GRB PLUMBING & HEATING LIMITED Reviews 21

TrustScore 4.5 out of 5

4.6

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 5 out of 5 stars

Gary has been maintaining my heating system for some years, also other family members systems. He has lastly changed my Boiler for a new higher efficiency unit. Always Professional, always prompt, cou... See more

Rated 5 out of 5 stars

Gary gave sound advice and suggestions. He is punctual, works methodically and tidily, boiler fitted with little disruption. He is friendly, calm and always professional. Made sure I knew how everythi... See more

Rated 5 out of 5 stars

Gary became our 2023 hero when he managed a full gravity system to combi boiler conversion just before Christmas. An absolute pleasure to work with, from the initial quote meeting to completion of the... See more

Rated 5 out of 5 stars

Review after 6 months of using new boiler in winter: Highly recommended(5 star)! We got only 1 quotation where gray from GRB was ready to move my boiler to new location (near to exit wall with... See more

Company details

  1. Gas engineer
  2. Central Heating Service

Information provided by various external sources

24 years Heating and Boiler industry experience, 10years British Gas service. Our reviews speak volumes, customer experience is top of our agenda.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

21 reviews

5-star
4-star
3-star
2-star
1-star

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Professional Heating Engineering.

Gary has been maintaining my heating system for some years, also other family members systems. He has lastly changed my Boiler for a new higher efficiency unit. Always Professional, always prompt, courteous, and tidy. Highly recommended by me, and the other family members too.

13 August 2025
Unprompted review
Rated 5 out of 5 stars

10/10

Gary was quick, efficient and dealt with our gas fireplace quickly. He removed and cleared up after the work. He was professional and we would definitely use again. Thank you Gary!

18 April 2024
Unprompted review
Rated 5 out of 5 stars

Review after 6 months of using new…

Review after 6 months of using new boiler in winter:
Highly recommended(5 star)! We got only 1 quotation where gray from GRB was ready to move my boiler to new location (near to exit wall with less boiler flue extension) best move.
Got hive setup with new boiler done nicely by him and he guided us about new app very clearly.
I asked close to 100 questions about new boiler he answer all of them without any issues.
Very clean work done by him with all extra insulation on pipe which are going all the way to old water storage.
I used my boiler whole winter no issue reported all things working as expected.
In future will be using Gray from GRB for any plumbing and heating requirements or issues.
Once again thanks for installing new boiler on new location, highly recommended to everyone who wants to install new boiler or any other job.

19 September 2023
Unprompted review
Rated 5 out of 5 stars

New boiler fitted

Gary gave sound advice and suggestions. He is punctual, works methodically and tidily, boiler fitted with little disruption. He is friendly, calm and always professional. Made sure I knew how everything worked before leaving. Wouldn't use anyone else .

30 January 2024
Unprompted review
Rated 5 out of 5 stars

Excellent 5 star Service

Gary is our Go To Heating engineer,
As soon as my shower pump packed up.
I phoned him & he sourced the product I wanted..
He sent his estimate through.. gave me a time & date to carry out the work
He turns up on time..
He is so considerate & very exacting in his workmanship..
I can only recommend him highly..
Thanks again Gary

1 February 2024
Unprompted review
Rated 5 out of 5 stars

Brilliant experience, definitely recommended

Gary became our 2023 hero when he managed a full gravity system to combi boiler conversion just before Christmas. An absolute pleasure to work with, from the initial quote meeting to completion of the installation, he even squeeze in extra time to accommodate a last minute request to help with a replacement for the no longer needed power shower. He has taken the time to review all instructions with us so we can take full advantage of all the tech that came with the new device. Definitely recommended!

18 December 2023
Unprompted review
Rated 5 out of 5 stars

Gary is a 5 star plumber

Gary was very punctual and professional when he came to replace our boiler. He was extremely helpful, giving clear and simple instructions on how to operate it. He ensured that he kept everything tidy. Can thoroughly recommend his workmanship.

7 December 2023
Unprompted review
Rated 5 out of 5 stars

Professional

Professional, and polite approach from the time he arrived to estimate the job/task.
Quotation very clearly laid out with all detail well laid out very transparent at each step of the task.
Arrived on time carried out the required tasks, in a professional manner. I Would recommend him to any one requiring a heating engineering service.

20 November 2023
Unprompted review
Rated 5 out of 5 stars

A job well done

New boiler - detailed quote, great service….Gary went over and above to provide a good product and the job was well done with no mess.

2 November 2023
Unprompted review
Rated 5 out of 5 stars

Thorough and Trustworthy

On a previous inspection, Gary through his thoroughness found issues with my boiler installation that had been done by another company. The issues resulted in Gas Safe having to do an inspection and requiring parts of the installation to be corrected. Gary is clearly very knowledgeable of his trade and offers sensible and impartial advice. I trust him and his work completely and he would be my first choice for any other gas or plumbing work required.

12 February 2020
Unprompted review
Rated 5 out of 5 stars

Boiler service

Gary was very professional, efficient and friendly. Communication was very good and he arrived at the agreed time, having messaged me to let me know that he was on his way. He explained to me exactly what he had done, and was very tidy. I wouldn't hesitate to use him again and would happily recommend him to others.

20 November 2019
Unprompted review
Rated 5 out of 5 stars

Replaced 3 old radiators

Gary replaced 3 radiators for us. He is very professional, honest and friendly. This is the second job Gary has done for us and we would not hesitate to recommend him.

30 October 2019
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look