Grail Watch Club Reviews 

889
TrustScore 5 out of 5

4.9

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Considering 211 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the exceptionally helpful and professional staff, noting that team members are friendly, accommodating, and go out of their way during prize handovers. Consumers also appreciate the transparent competitions, the wonderful selection of luxury timepieces, and the very easy-to-navigate website. Though some participants appreciated having flexible choices such as cash alternatives or remote arrangements when managing their prizes, the general sentiment stayed remarkably high. People consistently emphasized the smooth, seamless transaction process and the low odds that make participating enjoyable and trustworthy. Reviewers repeatedly expressed eagerness to continue entering future events.

What people talk about most

User experience

Consumers find user experience to be exceptionally positive, praising the platform for its seamless... See more

Competition

Clients share positive opinions on competition, highlighting the straightforward and simple entry process... See more

Product

Reviewers mention positive feedback about product, consistently praising the great selection of high quality... See more

Staff

Users describe positive interactions with staff, highlighting that team members are consistently helpful,... See more

Website

People report positive experiences with website, describing it as a slick operation with a nice layout.... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I was lucky enough to win a Rolex Daytona with just one ticket! As someone who had never owned a luxury watch of this value before, I had lots of questions about operation, insurance, storage etc. Ja... See more

Company replied

Rated 5 out of 5 stars

I'm a big fan of Grail Watch Club and what James has created, for me they are the gold standard of modern watch competitions. A very transparent and fair competition and run by good guys. Always a go... See more

Company replied

Rated 5 out of 5 stars

Fantastic service from start to finish I entered 1 of Grail watches competitions and was very lucky to win a brand new Rolex date just. James called right away and keeped me informed regarding each st... See more

Company replied

Rated 5 out of 5 stars

Having been lucky enough to win a dream watch thanks to Grail Watch Club, I cannot fault their professionalism in making an experience that is, for most people, once in a lifetime, very special and m... See more

Company replied


Company details

  1. #19 of 163 best companies in Gaming services
  2. #4 of 46 best companies in Gambling Service
  3. #24 of 131 best companies in Watch shop

Written by the company

Grail Watch Club has been handing luxury watches to lucky winners since April 2021. Founded by James Whitaker, a watch dealer and Tom “TGE” Exton, a well known face in the online car and watch space and prolific collector of both. The aim was simple; offer everyone an affordable chance at owning a dream luxury watch whilst doing our bit to support a good cause. We limit the number of entries for each competition and always aim to combine affordable ticket prices with the best odds possible. We make regular charitable donations from our profits; please see our Charities page for details on which good causes your ticket purchase will help support.


Contact info

4.9

Excellent

TrustScore 5 out of 5

889 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.9

All reviews

(889)

192 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Brilliant

Brilliant, would highly recommend everything is straightforward and transparent trustworthy and easy to navigate

19 November 2025
Grail Watch Club logo

Reply from Grail Watch Club

Hi Liam, thanks so much for such a nice review - massively appreciated. Good luck! 💙

Rated 5 out of 5 stars

First time on your website

First time on your website, came recommended by a friend so thought I’d give it a go and enter a competition

7 January 2026
Grail Watch Club logo

Reply from Grail Watch Club

Thanks Craig - Best of luck! 🤞🏻

Rated 5 out of 5 stars

Santa came early

I was wondering who on earth was calling me at 9:45 at night and almost didn’t answer, but I’m so glad I did! It was James from Grail Watch Club telling me I’d won a Snoopy — I genuinely couldn’t believe it and started screaming that I’d won. My wife came running downstairs asking what was going on as our child was sleeping!

A couple of days later I met James to collect the watch and we even went for a drink. James is an absolute class act — genuine, friendly, and a real credit to Grail Watch Club.

The whole experience was brilliant from start to finish.

I’ll definitely be playing again… who knows what’s next!

Highly recommend James and Grail Watch Club

24 December 2025
Unprompted review
Grail Watch Club logo

Reply from Grail Watch Club

Hi Jose - HNY!! Thanks so much for this - it was a pleasure meeting you and great to see how much you love the watch. Enjoy! 💙

Rated 5 out of 5 stars

Amazing!

What an amazing company, professional, friendly and very easy to communicate with! James organised everything perfectly, cannot recommend entering the competitions enough!

3 January 2026
Grail Watch Club logo

Reply from Grail Watch Club

Thanks so much Aidan, congrats again on the Sub - wear it in good health! 🙏

Rated 5 out of 5 stars

What a great experience

What a great experience – from the quality of the watches to the transparency of the draws. James, was brilliant throughout: genuinely excited for me, proactive, and clearly keen to get the watch on my wrist as quickly as possible. Communication and customer service were first-class. Highly recommended.

24 December 2025
Unprompted review
Grail Watch Club logo

Reply from Grail Watch Club

Thanks Mathew - congrats again. Enjoy! 💙

Rated 5 out of 5 stars

Absolutely love Grail watches


Absolutely love Grail watches. I’ve been lucky enough to win twice!

Huge thanks to James and The Grail Co — fast delivery, instant responses, and an all-round brilliant experience. ⭐️⭐️⭐️⭐️⭐️

1 January 2026
Unprompted review
Grail Watch Club logo

Reply from Grail Watch Club

Cheers Jamie! Congrats again and enjoy the "Ghost"! 👻💙

Rated 5 out of 5 stars

Very good competition page

Very good competition page, always has the best watches on the market with very low odds which is perfect very easy to use website, all round great experience

31 December 2025
Unprompted review
Grail Watch Club logo

Reply from Grail Watch Club

Thanks Dan - GOOD LUCK! 💙

Rated 5 out of 5 stars

Watches

Great odds of winning watches

25 December 2025
Grail Watch Club logo

Reply from Grail Watch Club

Thanks Ed - Best of luck! 🤞🏻

Rated 5 out of 5 stars

In it to win it

Have been playing this for some time now, fingers crossed this is the one.

25 December 2025
Grail Watch Club logo

Reply from Grail Watch Club

Thanks Mathew - Best of luck! 💙

Rated 5 out of 5 stars

Xmas 2025 Win

Incredible to get win an immaculate and brand new GMT Sprite just before Xmas. James was excellent to communicate and meet with for hand over etc. Would 100% recommend to everyone

23 December 2025
Unprompted review
Grail Watch Club logo

Reply from Grail Watch Club

Thanks so much Daniel - was great to meet you and your family and I'm so glad you won the watch. Wear it in good health! James

Rated 4 out of 5 stars

James reached out to let me know I had…

James reached out to let me know I had won on Sunday night. In merely half a day, the watch was hand-delivered right to my home. I'm overjoyed with the watch and certainly intend to join in again.

23 December 2025
Unprompted review
Grail Watch Club logo

Reply from Grail Watch Club

This is not a genuine review and is the 3rd of such we have received in 2 days. We have reported this to Trust Pilot and await their response! James

Rated 4 out of 5 stars

James reached out to me on Sunday night…

James reached out to me on Sunday night to share the exciting news that I had won. Amazingly, the watch was hand-delivered to my home within just 12 hours. I am overjoyed with the watch and am eager to join in again.

22 December 2025
Unprompted review
Grail Watch Club logo

Reply from Grail Watch Club

Hi Denise, appreciate the 4 stars but we have no idea who you are. You've never entered one of our competitions, let alone won one! All the best, James

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look