Zeal Reviews 

445
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Evaluating 48 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their expertise, helpfulness, and professional approach, making interactions pleasant and productive. The service provided is frequently described as exemplary, efficient, and reliable, often leading to significant tax savings for users. People appreciate the clear explanations and prompt responses to their questions, ensuring a smooth and stress-free process from start to finish. Many consumers highlight the company's proactive approach and professionalism in all dealings. Reviewers consistently note that the team delivers on promises, providing valuable advice and guidance. The overall experience is often described as easy to navigate, with a strong focus on customer satisfaction and achieving positive outcomes.

What people talk about most

Staff

People report positive experiences with staff, consistently describing them as professional, clear, and... See more

Service

Clients share positive opinions on service, consistently describing it as professional, efficient, and... See more

Customer service

Customers had positive experiences with customer service, highlighting the team's professionalism and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Process was very quick and easy. Comms were via email and telephone, in an easy to understand language, no financial jargon and the process was explained fully. No hesitation in using these guys aga... See more

Rated 5 out of 5 stars

We have used Zeal for Capital Allowances for 5 of our properties, and I cannot recommend Matt and the team more highly. From start to finish the service has been exemplary, and questions etc have alwa... See more

Rated 5 out of 5 stars

Nothing was too much trouble, everyone was incredibly helpful and every question we had was answered promptly. We wouldn't hesitate recommending Zeal. Thank you very much for such a first class servic... See more

Rated 5 out of 5 stars

Painless and ultimately profitable process from our side, even with our own delays in being able to obtain some necessary information. We'd certainly use Zeal again if needed. Thanks.

Company replied


Company details

  1. #1 of 2 best companies in Tax Department
  2. #40 of 106 best companies in Alternative Financial Services
  3. #17 of 37 best companies in Tax advisor

Written by the company

Wave goodbye to conventional tax advisors. Say hello to Zeal. Zeal are Chartered Tax Advisors who help business owners claim a specialist tax relief on the embedded fixtures found in and under their commercial properties. Items like electrical and heating systems, pipework, flooring, kitchens, bathrooms and more. On average we help owners save around £35,000 in tax - many even receive a cash tax rebate for tax they didn't know they had overpaid. Zeal work on a paid-by-results basis so there are no fixed or upfront fees. As members of the Chartered Institute of Taxation, our team have many years of experience in capital allowances and our process is fully compliant with HMRC guidelines. We have claimed back millions of pounds in tax for business property owners and are proud of our 100% success rate on HMRC submitted claims. We offer an excellent aftercare service and are here as long as you need us to give you support in applying your savings to future tax payments. For more visit www.gozeal.co.uk


Contact info

4.8

Excellent

TrustScore 5 out of 5

445 reviews

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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 24 hours

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4.8

All reviews

(445)

48 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Zeal are very knowledgeable and the…

Zeal are very knowledgeable and the whole process went smoothly, saving me a lot of tax this year and in years to come. They are proactive and processed everything quickly.

9 March 2023
Unprompted review
Zeal logo

Reply from Zeal

We're pleased to be able to help! Thanks so much for the review.

Rated 5 out of 5 stars

Very straightforward claim procedure…

Very straightforward claim procedure that went completely smoothly without a hitch. Chris and other staff were always easy to contact by phone if needed too.

23 February 2023
Zeal logo

Reply from Zeal

Great review. We will be sure to pass your comments on to Chris and his team.

Rated 5 out of 5 stars

It was such a simple process

It was such a simple process, Zeal took care of everything, stress and hassle free with a great outcome!

23 February 2023
Zeal logo

Reply from Zeal

Lovely comment! Thanks for leaving us a review.

Rated 5 out of 5 stars

Very helpful team

Very helpful team. Clear guidance and explanations given in response to our queries, with timely responses.

13 February 2023
Zeal logo

Reply from Zeal

Thank you for the great review.

Rated 5 out of 5 stars

Very straightforward process

Very straightforward process, zeal tax have saved me a lot of tax over the next few years. Thomas Pullen was very helpful and easy to get hold of

22 February 2023
Zeal logo

Reply from Zeal

Thanks for your review. We will be sure to pass on your comments to Thomas, who Im sure will be thrilled!

Rated 5 out of 5 stars

We were very happy with the outcome and…

We were very happy with the outcome and Thomas Pullen was very helpful making the process simple from start to finish.

22 February 2023
Zeal logo

Reply from Zeal

Thanks for your review. We will be sure to pass on your comments to Thomas, who Im sure will be thrilled!

Rated 5 out of 5 stars

Stress free tax affairs

Thanks to Zeal, I received a considerable tax rebate, which I would not even have known about, let alone claim for. A real pleasure to work with and I highly recommend this company. Head of sales Chris Morgan is knowledgeable, patient and very efficient. You just feel looked after and in good hands. They really took the stress out of my tax affairs. Thank you!

