GreatArt Reviews 

Placed an order ONE MONTH ago and it still hasn't arrived. Their customer service and lacking, being fobbed off with apologies. Completely unacceptable to wait this long for an order. DO NOT use this company for your art supplies

I am from South Africa, my mother travelled to the UK and I placed a very large order for paints with Greatart as their deals were unbelievable! My mother was due to leave London in 5 business days so I emailed to request an earlier delivery. I did not get a response the same day and in that time went online to read reviews of the company, only to get very worried and disheartened as to the reviews regarding their delivery times and service.

In a panic I emailed again that same day to the email the replies to the reviews said to email. The next day I received a reply from Luke the London marketing team, he told me that due to their warehouse being located in Europe they were sadly unable to accommodate an earlier delivery, and would I like to continue with my order or receive a refund.

I an also travelling to the UK in 2weeks and so asked him to continue with the order but requested if realistically it would arrive in time for when I would be in London. He assisted in tracking my order and EXACTLY 10 business days later my order arrived to my UK address.

I have written this long story in the hope that there is a positive review of the company going above and beyond for me! Thank you Luke .... as I said before you are a ROCKSTAR!

I ordered three canvas and it’s been nearly three weeks and nothing. I contacted them over a week ago and they sent a tracking number that’s tells me “still with Seller”. I tried contacting them again last week and have got no reply.
UPDATE: I finally got my canvas’s delivered in two lots. If GreatArt gave you updates and an honest delivery date then you can plan around that, but to just leave you hanging with no information it’s not a good look.

Company does not state goods are dispatched from Germany on their website. The customer should be made aware of this, it should be clearly stated with the delivery info. Delivery times are unacceptable in this day and age. Tracking info is not relayed to the customer (I suspect because it takes them over a week to even get the goods to the UK border and this would be obvious for all to see). Customer service person is arrogant and has no idea how to talk to customers, i.e. not his problem and you can get stuffed vibe. Upon stating that I should have read the Trust Pilot reviews before ordering, the reply was "Only 1% of customers write reviews". When I got aggravated and yes, I did swear, he put the phone down on me (twice). I will NEVER order from this company again. This is not how you run a business. It should be zero stars. The reviews speak for themselves. STAY WELL CLEAR.

Update 8/5/24
Now over the 7-10 days for delivery and still no tracking or delivery

Update 21/5/24
Dear Charlie,
1. There was no help on offer whatsoever hence the mounting frustration.
2. The order did not arrive within the specified 10 days - I suggest you update your delivery information.
3. As I said, the reviews speak for themselves.
4. You need to use spellcheck.

Delivery times and logistics mean I will not be using GreatArt online again. Their customer service team respond and are courteous, but they neglect to state on the FAQs on their site that all orders ordered online come from their European warehouse. I came here as I have visited their London store previously and assumed they had a UK based warehouse. This is not the case. 7-10 business days for delivery, meaning an order I placed on 15th of April is expected to arrive on 29th of April. That is insane in this modern day and age, and is exactly why Amazon has become the giant it is today. I wanted to avoid Amazon, which is why I came to GreatArt, but two weeks for items I needed last week is baffling. Be sure to read all the FAQs and logistics info on GreatArts website before ordering, but GreatArt MUST make it abundantly clear that all orders are dispatched from Europe, even if you order a single item...

Now wishing i had came here first before i had an order placed. Currently use art as part of Therapy, and am trying to enhance my abilities but doing an art course, so needed these items for that. Had i realised it literally takes 7-10 business days to receive (or a lot longer from the reviews given), id have maybe thought to go else where.
I emailed them about 5 days ago, through their website asking for an update as all the order history says is "Dispatched" & when i try to track it, it just opens another window straight back onto the Order History, customer services havent even bothered to reply..so much for aim to respond within 24 hrs :/ FQA states "will be able to provide you tracking details close to delivery time. This should become available after 7 working days" its now past that, yet nothing (even checked spam folder and nothing at all). The 10th business day isnt here yet, but still some form of communication would have been appreciated. Im not holding my breathe to receiving it any time soon though now :(
The website should be more transparent if items come from abroad, as all i noted was that Great Art are part of the Gerstaecker family (which is based in Germany) not that "yes we have a warehouse in the UK but..." If items are not available in the store/uk warehouse then the buyer should be advised of this at the time of purchase & given the option to proceed with the sale or not. But 7-10 business days for delivery regardless is shocking, ive had items further afield quicker. Tg im not in a major rush for a commission, albeit i am in a rush to continue with my therapy and art course :/

still waiting for my order. No answer on phone. I read hear that the orders are from overseas, which probably means China. No mention of this fact on web page or invoice. Will certainly not use again

I have purchased some items from this company, not received yet. I was not aware that they are not despatched from the UK. I was informed it is on their web site, however, on searching the web site I can not find this information. Maybe tucked away some where in the very small print. Clearly not on the main web pages. I would not have purchased any items had I have know this fact.
When I rang the company due to no receipt of purchase and shipping information. I was informed items are despatched from a company over seas and it is on there web site. I expressed my disappointment in not having this knowledge before hand and 10/15 days for items in this day and age. The customers service operator said "fine" and put the phone down on me. Not the customer services one would except.

