Gradwell Reviews 460

I've used Gradwell for many years now and Cassandra was warm, super helpful, calm and patient in establishing the problem with Microsoft when trying to access my original setup password to move my data over to a new computer. Instant, direct service in the UK. Excellent service.

I got a five star service from the port team. Emails and phone calls were answered promptly. Without the usual calls to customer support in another country. This is how support should be done, direct person to person, no bots, no another countries. Highly recommended.

We are new customers however have really noticed the extra mile the company goes to provide a personal touch with support. Ronan in the team has been especially fantastic.

Going from a 10+ year old phone system with a previous supplier, and upgrading to the 3CX system through Gradwell was the smoothest project we have ever dealt with.
When we first enquired about upgrading our phone system we reviewed the quotes from our previous supplier, another competitor and Gradwell, and Gradwell came up trumps for not only their price, but also their customer service. Can not thank Michael more than enough for being able to build us such a good deal that we couldn't turn down.
Every person that i have spoke to at Gradwell are very friendly, really down to earth and easy to talk to.
Sean planned the whole project out with us and everything was all laid out in front of us to see every step that the project would take. There was a great choice of hardware when it came down to phones and headsets and the delivery of the devices was exactly when they told us they would arrive.
Dave knows this 3CX system inside and out, he built the whole system precisely to our specification and i can't thank him enough for all the advice he gave us with it.
I hope the relationship that we have built with Gradwell continues for many years to come.

I've used Gradwell.com for nearly ten years and I recommend them highly. Their sales and support teams are first class and the service is reliable and cost effective. I use their VoIP service to run a holiday let so having a local number is really useful for supporting customers and attracting business.

Very good service

We have been with Gradwell for several years and have absolutely no complaints. The prices have hardly changed over the years and the customer service is excellent! Any problems(and there have hardly been any) we just call.

Just had an excellent and professional experience in my switch of an existing contract to a new Wave contract. A huge shout out to the transition team and in particular to Tawanda Rupere in sales who spent time to understand my business needs and offered me options. I have not seen this level of customer care and attention to needs in a long time. Thanks again.

Oliver

Very many thanks for everything you've done this afternoon installing our new router.

Your whole presence and manner are a credit to you. You stay calm and assured under pressure which is much appreciated.

You are a credit to both yourself and your company.

Having questioned why we had been charged £9.99 a month for dark web searches, I questioned when I had agreed to this service. They could not provide me with the email they’d sent me and after threats of legal action they agreed to refund me. There is no legal basis for taking these payments, they need your express consent before signing you up to a service after a free trial. Shame on you Gradwell!

Sheena was great from start to finish helped me by going above and beyond to help me. Really giving me a good experience. Thank you Sheena

Thanks for the support, Sheena. You are a Star, fixed the issue within a few minutes.

When you need them .... they're just a phone call away. No queues and you talk to a real person.

Spoke to some fella called Ronan, Brilliant lad!

A great response from the team and they sorted out the problem we had, thanks for your help and support
AL

I recently contacted the customer service team for help with an invoice query.
They were very helpful and courteous and resolved the issue quickly and efficiently.

Excellent Service, very helpful

Every time I call Gradwell I get amazing customer service. Highly recommend.

Gradwells a brilliant company - Highly recommend.

Highly recommended company for all your business communication requirements. Genuine and honest people along with plenty experience