Grail Watch Club Reviews 

889
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Considering 211 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the exceptionally helpful and professional staff, noting that team members are friendly, accommodating, and go out of their way during prize handovers. Consumers also appreciate the transparent competitions, the wonderful selection of luxury timepieces, and the very easy-to-navigate website. Though some participants appreciated having flexible choices such as cash alternatives or remote arrangements when managing their prizes, the general sentiment stayed remarkably high. People consistently emphasized the smooth, seamless transaction process and the low odds that make participating enjoyable and trustworthy. Reviewers repeatedly expressed eagerness to continue entering future events.

What people talk about most

User experience

Consumers find user experience to be exceptionally positive, praising the platform for its seamless... See more

Competition

Clients share positive opinions on competition, highlighting the straightforward and simple entry process... See more

Product

Reviewers mention positive feedback about product, consistently praising the great selection of high quality... See more

Staff

Users describe positive interactions with staff, highlighting that team members are consistently helpful,... See more

Website

People report positive experiences with website, describing it as a slick operation with a nice layout.... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I was lucky enough to win a Rolex Daytona with just one ticket! As someone who had never owned a luxury watch of this value before, I had lots of questions about operation, insurance, storage etc. Ja... See more

Company replied

Rated 5 out of 5 stars

I'm a big fan of Grail Watch Club and what James has created, for me they are the gold standard of modern watch competitions. A very transparent and fair competition and run by good guys. Always a go... See more

Company replied

Rated 5 out of 5 stars

Fantastic service from start to finish I entered 1 of Grail watches competitions and was very lucky to win a brand new Rolex date just. James called right away and keeped me informed regarding each st... See more

Company replied

Rated 5 out of 5 stars

Having been lucky enough to win a dream watch thanks to Grail Watch Club, I cannot fault their professionalism in making an experience that is, for most people, once in a lifetime, very special and m... See more

Company replied


Company details

  1. #19 of 163 best companies in Gaming services
  2. #4 of 46 best companies in Gambling Service
  3. #24 of 131 best companies in Watch shop

Written by the company

Grail Watch Club has been handing luxury watches to lucky winners since April 2021. Founded by James Whitaker, a watch dealer and Tom “TGE” Exton, a well known face in the online car and watch space and prolific collector of both. The aim was simple; offer everyone an affordable chance at owning a dream luxury watch whilst doing our bit to support a good cause. We limit the number of entries for each competition and always aim to combine affordable ticket prices with the best odds possible. We make regular charitable donations from our profits; please see our Charities page for details on which good causes your ticket purchase will help support.


Contact info

4.9

Excellent

TrustScore 5 out of 5

889 reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 24 hours

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4.9

All reviews

(889)

192 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Simply The Best

Definitely the Best consistency of watches Available online … Simple to use site … Have to be in it to win it :-)

19 November 2025
Grail Watch Club logo

Reply from Grail Watch Club

Thanks so much Christopher! Best of luck! 🤞🏻

Rated 5 out of 5 stars

Good company

Good company, just keeping my fingers crossed I’ll win one day.

19 November 2025
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Reply from Grail Watch Club

Thanks Jason! GOOD LUCK! 🤞🏻

Rated 5 out of 5 stars

Got lucky after a number of draws and...

Got lucky after a number of draws and won. I missed the draw, but got a call straight after, wasn't able to meet James for collection, but he sorted delivery fast. Great communication from him.

14 November 2025
Unprompted review
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Reply from Grail Watch Club

Thanks so much Steve, hope you're enjoying the "No Date"! 💙

Rated 5 out of 5 stars

Amazing

Website looks very clean and getting tickets is very simple. Probably best raffle site I have seen. After winning collection was very professional and safe. Overall very happy with Grail Watch Club.

7 November 2025
Unprompted review
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Reply from Grail Watch Club

Thanks Firat - glad you love the Datejust. Wear it in good health! 💚

Rated 5 out of 5 stars

Great competition and professional service

Amazing competition - really friendly and professional when meeting to pick up my watch. Won a yachtmaster last week and over the moon with the service of these guys. Thanks again James will 100% continue using grail watch comps going forward!! 😊

8 November 2025
Unprompted review
Grail Watch Club logo

Reply from Grail Watch Club

Thanks so much Callum - ENJOY! 💙

Rated 5 out of 5 stars

Easy to enter

Easy to enter - always exciting to think that just maybe it is my time to get lucky!

