Ian H. I had been looking at getting a Dacia Duster for a short while. So l went to Dacia Hereford. I was welcomed by Nick. I told him my requirements & found me a car that fitted what l had asked... See more
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Many thanks to Nick and Isaac at Gravells, Hereford for all their assistance in the purchase of our Dacia Bigster. We previously had a Duster but needed more space to accommodate a wheelchair. Nick an... See more
Company replied
Having purchased my Dacia Sandero Stepway, from the Hereford branch, I wish to say a big, big thank you to Nick Shepherd. From the start to finally driving her home, he was amazing. If I ever decide t... See more
Company replied
For the second time in 18 months I have had the pleasure of dealing with Nick Shepherd at Gravells Dacia Hereford. He had previously provided me with excellent service and I was very pleased and relie... See more
Company replied
Company details
Written by the company
QUALITY NEW AND USED CARS FOR SALE IN HEREFORD. At Gravells, we've been providing excellent service since 1932 and have the full range of new Kia, Renault and Dacia cars and vans. We also stock more than 600 quality used cars and vans across the group with prices regularly checked to ensure you're getting excellent value for money. We have locations across South Wales in Kidwelly, Narberth, Swansea (Llansamlet), Bridgend, Abergavenny and Hereford which sell new and second hand cars as well as performing MOTs, servicing and repairs on all makes and models. We also have our own insurance approved, accident repair centre in Kidwelly which carries out body repairs, smart paintwork repairs, resprays, alloy wheel refurbishments and fits a range of vehicle accessories such as tow bars, sensors, dash cams and reversing cameras.
Contact info
Ross Road, HR28BT, Hereford, Herefordshire, United Kingdom
- 01432842000
Replied to 71% of negative reviews
Typically replies within 1 month
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I had been looking at getting a Dacia…
Ian H.
I had been looking at getting a Dacia Duster for a short while.
So l went to Dacia Hereford. I was welcomed by Nick. I told him my requirements & found me a car that fitted what l had asked for perfectly.
Nothing was too much trouble. He made the whole process easy & answered any questions l was unsure of. I had some trouble with some of the paperwork & had to go to Dacia Hereford for some assistance. Isaac & two other colleagues assisted in helping me complete the required sections. Thank you to them also. The car is everything l wanted. I will be going to Dacia Hereford for any future purchases. I would recommend Nick & the Dacia Hereford team.
Having purchased my Dacia Sandero…
Having purchased my Dacia Sandero Stepway, from the Hereford branch, I wish to say a big, big thank you to Nick Shepherd. From the start to finally driving her home, he was amazing. If I ever decide to buy another car, I will most definitely go and see Nick.

Reply from Gravells - Dacia Hereford
Fab service.
Many thanks to Nick and Isaac at Gravells, Hereford for all their assistance in the purchase of our Dacia Bigster. We previously had a Duster but needed more space to accommodate a wheelchair. Nick and Isaac handled all the DVLA paperwork for us meaning there was a smooth transition from Duster to Bigster. Fab customer service, all round.

Reply from Gravells - Dacia Hereford
Excellent Service
For the second time in 18 months I have had the pleasure of dealing with Nick Shepherd at Gravells Dacia Hereford. He had previously provided me with excellent service and I was very pleased and relieved that he was able to assist me once again with the change-over of a Motability vehicle. He is very professional, knowledgeable and eager to offer his guidance and help in every way. As previously I greatly valued his assistance in the change-over, which he made a pleasurable experience.

Reply from Gravells - Dacia Hereford
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