Overall choosing and installing new gas fire was a good experience. All carried out efficiently and on time. Unfortunately there is a crystallisation mark in the middle of the surround. Mark was v... See more
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Review summary
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The Grandisson Service Engineer arrived promptly between the advised times, the work was completed cleanly and efficiently and he even left the stove set up with a log and kindling. Excellent service... See more
Grandisson provide consistently good service. They have been servicing my gas fire annually since its installation about 25 years ago. They are excellent communicators, business like combined with c... See more
Continued great service from the team at Grandisson. Time keeping first rate and costs very competitive. Used for a number of years now and wouldn’t consider anyone else for my gas fire and boiler mai... See more
Company details
- #5 of 22 best companies in Fireplace shop
- #4 of 13 best companies in Wood stove shop
Written by the company
The South West's Largest Fire, Fireplace and Stove Showroom. HETAS and Gas Safe Registered. Supplying and fitting Gas, Electric and Woodburning Fires and Stoves. All of which can be complimented with a vast selection of Wood, Marble, Stone and Granite Fireplaces. Traditional designs through to ultra modern hole in the wall and ceiling hung centerpieces. Large showrooms in Ottery St Mary offering friendly knowledgable advice from highly experienced and qualified staff. Woodburning Stoves from Charnwood, Stovax, Parkray, Hunter, Di Lusso, Termatech, Nordpeis, Varde Ovne, Yeoman and many more. Gas Fires from Gazco, Wildfire and Kinder. Electric Fires from Kalfire, Dimplex, Gazco, Onxy, Charlton and Jenerick, Flamerite and Dru. Fireplaces from Focus Fireplaces, Feature Marble, Wyvern Fireplaces, Montpellier Marble, Newman Fireplaces, FDC, Capital Fireplaces. Bespoke Custom Fireplaces a speciality in all materials and styles. All Gas Safe and HETAS engineers are fully employed, highly skilled and experienced. Surveys undertaken following product choice and showroom estimate. Covering Exeter and East Devon and all areas within 30 miles of Ottery St Mary.
Contact info
26-28 Finnimore Ind Est, EX11 1NR, Ottery St Mary, United Kingdom
- 01404 812876
- sales@grandisson.info
- grandisson.info
4.9
Excellent
883 reviews
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As always a good service,on time
As always a good service,on time, clean and efficient thank you well recommended
2 May 2025
Very helpful!
1 May 2025
Highly recommended by long-term customers
Have been very happy customers of Grandisson for nearly 30 years now. We can highly recommend this local company, who've serviced our stove annually for all this time. Always reliable, they are thoroughly professional and trustworthy.
16 April 2025
The engineer was on time
The engineer was on time, which was a good start. He was very clean, tidy, friendly and polite.
17 April 2025
Usual first class service
Usual first class service. The engineer was on time and when he left it was very clean and tidy
19 April 2025
Happy Customers!
Pre sales attention was equalled by a great installation. The team were efficient, courteous and completed the installation on time, as promised. Very happy with the finished product.
14 April 2025
arrived on time
arrived on time, engineer was polite and thoughtful, clean worker and got on with the job, will use them again for sure.
13 April 2025
Gas fire.
Excellent service, the guys were very polite and friendly, their work was very impressive, would definitely recommend 👍
6 April 2025
From start to finish a great service
From start to finish a great service.
I had help choose the design and the installation was quick and completed on one day. Very professional.
12 April 2025
Great service from sending out emails…
Great service from sending out emails to remind you to book your appliance serviced, very professional and knowledgeable staff.
11 April 2025
Excellent service
Excellent service, on time, quiet and good job. Would recommend them to everybody.
10 April 2025
Very good service from the man who…
Very good service from the man who obviously knew his job. Knocked off a star as I think the charges are rather expensive.
6 April 2025
Amazing service from start to finish
Amazing service from start to finish! Friendly and helpful advice when we first visited the showroom and a really smooth hassle free installation that was completed as planned. Highly recommend!
11 March 2025
Great service
Got an appointment quickly for wood burner stove service, Ben arrived punctually, was pleasant and professional and left everything as it was when he arrived. Great service.
14 March 2025
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