There was a bit of an issue on delivery in that the box was bashed and a few bags were missing from the bulk order placed. However as soon as highlighted customer service handled it straight away and... See more
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Great Product - Dough balls were very good. Small mix up in delivery instructions which caused a delay in delivery - but worth waiting for
No email to state order was being delivered on delivery date. They use DPD who my preference is deliver to neighbours if no one home. Box left on door step in sun and full view of full street. Emailed... See more
Company replied
The dough is great, everything I read about it was pretty accurate. Easy to use and it makes great pizza!! The communication between ordering and delivery was poor. It states very clearly about whe... See more
Company replied
Company details
- #60 of 61 best companies in Food products supplier
- #92 of 93 best companies in Food Manufacturer
Written by the company
Great Balls of Flour is revolutionizing the way you enjoy authentic, high-quality pizza at home. We believe everyone deserves to experience the joy of a perfect pizza, regardless of dietary restrictions or busy schedules. That's why we specialize in crafting and delivering exceptional Neapolitan, Sourdough, and Gluten-Free pizza dough balls and complementary, restaurant-grade toppings right to your door. Our Mission: Quality, Convenience, and Community Authentic Quality: Our commitment starts with the ingredients. We use premium flours and time-honoured fermentation techniques to create dough that yields a truly authentic pizza crust—whether you're looking for the classic chew of a Neapolitan, the depth of flavour from Sourdough, or a delicious, worry-free Gluten-Free base. Ultimate Convenience: Forget the mess and stress of mixing, kneading, and proofing. Our ready-to-use dough balls are perfectly portioned. We take the hard work out of the process, leaving you with the fun part: stretching, topping, and baking your masterpiece in minutes. Curated Toppings: We don't just stop at the dough. We source and supply a selection of the highest quality toppings—from rich Italian tomato sauces and DOP-certified cheeses to unique, artisanal meats and vegetables—ensuring your homemade pizza tastes as good as, if not better than, your favourite pizzeria. Dietary Inclusivity: We understand that many people have specific dietary needs. Our dedicated production process ensures that our Gluten-Free offering is delicious, safe, and meets the same high standard as our traditional doughs, so no one has to miss out on pizza night. We're proud to bring the authentic pizzeria experience into kitchens across the country. Join the Great Balls of Flour family and discover how easy it is to make extraordinary pizza at home!
We promise the Best Pizza Dough
Written by the company
- Make great pizza at home
- You can enjoy great pizza made at home, safe in the knowledge that what you're eating is free of Ultra-Processed Ingredients and has been carefully produced before it leaves our kitchen. We make making restaurant quality pizza easy. In fact, you'll be amazed at how quickly you can make it - often in far less time than a pizza delivery takes! Throw into that the costs and how much money you're saving, you'll be savouring every single mouthful.
Our Shipping Promise
Next day delivery
We offer the fastest delivery in the business and when we dispatch your order it will be shipped on an overnight service, making sure it arrives as fresh as it possibly can.
Contact info
Unit 11 The Forum, Rose Avenue, YO26 6RU, York, United Kingdom
- 01904215979
- accounts@greatballsofflour.com
- greatballsofflour.com
Pizza Dough & Premium Ingredients.
3.6
Average
506 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 94% of negative reviews
Typically replies within 1 week
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Great Balls of Deliciousness.
Price was as it said. Delvery arrived when they said. The dough tasted as they said. Delicious. What is there not to like. Xx
23 April 2026
Flour was very well packaged and still…
Flour was very well packaged and still cool when delivered. Very quick dispatch/delivery. Will be using again
22 April 2026
Lovely tasty doughballs
Lovely tasty doughballs. Very convenient and great delivery. Love all the extras too!
7 April 2026
Dreadful company
Dreadful company. Ordered 8am Friday morning for delivery Saturday (we were having friends round on Sunday). Sunday morning and the product still hadn’t been posted. Customer service joke - AI automated response saying we can’t cancel the order because apparently it has been shipped which is a lie because DPD have confirmed they haven’t got it. Can’t get my money back. I’m now getting spammed with promotional emails. The whole thing feels like a scam. AVOID
25 April 2026
Unprompted review
Reply from Great Balls Of Flour
Hi Alex
Thank you for the feedback. We are genuinely sorry to hear that we let you down and that the experience felt anything less than premium.
We want to
address these concerns directly and candidly. Great Balls of Flour is most certainly not a scam; we are a small, independent team committed to quality, though it’s clear we missed the mark here.
Regarding the delay, there is currently a live banner on the website and an update on the delivery page advising of a 1–2 day delay to orders.
