Grasslands Nursery Reviews 1,112

TrustScore 4.5 out of 5

4.3

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Review summary

Created with AI, based on recent reviews

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent quality of the products, frequently highlighting the health and robust nature of the plants received. Many consumers also appreciate the competitive pricing and the careful packaging that ensures items arrive in perfect condition. The delivery service is often commended for its promptness, efficiency, and the helpfulness of the drivers. However, some people were dissatisfied with aspects of the ordering and delivery process, mentioning delays, a lack of communication regarding estimated arrival times, or issues with plants not thriving. A few customers also noted discrepancies between product descriptions or images and the actual items received, or concerns about the condition of some plants upon arrival.

What people talk about most

Product

Customers consistently note positive experiences with product quality and condition. Many reviewers praise... See more

Quality

Clients share positive opinions on quality, frequently praising the excellent condition, health, and size of... See more

Delivery service

People report positive experiences with delivery service. Many customers praise the quick delivery times,... See more

Order

Reviewers mention ambiguous feedback about order experiences. Some customers report significant delays, with... See more

Price

Users describe ambiguous interactions with price. Many customers found prices competitive, with some noting... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Just purchased about a dozen lavender plants and a couple of jasmines. All arrived in perfect, very healthy condition They were very well packed and clearly had been well cared for, and thoroughly... See more

Rated 5 out of 5 stars

We ordered 12 english lavender plants. Their price was half you would pay in a garden centre and when they arrived were very well packed with no damage whatsoever. The plants were of a good size, not... See more

Rated 5 out of 5 stars

My Magnolia Genie arrived packaged amazingly well! It was healthy, in flower and just better than my expectations. Will definitely choose Grasslands Nursery again to buy my plants, I'm already trying... See more

Rated 5 out of 5 stars

Adrian delivered our lovely Photinia Red Robin Pleached Standard 180cm Trunk 150cm x 150cm Frame × 1 This morning. I’m delighted with it. Absolutely perfect size for the screening I required. So... See more


Company details

  1. Nursery
  2. Garden centre
  3. Wholesale Plant Nursery

Written by the company

At Grasslands Nursery we grow all our own trees, shrubs, perennials and all manor of garden beauties. What we can't grow we source from all over Europe and grow them on for you to keep the prices as keen as possible. As a fully functioning horticultura...


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

1K reviews

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Replied to 29% of negative reviews

Typically replies within 1 week

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Rated 5 out of 5 stars

Great value

Great value, healthy plants.
Great customer service- regular emails with updates of delivery.
Delivery updates and on time with very helpful and friendly drivers.
Highly recommend.

25 July 2025
Unprompted review
Rated 5 out of 5 stars

Fabulous service and products

Easy process to purchase what we needed. Great communication around delivery times and when they were delivered, the driver was professional, polite and efficient.

The plants were of great quality and in fabulous condition - perfect for a customers garden.

30 July 2025
Unprompted review
Rated 5 out of 5 stars

Ferntastic

I have just purchased six decent size ferns for the garden, I had looked at other sites, but nothing compared to their size and price.
The ferns were in fantastic condition and I would not hesitate to purchase from them again.

22 July 2025
Unprompted review
Rated 5 out of 5 stars

Perfect

From ordering to receiving my very healthy plant's, everything was excellent, will definitely purchase from grasslands again

22 July 2025
Unprompted review
Rated 5 out of 5 stars

Outstanding plants!!

The plants I ordered are excellent. Honestly the best plants I have had delivered from any company, and I have ordered from most of the main players. I ordered a number of ferns that are so healthy looking and well packaged - basically in perfect condition! I was emailed and refunded prior to their arrival for one plant, which they didn’t have enough stock to fulfill my multiples. The order was a little slow and one day late according to the shop pay tracking, but given how nice the plants are would 100% use Grasslands again. All round very pleased with their excellent service.

24 July 2025
Unprompted review
Rated 1 out of 5 stars

absolutely shocking customer service

i ordered 5 pinus nigra pine trees - they came looking good but were labelled nana ie the dwarf variety. i was told that was a labelling mistake and i trusted that, but they've been in my garden now for a year and they look to me to be dwarfs as they are wider but not taller. i was advised i could return them (if i dig them out of the ground, repot them with good compost and then they'd pick up) - obviously that was not an option as the plants' roots have spread and they are very bulky and wide plants and very heavy. I was alternatively offered a 50% reduction on a set of trees that were part of a brand new garden scheme which aren't what i ordered and won't grow as they were planned to. So that is spoilt and i'm sad that all the mistake they made has been forced on me the customer paying in good faith.

1 June 2025
Unprompted review
Rated 1 out of 5 stars

I asked for my money back but they refused

I bought 3 different types of bare root beech hedging I was aware there was a chance some might not take but as an experienced gardener who followed the instructions to the letter I expected success However not one of the 12 I ordered has taken as of today They blamed the variable weather this year! Really
This is very disappointing as this is obviously a dodgy product but even more disappointing is the derisory recompense of 20% off a new order This means a second order for them at a slghtly decreased margin
I asked for my money back but they refused

17 July 2025
Unprompted review
Rated 4 out of 5 stars

Worth waiting for!

Just purchased about a dozen lavender plants and a couple of jasmines. All arrived in perfect, very healthy condition They were very well packed and clearly had been well cared for, and thoroughly watered prior to dispatch.
I'm knocking a star off, as I waited almost 2 weeks for the order, and there were no email ETAs given, so felt a bit in the dark, wondering if they'd come at all, having had poor experiences elsewhere.
To be fair, the site does state that delivery can take longer than a week, but I feel it would be good for business if the odd update was provided.
Overall very impressed with this company, and also the very competitive pricing. I think I'll be back!

13 July 2025
Unprompted review
Rated 5 out of 5 stars

Picea conifer

First time I have ordered anything from grasslands. Plants came very well packaged. Very pleased with the size of the plants. Will definitely be ordering from them again.

15 July 2025
Unprompted review

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