Gradwell Reviews 460

Great team of people, always helpful - saved us a fortune on our Gamma Horizon system by switching to 3CX, heaps more features too! I've already recommended to other local businesses and wouldn't hesitate to continue. Shout out to Nathan and Carl in particular, but the porting, support and billing are all super helpful too. Nothing too much trouble!

Very Good service provided by Helen Akers. Purchased 3CX system and 5 x Yealink phones. Long standing Gradwell customer

Awful company, avoid like the plague alot better competitors for MS teams direct routing who can deliver basic service.

Make excuses 'Microsoft changes stuff', having to fix their own support issues at 11pm at night, product not fit for purpose

Real sharp service from Gradwell on an ongoing basis from Grace recently and Helen Akers always.

Highly recommended.

Thank you to Helen and Connor for providing us with a very smooth transition over to Gradwell and their fast response in setting up an international calling bundle. I'd certainly recommend working with Gradwell.

Phoned with an internet / no service issue. The agent looked into it straight away, while on the phone to me. He then demonstrated on team viewer how he would resolve the issue and did it there and then. Fast and efficient service. Have been using Gradwell for a while now and, we always find them to be helpful and understanding.

Customer Service Agent ( Kelly) understood what was required and very quickly did the requested divert for me .
Excellent service

Grace was very friendly and clear about what she was doing for me. She fixed my issue instantly. Very impressed.

Our company has been using Gradwell for sometime now but I recently joined and took over from my predecessor. At first I didn't know how to use but then it was pretty much fast and easy to learn and use.

So far so good, support is really quick as well.

I would like if they had their own app for desktops.

Phone answered promptly and problem resolved quickly.

I have been using Gradwell since 2010 and they provide first class customer service and support with a seamless and outstanding range of products and service offering.

I have been a customer of Gradwell since 2013, and in all that time I have never experienced an issue that wasn't addressed by billing or technical/customer support in an expedited and professional manner. The staff at Gradwell are extremely polite, and genuinely want to help you. Overall, I rate Gradwell a 10 for providing excellent service and an equally great customer experience.

If you're looking for reliable telecommunication services, and dependable technical/customer support, Gradwell is absolutely the right choice. You will not be disappointed.

Gradwell is a very professional company, reliable, always on the ball if anything goes wrong. Very helpful, engaging honestly and truly to resolve issues. Very happy with them and consider them very reliable partners for business. This is based on the experience of couple of years of providing service.

I have been with Gradwell since 1st April 2011 over ten years and thought it about time to write a review as I am on here today, Great Service and easy to use.

The service control panel stayed very basic for several years but recently has had upgrades and is now a great GUI.

Just to say thank you for such a great service and looks like I will be here another 10 years god willing :)

Out of the four suppliers we contacted, Gradwell stood out far above the rest in terms of contact/response times, personability and keeping things simple (I'm not an expert!).

Gradwell took time to understand our business to ensure they were offering the right product and have also been very patient with our questions.

No hesitancy in recommending them and we're looking forward to introducing our new telephony solution to our staff teams!

I’ve used Gradwell for over 8 years now and always had excellent service, Very reliable and knowledgeable. I have a telephone system that should cost 10 times the amount of money I actually pay them. Hopefully they don’t read this review.

Excellent service and support, highly recommend!

Helen is absolutely amazing as our liaison within Gradwell, her response time is fantastic and she will always work hard to find a resolution to most things I ask her, she has been a pleasure to work with and look forward to continuing next year.

We have been with Gradwell past few years and have nothing adverse to say. Their technical team is always on board to resolve issue though some issues do take time and effort whereas some gets resolved with persistant and pro active approach. Great Service by staff !

We are relatively new users. So far the support from the technical team has been really good. Pleasure to deal with them.