Grandy's Camera Reviews 

421
TrustScore 3.5 out of 5

3.3

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Rated 1 out of 5 stars

This is a bogus company who took over £500 from me for a camera for my daughter’s 18th birthday. They strung me along beautiful with e mails (always reacting to my increasingly worried queries) and th... See more

Rated 4 out of 5 stars

When ordered stated 7-10 working days. Took 15 working days, Delivered on 2/5, phew, going on holiday on the 4th. I received this 'tell us your experience' notice on the 19/4 when nothing else he... See more

Rated 4 out of 5 stars

This is the second time I've bought something from Grandy's. Both times the prices were amazingly good, and everything eventually arrived as it should have. Both times, the delivery estimates wer... See more

Rated 4 out of 5 stars

I would have awarded 5 stars but I had to contact Grandys as there was no update on shipping, even after 10 business days had elapsed. I was surprised to learn that my payment had not been processed... See more

Company details

  1. Camera shop

Written by the company

At the beginning, Grandy’s Camera was just a thought of online or offline business but during the pandemic period Grandy’s Camera have decided to move with online store only to reach maximum people and to provide best products in Market at most affordable price. Grandy’s Camera have long vision and deep experience in Camera and their related equipment, and now came in market with dedicated online store to share experience with selling of Camera Goods. Grandy’s Camera carrying wide inventory of DSLR Camera, Digital Camera, Mirrorless camera, Camera Lens, and other camera related products in livestock and able to ship by very next business day anywhere across the UK and Europe. Our commitment is to sell products at maximum possible reasonable price with direct sourcing of products without middleman commission.


Contact info

3.3

Average

TrustScore 3.5 out of 5

421 reviews

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3.3

All reviews

(421)

0 reviews in the last 12 months

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Rated 5 out of 5 stars

Great Bristol based internet camera outlet

Great Bristol based internet camera outlet, excellent choice and best price, great delivery, my new Canon R7 left Hong Kong on Tuesday, in the UK Thursday!
Happy to recommend Grangys Cameras, brilliant experience, kept up-to-date with location, happy customer.

23 January 2024
Rated 5 out of 5 stars

Great experience

Great experience, I was a little sceptical of this company as I had never heard of them before, so checked them out on Trust pilot. They have great reviews mostly 5 stars so when ahead and purchased my Canon R7. Three days later it turned up well packaged and all in great condition. I can’t fault the service, quality and price, and I am hard to please! well done Grandy's Cameras.

22 January 2024
Rated 5 out of 5 stars

First class service on Canon EOS250D camera

First class service and the camera was received within a week even though it was shipped from Hong Kong. The only drawback appears to be that the camera does not have a UK warranty from Canon. However, that is not an issue for me and is more than offset by the savings on the price.

15 January 2024
Rated 1 out of 5 stars

Buy new camera equipment should be stress free

Buy new camera equipment should be a stress free experience a pleasurable experience spending your hard earn cash this buy was not, ordered early Saturday 6th January and arrival date Tuesday 16 January early afternoon.

After reading a few online editorials I made the choice to purchase the Z 180-600 for my upcoming photography winter birding tour, I made a choice to use a new supplier after feedback from photographers who follow Vlog and read blog reviews all my reviews which are written after an independent purchase, I do not receive any item I review free of charge or receive any payment for the reviews.
Grandys Cameras of Bristol UK is the shop/warehouse was my choice
Buying ratings
First-stage ordering online is a simple process 9 out of 10
Aftercare customer service 6 out of 10 No telephone helpline was informed was not working and would return shortly.
Delivery 2.5 out of 10
The shopping experience was not good 1 out of 10
If I had use any one of the three suppliers I normally use the lens would have arrived next day / Saturday ordering would have been Monday
I placed my order on Saturday using a two-stage verification including Face facial ID then on Monday your very own verification system. Was told would be dispatch with FedEx priority shipment I still have not received any tracking number or phone numbers for the FedEx priority shipment help desk or tracking desk.

Sir Madam 
.                       A quick note my lens arrived today I finally have the package, the driver from the FedEx company left my parcel at the care home in Waltham Hall I hoping I have a lot more years left in me before I need to move into somewear like this 
Waltham hall was not on the address i placed with the order my address is Lake View Waltham on the wolds their post code is LE14 4A MY  post code is LE14 4DH

11 January 2024
Rated 5 out of 5 stars

Good service & Pricing

Ordered because of the low price, and only noticed afterwards that the camera was coming from Hong Kong. Despite this, it came out fully tracked, & on time, so more than happy with overall service.

3 January 2024
Rated 5 out of 5 stars

Fantastic service

Fantastic service, kept up to date every step of the way, fast delivery, stock of products the UK doesn’t, wouldn’t hesitate to use Grandy’s again

15 December 2023
Rated 5 out of 5 stars

First time using Grandy’s and my order…

First time using Grandy’s and my order delivered as promised via fedex and I could track the delivery location. Wasn’t sure at first but trust pilot reviews were helpful to get to know the company. Be prepared for possible extra security checks/steps but really justified for mutual buy/sell confidence in this day and age. Date of delivery spot on. Have not used the product as yet but it’s brand new and in sealed box. Well wrapped for delivery. Would definitely shop at Grandy’s again.

14 December 2023
Rated 3 out of 5 stars

Communication could be better

The purchase went through fine, however never received the camera. This wasn’t the fault of Grandy’s, they use FedEx who delivered to the wrong address. Still haven’t got 3 weeks later!
However the after sales communication wasn’t great. Said they would get back to me several times and then didn’t until I contacted them. No phone number to speak to anyone. Did get my refund but need to be better at communicating and need a phone number to ring rather than emails and online chat as I kept getting put back a day and not prompt in returning emails.

4 December 2023

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