No sign or order. No update on site. No response to any emails sent. Have to now raise a claim with credit card company to try and get my money back. Useless. Advise others not to use.
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Found a beautiful pop of scarlet witch and was devastated when i found out it was a target store US exclusive pop. a little bit of research online and i found Grail Mail - had it available, in stock,... See more
Very impressed for a first purchase. Great communication through out the process, very very well packaged and items in new condition. Value for money was good, it was a mystery box and we all know the... See more
I recently placed a first time order with this company and all I can say is it will not be my last based on my experience. Once I’d placed my order I was kept informed on its progress in fact it arriv... See more
3.8
Great
130 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Great and save shipment
Great and save shipment for my last ordered Saiyan God Goku. Good job, would buy again! :)
2 August 2020
Unprompted review
I recently placed a first time order…
I recently placed a first time order with this company and all I can say is it will not be my last based on my experience. Once I’d placed my order I was kept informed on its progress in fact it arrived the very next day in perfect condition and the packaging is the best I’ve seen it took me some time to get into it. I wish all companies that sell Funko Pops pack this way. So I would highly recommend to fellow funko collectors.
21 July 2020
Unprompted review
Best packaging I've ever seen
Best packaging I've ever seen. Pop was immaculate.
17 July 2020
Unprompted review
amazing delivery
amazing delivery, quick and well packaged. great price too
11 July 2020
Unprompted review
Amazingly packaged completely bomb…
Amazingly packaged completely bomb proof. 100% would recommend
11 July 2020
Unprompted review
Can't go wrong with Grail Mail
I use Grail Mail for many hard to find pops. Their packaging is second to non. Each time I have recived a pop it has been in a protector and wrapped with loads of bubble wrap. The pops are always mint condition and quickly dispatched. I couldn't recommend them more, especially for in box collector.
10 July 2020
Unprompted review
Best funko shop
I bought a mystery box and POP! Figures.
They packed my pop! Very safety.
They are helpful and kind!
I recommend them!
7 July 2020
Unprompted review
great company
Ordered a mystery box was very pleased with how the pop was packed. the time it took to dispatch and arrive was very quick. Would order from here again without a second thought.
7 July 2020
Unprompted review
5 stars
Great packing enough bubble wrap for me to build my own house with
7 July 2020
Unprompted review
Fantastic company
Fantastic company. Exelent customer service and top quality products. Highly recommend this company
7 July 2020
Unprompted review
I was very impressed with not just the…
I was very impressed with not just the speed of delivery but also the packaging. It was the best packaging I’ve ever seen. My pop was fully wrapped in loads of bubble wrap. Bombproof. Will definately buy from here again
6 July 2020
Unprompted review
Great service
Great service - good communication, quick delivery in good packaging and the item was exactly as described. I'd happily buy again from Grail Mail.
3 July 2020
Unprompted review
Excellent service highly recommended…
Excellent service highly recommended will buy from again for sure : )
17 June 2020
Unprompted review
Great service and communication
Great service and communication. Well packaged
16 June 2020
Unprompted review
Although my mystery box was…
Although my mystery box was disappointing in terms of value (that’s the risk you take not the company’s fault) it arrived quickly and very well packaged and including pop protectors. Would use again for standard orders
10 June 2020
Unprompted review
Bought 2 mystery boxes £79.98
Bought 2 mystery boxes £79.98, but value of prizes only added up to £53 so quite a bit of a loss
9 June 2020
Unprompted review
Reply from Grailmail
Hi Patrick, we appreciate the time you took to write a review. We are sorry you were not happy with your items. We feel it’s a bit unfair that you have marked us based on the prize you won. The vast majority who enter a mystery box will lose because the high end items are so expensive. We give you all of the information about what’s available and you make the decision whether to buy. We delivered what was advertised. Unfortunately luck wasn’t shining on you this time but we don’t feel it’s really fair to give us only 3 stars because of this.
Mystery Box 😊
Really happy with my mystery box, will definitely be having the next one 😊
9 June 2020
Unprompted review
Pulled an amazing pop from grail…
Pulled an amazing pop from grail mail,will be bak again
9 June 2020
Unprompted review
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.