As a business that prioritises staff wellbeing, the team is away from their desks over the weekend. To ensure customers aren't met with total silence, AI is used to handle certain enquiries during these periods. It appears the automation provided incorrect information regarding the shipping status, and for that, we sincerely apologise.
If an order has not yet been collected by DPD, our policy is to cancel it and provide a full refund immediately. We have no intention of withholding funds for a service that hasn't been delivered.
We value the "raw perfection" of handmade dough, but we strive for better than this regarding our service. The team will be looking into why the systems didn't provide the clarity deserved in this instance.
Kind regards,
Great Balls of Flour
Disgusting
Disgusting. The dough is so salty it’s completely inedible, one bite and had to throw it in the bin.
I’ve never eaten a pizza that’s saltier than seawater, what’s going on?
22 April 2026
Reply from Great Balls Of Flour
We're sorry to hear your pizza ended up in the bin—that’s the last thing we want to hear.
Regarding the saltiness, we stick to a very strict percentage of salt in our recipe, following traditional Neapolitan standards to ensure the dough is balanced and authentic. We haven’t changed a thing with how we mix or source our ingredients here in Yorkshire, so it’s unusual to hear it was inedible.
It might be worth looking at the combination of toppings used, as some cured meats or certain cheeses can often push the salt levels over the edge when paired with a traditional base.
We’d love for you to give it another go. Please get in touch with the team directly and we’ll get some fresh dough sent out so you can try it again.
Team GBOf
Delivery was quick
Delivery was quick,
Bought the sourdough balls, yet to taste, but made pizzas with the tomato sauce topping and it’s very acidic and didn’t like at all, needless to say I never enjoyed my homemade pizza. 🍕 such a shame, the pizza sauce definitely makes the pizza!
22 April 2026
Reply from Great Balls Of Flour
Hi Vikki
We are sorry to hear the sauce wasn't to your taste. We use the finest tomatoes for our sauce to keep things authentic, and by nature, high-quality tomatoes do carry a natural acidity.
While we believe the toppings are there to compliment the dough, we know everyone has their own take on what makes the perfect pizza. If the acidity was a bit much for your palate, a tiny pinch of sugar or a drizzle of olive oil can often mellow those natural flavours out perfectly.
We really hope you enjoy the sourdough balls when you get round to them—they are the real heart of the bake. If there is anything else the team can help with, please just let us know.
Team GBOF
Super ingredients
The ingredients are so good and the dough is super easy to work with, especially with the very helpful ‘how to’ videos. We won’t go anywhere else now for all things pizza; the sour dough, pasata, mozzarella di latte crumb. Perfecto.
7 April 2026
Reply from Great Balls Of Flour
Hey Dominic
We are really sorry to hear your order arrived in a bit of a state. While we hand over our dough in top condition, it’s clear the journey with the courier hasn’t gone to plan this time.
Since our dough is a fresh product, we know how important it is for it to arrive at the right temperature and in one piece. When things arrive warm or damaged, it's definitely not the experience we want for you. We’ll always look to make it right when the transit process lets us down.
Please get in touch with us directly with a couple of photos of how the box arrived.
Team GBOF
Excellent customer service ..prompt delivery
Very good customer service several queries were answered promptly & were informative. Delivery excellent too.
17 April 2026
excellent product and buying process
ordering process, speeed of delivery, quality of dough fantastic
16 April 2026
As a start
As a start, the dough balls arrived chilled with a freezer pack in the box, a nice touch of professionalism.
14 April 2026
Have ordered from these guys…
Have ordered from these guys consistently for the last year since I purchased my pizza oven, and I wouldn't switch from them - great dough and easy to use!
4 April 2026
Unprompted review
Dough balls arrived really well…
Dough balls arrived really well packaged however we were missing instructions on how to use which affected our experience as we were new to dough balls so took a bit of navigation to understand what to do to get the best out of the product
26 March 2026
Reply from Great Balls Of Flour
Hi Clare
We are sorry to hear that the lack of clear instructions took the shine off your first experience with our dough. We want the process to feel effortless, not like a navigation exercise.
While we have a comprehensive help guide on our website, we’ve actually started printing user guide info directly onto the packets to make sure the essentials are always right there in front of you. It sounds like you might have received some of our previous packaging or we simply missed the mark on making those steps clear enough for a first-timer.
We’re glad to hear they arrived well-packaged, and we’d love for your next batch to be a much smoother ride. If you fancy giving it another go, please get in touch with the team and we’ll make sure you're looked after.
Team GBOF
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