GreatAuPair Reviews 9

My experience with GreatAuPair was deeply disappointing. I expected a vetted, trained caregiver invested in childcare, but instead was matched with an inexperienced young woman more interested in the social perks of being abroad than in supporting a family.
The au pair showed no initiative to bond with our household or fulfill basic responsibilities. She failed to notify me promptly about injuries my daughter sustained—I only found out from my child first. She often prioritized socializing, used dating apps like Tinder, brought strangers into our home without permission, and disregarded curfews.
Despite reporting serious concerns to the agency—including the unauthorized removal of expensive personal items—their response was dismissive and ineffective. Their only question was whether the item had been returned, showing a complete lack of accountability.
While I was in the hospital giving birth, the au pair had no duties for four days. Upon my return, I asked if she would assist with the toddler and newborn—her response: “When I’m off, I’m off.” Her lack of empathy and professionalism was shocking.
Before leaving, she caused $5,000 in water damage by flooding the basement and ruined a new mattress without telling me. Communication was consistently poor. Even more troubling, the agency simply reassigned her to another family without disclosure, enabling this behavior rather than addressing it.
GreatAuPair appears to offer no meaningful training or vetting. The burden of managing and correcting their placements falls entirely on the host families, making the program more of a liability than a help.
I cannot recommend this agency and urge families to consider alternatives that take both childcare and household integrity seriously.

Au pair was not infant qualified. By the third day I could not let her care for my baby. Very unsafe/dangerous life threatening with legal implications on nannycam recording. Nothing intentional or malicious was done. But it was like my infant was being cared for by an 11 year old. Hotline notified, spoke to owner director Diane. Spoke to many representatives Lisa, Leslie, Ines, Amanda. Everyone apologized. Was told I'd get a full refund since hadn't even been a week ($4000). I was asked to house the au pair until she was rematched.. Beautiful, respectful young lady however unqualified. The young lady left my home to stay with nearby relatives to return to our country. She did not want to rematch. Ultimately the agency said no refund and told the affair to find her own way back to our country. I felt so bad I offered to pay for a ticket for our family took over. We were treated well in the beginning. It was handled very poorly in the end. Do not recommend. Terrible and dangerous.

We paid thousands of dollars, our au pair came from Brazil and claimed to be infant certified. She lied about her skills, and was taking naps in the recliner while holding our 14 week old. I had to wake her up in the morning so I could get out the door for work. She refused to clean up after herself, said she was only here to take care of the baby and she could not even manage to do that. I was getting 70+ messages a day from the au pair mostly complaining or asking me to buy her expensive things. I had her removed from my home after her third day of watching my son with no refund from the agency. She would leave dirty dishes and trash all over the place. Our local coordinator was amazing but management at the agency was not helpful, I was asked to let her stay at my house after we terminated the contract. I would never recommend GreatAupair, I was matched with someone who endangered our infant and it was even suggested I pay for her hotel since I didnt want her in my house. Definitely look elsewhere if youre looking for an aupair agency.

I appreciate the platform provided for connecting families and caregivers. However, I have growing concerns about the safety measures in place, particularly regarding the prevention of human trafficking.

I fully understand the importance of personal responsibility when using online platforms, and I have always been cautious in my interactions. However, I believe that more can be done on the platform’s side to ensure the safety of all users, especially considering the risks involved.

It’s a scam. We had an au pair from Colombia and she left right after she received her SS number. The agency wasn’t able to do anything about it. You welcome these strangers in your home and you let them take care of your small children but in the end they just use you for visa and leave. Greataupair doesn’t have contingency plans and even worse they will tell you “not to let the aupair have power over you” if you choose not to purchase their services anymore. Horribly traumatizing. Imagine what they can do to your little ones if they can do this. I’m lucky my husband stays at home and we have cctvs so we’re grateful my daughter is unharmed. Please stay away from greataupair by all means. Their screening for aupairs are terrible. Please be safe.

TOTAL SCAM

people are not serious, be careful, avoid, be safe.

Waste of time...don't use this site...you must pay 80 dollars for Nothing.And you can't have a Job if you are a man.That is rassistic.

My profile has been blocked after been almost 12 years on the site using it with no problems. Apparently GreatAuPair received a complaint, but don’t give me any opportunity to explain my side of the story. I see this as discrimination, because I am from Africa. GreatAuPair admitted that they can’t guarantee that the information they’ve received true is.

After 2 hours of wasting time on this site, I finally realized that this site is NOT free.. and you can't do anything when you don't have a 50 dollar subscription.

While they trick you in thinking it free at first.. is this not illegal??

Please stay away from this site.... it sucks.

I don't mind paying for service but I don't appreciate being tricked like this site does. Be UPFRONT with your subscription cost and that it's actually needed to message housekeepers/workers.

You guys are a perfect example of how it's not done.

Disgraceful!