Graf UK Ltd Reviews 1,211

TrustScore 4.5 out of 5

4.6

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See what reviewers are saying

Rated 5 out of 5 stars

Graf employees were extremely helpful from the first phone call I made to installation and commissioning. They were always on hand to answer any queries I had during the whole process, special thanks... See more

Rated 5 out of 5 stars

A first class service and product. We have installed one of 3 tanks and the service from Graf was outstanding. The commissioning appointment and paperwork was easy to make and do. The engineer tur... See more

Company replied

Rated 5 out of 5 stars

We purchased a water butt for the garden, delivery was quick and it looks great in the garden. We have now decided, that we want another, but prices have gone up massively. In fact another £97. That's... See more

Company replied

Rated 5 out of 5 stars

Despatched promptly. Website easy, courier texted to arrange delivery and delivered when they said they would. One butt wrapped in cardboard with minimal plastic- one more Ricky shape wrapped in bale... See more

Company details

  1. Manufacturer

Written by the company

Graf UK is the UK's fastest growing supplier of sustainable water management systems. We first started out as a specialist supplier of rainwater harvesting systems. Over the years as our knowledge and experience has grown, we have grown our product range which now includes stormwater attenuation & soakaway tanks, sewage treatment plants, septic tanks & cesspools, water butts and composters. We offer the full package of design, supply, installation, commissioning & maintenance to all of our customers whether that's for one-off private builds, to multiple-plot developments for housing associations, to commercial industrial units. In addition to our office in Banbury, Oxfordshire we have branches in Glasgow, Scotland and Galway.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

1k reviews

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Replied to 100% of negative reviews

Typically replies within 1 week

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Rated 5 out of 5 stars

Graf-tastic

We have had the pleasure of collaborating with Graf for several years, and their service has consistently impressed us with its high level of professionalism.

Graf's customer support stands out for its reliability and speed. Debra Butler, our primary contact at their UK office, has been a joy to work with due to her professionalism and friendly demeanour.

We eagerly anticipate our ongoing partnership with Graf on future projects.

20 October 2023
Unprompted review
Rated 5 out of 5 stars

Knowledgeable tem

Neville always spends time to answer my questions. The team at Graf are efficient, welcoming and knowledgeable.

12 October 2023
Unprompted review
Rated 5 out of 5 stars

Graf UK

We have worked with Graf for a number of years and found their service extremely professional. Debra Butler is our main contact in their UK office and it is a pleasure to work with her. From the initial quotation to the project handover documentation, Debra delivers within the agreed timescales, with a professional and friendly approach. We look forward to working with Debra and the Graf team on future projects.

19 October 2023
Unprompted review
Rated 5 out of 5 stars

Excellent service

Bought a compost bin from Garantia, very happy with the product. Had a minor problem and sought advice from the company. Reply within hours, problem solved in a day. Exemplary, faultless service

16 October 2023
Unprompted review
Rated 5 out of 5 stars

Amazing customer service which can not be beaten!

I have been working with Graf UK for some time now over numerous projects. I have mainly spoken with Debs, who always provides amazing service. Always friendly on the phone and nothing is too much trouble for her. I completely trust the process when I am speaking with Debs (and her other colleagues too!). I can not speak highly enough of them! From start to finish they provide a very friendly and professional service. Their knowledge has proved invaluable when offering a product and installation service to the end user. The communication and technical guidance Graf provides sets them apart from others in the industry. A great company that I will continue to use.
5* in all areas

19 October 2023
Unprompted review
Rated 1 out of 5 stars

When I purchased my large water butt…

When I purchased my large water butt and connected to the rain water down pipe it didn't collect water.
You imagine after spending £s for it not to work how frustrated i was.
After contacting the company and talking to them they sent me a replacement diverter. Once I replaced the old item everything worked well. Now thats what I call service, well done

27 September 2023
Unprompted review
Rated 5 out of 5 stars

Great people to deal with

Great people to deal with - friendly, knowledgeable and go above and beyond. Product range is one of the best on the market and with good innovation across the range.

16 October 2023
Unprompted review
Rated 5 out of 5 stars

Great Service

Really positive reaction to my request - needed a replacement lid for my water butt (which is pretty old) and this was supplied very quickly and at no cost - what more could I have asked for. In this day and age above nd beyond.

15 August 2023
Unprompted review

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