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Rated 5 out of 5 stars

Soy software developer y mi pedido era una batería original para mi notebook que no consigo en mi pais. El viajero fue muy correcto, claro y amable. El servicio me solucionó la situación. Estoy muy co... See more

Rated 5 out of 5 stars

Awesome service, used it many times and never got disappointed. Even when things went wrong (ironically on my first order), Grabr refunded me the whole transaction amount. And you can split payment in... See more

Company replied

Rated 5 out of 5 stars

It's services works pretty well, an It's a helping hand to avoid paying exorbitant international shipping taxes, especially in countries like Brazil, where you are pay more then the double on most... See more

Rated 1 out of 5 stars

I signed up to buy a special birthday gift that wasn’t available in my country. Unfortunately, the traveler delivered the item 15 days later than promised, and I received no compensation from either h... See more

Company details

  1. Online marketplace

Written by the company

Connecting the world through travel. Shop hard-to-reach items and a traveler headed your way will deliver it. #MyGrabrStory


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

2k reviews

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Replied to 100% of negative reviews

Typically replies within 1 week

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Rated 5 out of 5 stars

Fast and comfortable service

I made an order on the 11th of July from the US to Europe, in a few hours I received an offer for delivery from one of the travellers. Paid for it and in two weeks, as agreed, I received my order. Only after receiving it I confirmed that it was in fact delivered and the money got transferred to the traveller. Already used this platform a few times and I can’t be happier with it!

27 July 2023
Unprompted review
Rated 5 out of 5 stars

Great service!

I am using grabr for more than 5 years now and all my experiences are good, and I see the company growing along the time, and trying to offer a better service day after day.

24 July 2023
Unprompted review
Rated 5 out of 5 stars

It's easy, safe and helpful.

It's services works pretty well, an It's a helping hand to avoid paying exorbitant international shipping taxes, especially in countries like Brazil, where you are pay more then the double on most products.

The app interface could be better on the matter of the chat.

You have the possibility to choose where to meet with the deliveryman, so aways choose somewhere that you feel safe to be, and aways with a lot of people.

6 July 2023
Unprompted review
Rated 5 out of 5 stars

Best prices and dates to receive my products

The advantage of buying a product from abroad is to find better prices. My experiences with Grabr has been wonderful. I feel safe and confident when I receive my products. I have never been disappointed and whenever I need to I will use the platform again. I recommend it to everyone!

1 July 2023
Unprompted review
Rated 4 out of 5 stars

Amazing shopping experience

Amazing shopping experience, support is very helpful, and shipping prices are excellent.

I only wish that there weer more travelers from the USA to my country.

27 June 2023
Unprompted review
Rated 4 out of 5 stars

It's very easy to use

It's very easy to use
I woud like Grabr to remind travellers to update the status of purchases so that I don't have to ask them

16 May 2023
Unprompted review
Rated 1 out of 5 stars

Customer support is NONEXISTENT

They blocked my account for no reason and with no explanation. I paid for the order and it was already delivered to my city, but I can't receive it because the option to confirm delivery is disabled.
Customer support is THE WORST. Their WhatsApp bot always says that a live rep is unavailable. I left 2 tickets already. The first one a week ago. Still no response!
They just charged my card, and now I don't have the product nor the money I paid for it. Never using this bogus service again!

25 May 2023
Unprompted review
Grabr logo

Reply from Grabr

Hey Dmitry, we are sorry to know this happened. We received a higher than expected number of requests, and this delayed our response times, we hired and trained new associates to help mitigate this!

We're glad to see this was sorted out, and deeply apologize for the inconvenience! Do not hesitate to reach back to our support if we can assist you further.

Rated 3 out of 5 stars

The traveler never gives me the invoice

The traveler never gives me the invoice for the purchase. He told me that he would give me the invoice every time I asked (more than 4 times) but when we met He didn't have it.

25 May 2023
Unprompted review
Grabr logo

Reply from Grabr

Sorry to know this! Please contact our support team if help is still needed!

Rated 4 out of 5 stars

The app doesn't work

The app doesn't work. I don't recieve any notifications about messages comming. Only emails.

9 May 2023
Unprompted review
Grabr logo

Reply from Grabr

Hey Fernando, thanks for bringing this up! It's in our roadmap to enhance the messenger feature, hopefully we will release it in the next year.

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