I knew upfront delivery will take up to 10 days, so I'm not bothered by the wait. GreatArt had the items I wanted at good prices, so I placed an order. What I wish they could improve is:

1) Send an email when the order is dispatched (I kept checking my online account until I see the dispatched status. Would be easier if they just do an auto email)

2) Share the tracking number once it's available (I believe the goods are dispatched from their German warehouse, then after arriving in the UK, will be delivered by DHL. DHL has a tracking number, it's just not shared with customer unless you ask.)

I contacted Customer Service asking about estimated delivery date / tracking number, and they replied promptly every time. After the package arrived, it was unfortunately missing something, and they quickly arranged replacement to be sent from the London store.

Very happy with their helpful team, but if GreatArt makes some small tweaks to their shipping process, customers will feel more relaxed during the wait & no need to bother Customer Service!

Really slow dispatch time and no clue as to delivery date. No idea about quality of items as they’re still not here yet… 9 days since spending £150 on their site and still nothing.

Rubbish delivery times. No email tracking. My orders were made over 2 weeks ago and not a single email to say when they’ll arrive. I phoned them up and they were defensive and unhelpful.

I come here after dealing with two packages moving through the system, from their warehouse in Germany.
Delivery is free, but I do wish there was a tracked option for when you have spent a lot of money.
Delivery is very slow. Allow three weeks.
Only order if the prices are really good.
Customer service on the phone is excellent. Kind and patient people who believe in the company.
My review is very positive reflecting value for money and customer service.

Order arrived well packaged and safely to the door by DHL. A bit later than hoped for, but at least they deliver to Northern Ireland and this time, for free. With best prices, all good thanks!

A lot of the reviews seem to be bothered about delivery time. If this is the case, they'd hate ordering from other sites with delivery dates longer than five working days.

Item was purchased, dispatched and received without a hitch. The only criticism I have, other than tracking, is the lack of email notification as to when an order has been dispatched. That feature would put people at ease.

I read the pretty grim reviews but they had the items I needed in stock there was no urgency and so I took a gamble and ordered. 5 x Copic neutral grey refills ng00-04.

They arrived at exactly 12 days and appear to have come from Germany via DHL. Postage was about a fiver.

The website was fine but the tracking never worked at all so you are a little blind as to whether its even been despatched. But the product arrived and were all spot on with the correct colours. So I cant really complain to much if at all.

I deducted one star as I agree with others that the delivery is expensive and tracking doesnt work. But the product was spot on and more importantly the items were in stock.

Would I use them again? certainly would I would always pay by credit card then if there is a problem your covered.

Excellent service!
Love this store, staff are always friendly and helpful.
Looking to purchase an airbrush, the lovely Manager was very patient & knowledgeable answering all of my questions.
Also, assisted with my purchases. The assistant that served me was really nice too!
Looking forward to my next visit!

I have just placed an order with great art and delivery time is 7 to 10 days even after paying £4.95 for the privilege, seems excessive to me, also I didnt see the delivery time frame at the order stage, maybe my mistake, still this is the last order they will get from me.

I have ordered from Great Art a few times and the delivery time is absolutely terrible. Apparently it is delivered from Europe rather than their store in the UK. It takes between 7 - 10 working days to arrive. I waited over two weeks for my last order and after querying the delay, it finally turned up. I emailed to ask where I could complain and was told that they would pass on my complaint to the relevant department (they didn't offer a direct email address or telephone number). This was nearly 2 weeks ago, and I have heard nothing! I only ever ordered one type of art product from them but luckily, I was able to find the product elsewhere online, so I will NEVER order from Great Art again. Terrible service.

I placed an order for a canvas with a floating frame, after 3 weeks of ordering my item arrived no updates nothing. I did not even know the canvas was being delivered this week the courier driver for some reason left the parcel with a neighbour when I was home! Which was very annoying, if I had known it was my parcel and had some updates with tracking number then I would know it’s on its way to me. I have now received my item, very disappointing to now see that the canvas doesn’t even fit the frame fully. Won’t be using this company again!

The staff is knowledgeable and helpful (not always friendly, business-like attitude).
The store has everything one needs, and when not one can order online. The only problem to be addressed is that deliveries can take up to 2 weeks to arrive.
The prices are comparable to other places and the range of materials in story is very good, specially pigments.