10 November 2025
Grail Watch Club logo

Reply from Grail Watch Club

Thanks Robin - Best of luck! 🤞🏻

Rated 5 out of 5 stars

Could not recommend higher…

I had the absolute pleasure of winning a stunning Omega Speedmaster from The Grail Watch Club last week, and I couldn’t be more thrilled with the entire experience. From the moment I was notified, James was exceptional—his communication was prompt, clear, and genuinely enthusiastic, which made the whole process feel incredibly personal and exciting. The watch itself arrived swiftly and was beautifully packaged, reflecting the company’s attention to detail and commitment to excellence.

James went above and beyond to ensure I felt valued not just as a winner, but as a customer. His professionalism, warmth, and responsiveness made the experience seamless and enjoyable from start to finish. It’s rare to find a company that combines luxury with such heartfelt service, and I’m truly grateful to The Grail Watch Club—and especially James—for making this moment so memorable. Highly recommended.!

24 October 2025
Unprompted review
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Reply from Grail Watch Club

Thanks so much Leigh - great to hear that you had such a positive experience and we couldn't be happier for you. Enjoy the Speedy! 💙

Rated 5 out of 5 stars

Faultless service and experience

Having been lucky enough to win a dream watch thanks to Grail Watch Club, I cannot fault their professionalism in making an experience that is, for most people, once in a lifetime, very special and memorable. I was lucky enough to hear about my win whilst overseas but James made the time to work around timezones to speak, and was incredibly flexible in timings to allow me to collect ASAP upon return to the UK. James is highly professional yet also friendly and very willing to share his expertise. I'd recommend (and have done already so!) the GWC to friends and family without hesitation. Huge, huge thanks to James and the whole team.

21 October 2025
Unprompted review
Grail Watch Club logo

Reply from Grail Watch Club

Thanks so much Ed, it was my pleasure - always great to see the watches go to people who really appreciate them! Enjoy it! 💙

Rated 5 out of 5 stars

One of the lucky ones!!

From the moment I was called telling me I had won to the moment I collected my watch, the whole experience was fantastic!
Thanks so much Grail Watch Club!

20 October 2025
Unprompted review
Grail Watch Club logo

Reply from Grail Watch Club

Thanks so much Brad and congrats again! Enjoy the Pepsi!

Rated 4 out of 5 stars

Excellent easy to use website!!

Excellent easy to use website!!! Quite expensive for ticket prices compared to some other sites.

19 October 2025
Grail Watch Club logo

Reply from Grail Watch Club

Thanks Tanya! Due to high demand we've done a couple of "High Roller" comps recently where we've doubled the ticket prices but of course offset this by halving the number of tickets available and doubling everyone's chance of winning! We keep a close eye on the market and have yet to see anyone offer better value than us when it comes to ticket price and number of tickets vs prize value.

Good luck! 🤞🏻💙

Rated 5 out of 5 stars

Great

Very easy process

15 October 2025
Grail Watch Club logo

Reply from Grail Watch Club

Thanks Callum - GOOD LUCK! 🤞🏻

Rated 5 out of 5 stars

Easy to enter and good website

Easy to enter, good website and quick turnover of competitions / results. Still waiting for my chance to win though 😆

12 April 2025
Grail Watch Club logo

Reply from Grail Watch Club

Thanks so much Joel and BEST OF LUCK! 🤞🏻💙

Rated 5 out of 5 stars

Hadn’t claimed a discount code about…

Hadn’t claimed a discount code about winning 10 free tickets, so James called me and made sure I had the email.

I didn’t, so he made sure I got it and text me the discount code too. A lovely man providing customer service that is all too rare nowadays.

8 October 2025
Unprompted review
Grail Watch Club logo

Reply from Grail Watch Club

Thanks so much Samuel - really appreciate you taking the time to leave us a review. GOOD LUCK! 🤞🏻

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