Graf employees were extremely helpful from the first phone call I made to installation and commissioning. They were always on hand to answer any queries I had during the whole process, special thanks... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
We purchased a water butt for the garden, delivery was quick and it looks great in the garden. We have now decided, that we want another, but prices have gone up massively. In fact another £97. That's... See more
Company replied
A first class service and product. We have installed one of 3 tanks and the service from Graf was outstanding. The commissioning appointment and paperwork was easy to make and do. The engineer tur... See more
Company replied
Thanks Graf, for helping me through the difficult process of choosing and installing a new Sewage Treatment Plant. Neville and Hadley were very helpful throughout the process. I would happily recommen... See more
Company details
Written by the company
Graf UK is the UK's fastest growing supplier of sustainable water management systems. We first started out as a specialist supplier of rainwater harvesting systems. Over the years as our knowledge and experience has grown, we have grown our product range which now includes stormwater attenuation & soakaway tanks, sewage treatment plants, septic tanks & cesspools, water butts and composters. We offer the full package of design, supply, installation, commissioning & maintenance to all of our customers whether that's for one-off private builds, to multiple-plot developments for housing associations, to commercial industrial units. In addition to our office in Banbury, Oxfordshire we have branches in Glasgow, Scotland and Galway.
Contact info
Regen House, OX16 1RH, Banbury, United Kingdom
- 01608 661500
- info@grafuk.co.uk
- grafuk.co.uk
Replied to 100% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Replacement part
The water butt arrived promptly but the top tray was damaged we emailed about the problem and received a new tray within 3 days. Very good service
Good quality
The raised beds were delivered promptly and well-packaged. They are well-engineered so very easy to assemble. I had a slight problem clipping them together to make them double height but second pair of hands solved that problem.
Great service and a quality item
Great service and a quality item. The planter water butts looks great. Delivery very convenient
A pleasure to deal with
As always, a pleasure to deal with from enquiry to completion. Excellent technical support, literature, products and people!
Graf best on the market
This is the second recovery system we’ve had from Graf
The first system is stop on
It’s our only water supply and yes we filter it including uv and testing
Excellent pressure from the pump to run shower and air source heating
Use Graf you won’t be disappointed
Extremely quick delivery
Extremely quick delivery. Composter very easy to put together, less than 10 minutes.
The woody wall tank 350L water butt
The woody wall tank 350L water butt
Unfortunately, my woody wall tank fell off its pallet before it reached my property, so I'm waiting for it to be installed, to make sure that there are no leaks.
I chose this item because it looked like its pale colouring would blend in nicely with my colour scheme.
However, when it arrived, it was not the colour as shown but instead it was more orange in tone, so this was disappointing for me.
The other problem is that you must make sure that you buy the correct diverter to go with this, as the tank does not have a lid and therefore you cannot access the inside of the tank. So in addition to the high price of the tank, I then had to purchase another diverter plus a hose pipe kit (to enable me to see how much water there is in the tank, as without a lid, you have no idea of its contents) So this added another £97 (I chose the more expensive diverter, with a filter, as without a lid, again, difficult to see what's in there, so I was thinking that prevention is better). Please note that it does say that you should not leave water in this butt over winter, due to the possibility of freezing and therefore possibly splitting the tank.
Really good and informative CPD session
After a slightly company based start…
After a slightly company based start off the actual content was helpful.
Although the butts arrived with a tap…
Although the butts arrived with a tap missing, the problem was resolved rapidly without question
Top company to deal with
Many thanks
Exceptional
From the research stage to delivery of the high quality product, the team at Graf have provided thorough knowledge and exceptional service.
Sturdy well made bin
Fast delivery. Well packed large compost bin. Helpful video about how to construct. I managed to do it on my own. It was easy apart from removing the green plastic braces that held the parts together in transit and had to removed to separate the parts. It’s a sturdy well made bin with a large capacity. I like the two flaps as the lid which makes adding stuff easier.
Great product fitted easily can't say…
Great product fitted easily can't say how well it works as it hasn't rained since we installed it !
Both my purchases from this company…
Both my purchases from this company have arrived on time and are as advertised. Easy to put together with no tools required and look good.
A very good efficient service
Product (water butt) is good
Product (water butt) is good, but needed to upgrade the tap as the one supplied was very basic. Would have expected something better with a 650 liter butt. Ordering a replacement needed a phone call as the thread size was not specified in the product literature. Also very spammy - so many "please review" emails, would have got another star otherwise.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.






