 2026
GO Airport Shuttle logo

Reply from GO Airport Shuttle

Hi Roger, glad to hear Melvin was excellent, and thank you for the feedback on communication.

Rated 3 out of 5 stars

always say the maximum lugagge

you listed a service for 10 passenger and 10 luggage and we were 5 passenger with 7 big luggage plus carry on
and they made me a big trouble for having that luggage

11 February 2026
GO Airport Shuttle logo

Reply from GO Airport Shuttle

Thank you for the feedback, Daniel. We will share this with the team and publish clearer guidelines for luggage capacity.

Rated 5 out of 5 stars

Excellent Service

Driver was on time and very helpful. We arrived at our destination in plenty of time. The vehicle was clean and comfortable. Would highly recommend the service and will use again on future visits.

10 February 2026
GO Airport Shuttle logo

Reply from GO Airport Shuttle

Hi Joseph, that's wonderful to hear! Glad everything was on time and went well. We do hope you choose to go with us again.

Rated 5 out of 5 stars

Timely

Timely, great driver, flexibility, loved having driver name and number, great tracking of flights

8 February 2026
GO Airport Shuttle logo

Reply from GO Airport Shuttle

Thanks Denis! We appreciate the feedback!

Rated 5 out of 5 stars

The transport went very well

The transport went very well. The driver was polite and helpful with our luggage. Highly recommended

31 January 2026
GO Airport Shuttle logo

Reply from GO Airport Shuttle

Hi Pierre. Thank you for sharing your feedback. We're glad all went well and we hope you choose to go with us again.

Rated 5 out of 5 stars

Excellent Service

All three drivers we had were on time/early, extremely courteous, the cars were spotless and very comfortable. Would recommend highly!

8 February 2026
GO Airport Shuttle logo

Reply from GO Airport Shuttle

Thanks Kathryn! We hope you choose to go with us again!

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look