Gravells - Dacia Hereford Reviews 4

TrustScore 4 out of 5

4.0

Ross Road, HR28BT Hereford, Herefordshire, GB


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See what reviewers are saying

Rated 5 out of 5 stars

Ian H. I had been looking at getting a Dacia Duster for a short while. So l went to Dacia Hereford. I was welcomed by Nick. I told him my requirements & found me a car that fitted what l had asked... See more

Rated 5 out of 5 stars

Many thanks to Nick and Isaac at Gravells, Hereford for all their assistance in the purchase of our Dacia Bigster. We previously had a Duster but needed more space to accommodate a wheelchair. Nick an... See more

Company replied

Rated 5 out of 5 stars

Having purchased my Dacia Sandero Stepway, from the Hereford branch, I wish to say a big, big thank you to Nick Shepherd. From the start to finally driving her home, he was amazing. If I ever decide t... See more

Company replied

Rated 5 out of 5 stars

For the second time in 18 months I have had the pleasure of dealing with Nick Shepherd at Gravells Dacia Hereford. He had previously provided me with excellent service and I was very pleased and relie... See more

Company replied


Company details

  1. Car dealer
  2. Car Body Shop
  3. Car accessories shop
  4. Car service
  5. Kia dealer
  6. Used car dealer

Written by the company

QUALITY NEW AND USED CARS FOR SALE IN HEREFORD. At Gravells, we've been providing excellent service since 1932 and have the full range of new Kia, Renault and Dacia cars and vans. We also stock more than 600 quality used cars and vans across the group with prices regularly checked to ensure you're getting excellent value for money. We have locations across South Wales in Kidwelly, Narberth, Swansea (Llansamlet), Bridgend, Abergavenny and Hereford which sell new and second hand cars as well as performing MOTs, servicing and repairs on all makes and models. We also have our own insurance approved, accident repair centre in Kidwelly which carries out body repairs, smart paintwork repairs, resprays, alloy wheel refurbishments and fits a range of vehicle accessories such as tow bars, sensors, dash cams and reversing cameras.


Contact info

  • Ross Road, HR28BT, Hereford, Herefordshire, United Kingdom

  • 01432842000

4.0

Great

TrustScore 4 out of 5

4 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 71% of negative reviews

Typically replies within 1 month

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Rated 5 out of 5 stars

I had been looking at getting a Dacia…

Ian H.
I had been looking at getting a Dacia Duster for a short while.
So l went to Dacia Hereford. I was welcomed by Nick. I told him my requirements & found me a car that fitted what l had asked for perfectly.
Nothing was too much trouble. He made the whole process easy & answered any questions l was unsure of. I had some trouble with some of the paperwork & had to go to Dacia Hereford for some assistance. Isaac & two other colleagues assisted in helping me complete the required sections. Thank you to them also. The car is everything l wanted. I will be going to Dacia Hereford for any future purchases. I would recommend Nick & the Dacia Hereford team.

18 April 2026
Unprompted review
Rated 5 out of 5 stars

Having purchased my Dacia Sandero…

Having purchased my Dacia Sandero Stepway, from the Hereford branch, I wish to say a big, big thank you to Nick Shepherd. From the start to finally driving her home, he was amazing. If I ever decide to buy another car, I will most definitely go and see Nick.

20 February 2026
Unprompted review
Gravells - Dacia Hereford logo

Reply from Gravells - Dacia Hereford

Hi Sharon, thank you for this lovely review of Nick in our Gravells Dacia Hereford dealership. We're so pleased to hear you had an excellent experience purchasing your new Sandero - Nick will be really pleased to read your kind words! Thank you for choosing Gravells for your new Dacia, wishing you many happy miles on the road ahead.

Best Wishes,
The Gravells Dacia Hereford Team

Rated 5 out of 5 stars

Fab service.

Many thanks to Nick and Isaac at Gravells, Hereford for all their assistance in the purchase of our Dacia Bigster. We previously had a Duster but needed more space to accommodate a wheelchair. Nick and Isaac handled all the DVLA paperwork for us meaning there was a smooth transition from Duster to Bigster. Fab customer service, all round.

20 March 2026
Unprompted review
Gravells - Dacia Hereford logo

Reply from Gravells - Dacia Hereford

Hi Julie, thank you for taking the time to leave a lovely 5 star review of your experience with us at Gravells Dacia Hereford. We're so glad to see you found a suitable new Dacia in the Bigster - it's an incredible vehicle with the space you need, we know you will love it. It was a pleasure to have served you and we look forward to welcoming you back in future!

Best Wishes,
The Gravells Dacia Hereford Team

Rated 5 out of 5 stars

Excellent Service

For the second time in 18 months I have had the pleasure of dealing with Nick Shepherd at Gravells Dacia Hereford. He had previously provided me with excellent service and I was very pleased and relieved that he was able to assist me once again with the change-over of a Motability vehicle. He is very professional, knowledgeable and eager to offer his guidance and help in every way. As previously I greatly valued his assistance in the change-over, which he made a pleasurable experience.

10 November 2025
Unprompted review
Gravells - Dacia Hereford logo

Reply from Gravells - Dacia Hereford

Hi B Hyde,

Thank you so much for your kind words and for choosing Gravells Dacia Hereford once again! We’re delighted to hear that Nick made your Motability vehicle change-over such a positive experience. Providing friendly, knowledgeable service and making things easy for our customers is always our goal, so it’s lovely to know that came through. We’ll be sure to pass on your appreciation to Nick - he’ll be thrilled to hear it! Anything further you require, please do not hesitate to reach out.

Best Wishes,
The Gravells Dacia Hereford Team

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