21 February 2023
Unprompted review
Zeal logo

Reply from Zeal

Thank you so much for such a wonderful review Louise, we really appreciate it :)

Rated 5 out of 5 stars

To be honest I was a little sceptical…

To be honest I was a little sceptical at first but the process was very straightforward and remarkably quick with the end result being a significant reduction in my tax bill. All in all I couldn't fault the service provided by the Zeal team.

17 February 2023
Zeal logo

Reply from Zeal

Wonderful to hear we could help you save and that you're happy with how our team handled everything for you. Thank you for the 5* review Alan! :)

Rated 5 out of 5 stars

I was very satisfied with the service provided by Zeal Tax

I was very satisfied with the service offered by Zeal Tax with respect to my claim for capital allowances, which resulted in appreciable tax savings. I could not have negotiated the complexities of capital allowances without their expertise. The Head of Sales, Chris Morgan, responded promptly, via e-mail and phone call, to my questions, which allowed me to gain a basic understanding of capital allowances.

16 February 2023
Zeal logo

Reply from Zeal

Thank you for sharing your experience of working with us, great to hear you are happy with the service provided by Chris and the team at Zeal :)

Rated 5 out of 5 stars

Advantage Accountancy & Advisory Review

Advantage Accountancy & Advisory have worked with Zeal for a number of years. Zeal are experts in their field and provide our clients with a first-class service. I can highly recommend the team at Zeal who are clearly extremely knowledgeable in their field.

15 February 2023
Unprompted review
Zeal logo

Reply from Zeal

Thank you for the review Steve!

Rated 5 out of 5 stars

5Star service highly recommend

The experience with Zeal was very smooth and professional. I am delighted with there services and of course delighted with tax savings

8 February 2023
Zeal logo

Reply from Zeal

Thrilled you were happy with the overall process and the result, thank you for leaving a review Jayney :)

Rated 5 out of 5 stars

Great service

Great service , clear and professional to deal with throughout the process

9 February 2023
Zeal logo

Reply from Zeal

Thank you for the 5* review Cheryl :)

Rated 5 out of 5 stars

Zeal worked quickly and professionally

Zeal worked quickly and professionally, always on hand to explain each stage of the process and always happy to chat over any extra queries.

9 February 2023
Zeal logo

Reply from Zeal

Thank you for the review Liz, so glad we could help and that you were happy with how our team handled your case :)

Rated 5 out of 5 stars

Found the communication was excellent

Found the communication was excellent, all my questions were answered promptly and with patience and understanding. The whole process was extremely simple and I will save about 4K in tax which was a real bonus that I wouldn't have known anything about. Would highly recommend.

28 January 2023
Zeal logo

Reply from Zeal

Great to hear you had such a good outcome and experience! Thank you for the 5* review :)

Rated 5 out of 5 stars

HIGHLY RECOMMEND ZEAL!

From the initial phone call with agent Thomas Pullen, we felt that everything was explained to us in an easy simple way, there was no pressure on us at all, we did not have to spend much time finding the relevant information required to achieve a refund on our Capital Allowances Claim- Zeal handled every detail on our behalf. They were highly efficient in responding to e-mails and providing us with updates at every stage - we did not need to do anything! They saved us over £35,000 which we would never have known about - big thanks to Thomas and his colleagues for achieving this! DEFINITELY recommend Zeal!

30 January 2023
Zeal logo

Reply from Zeal

Thank you for such a great 5* review Iain, I will be sure to pass your praise on to Thomas. We're thrilled you were happy with the service and results achieved on your behalf :)

Rated 1 out of 5 stars

So disappointed with the outcome of…

So disappointed with the outcome of this , in the beginning we was told of massive tax savings, that we’d get a rebate on the previous years tax , and as stated in the engagement letter zeal is suppose to prep and submit the reports to hmrc , there was bad communication between us, the valuation report that was made was wrong even down to the house plan , the numbers with in that report was ridiculously wrong , my accountant was being left to submit the information to hmrc which is what zeal should of been doing , I ended up paying the termination fee just to end the agreement between us and zeal as I’d lost all my confidence with zeal

12 January 2023
Unprompted review
Zeal logo

Reply from Zeal

Hi Sarah,

We are sorry to hear you were not satisfied with your experience with Zeal.

I can confirm that the tax savings identified, which amounted to several thousand pounds, were in line with the initial estimation provided in your proposal. As per the discussion you had with our team last week, we would have prepared and submitted the claim on your behalf and provided guidance to your accountant on how to draw down on the remaining allowances year after year until your pool of tax savings was fully depleted.

Our team also requested that any potential errors in the draft report were sent to us in writing for them to be amended, if necessary. We would be happy to refund the termination fee and finalise the report on your behalf. If you would like to take advantage of the tax savings identified or discuss this further, please email hello@gozeal.co.uk.

Kind regards,
Zeal Tax

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