We spoke with a representative on the phone prior to using your web site to book our trip. He was quite helpful in answering our questions. Once we confirmed our availability, it was easy to book ou... See more
Location
Switch location309 W Washington Street, Suite 1100, 60606 Chicago, Illinois, US
•While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Did not enjoy the 35hr train ride it was too long. Concession staff was very rude, The bathrooms were not clean and stocked with paper products. Once we arrived at Whitefish and met motorcoach everyth... See more
This is our first booking with Great Rail Journeys. Luke was very helpful on the phone over several calls. He assisted with our reservation, courtesy hold and the AARP discount. We then sent an emai... See more
Extremely efficient and very informative - and so kind! Ashanti is wonderful! Easy booking process and upgrade availability. There are travel options for everyone. We found a trip that was just wha... See more
Company details
Written by the company
Great Rail Journeys has 50 years’ experience creating escorted rail holidays that go without a hitch. Our destination specialists work year round to craft unique itineraries and use their rail expertise to connect must-see sights in every destination, while our attentive Tour Managers travel with you from start to finish, taking care of all the logistics. We also offer luxury river cruises and Independent holidays.
The leader in escorted holidays by rail
Written by the company
- Unique Experiences
- We know when you go on holiday, you want to learn about the places you visit and connect with the local culture. Our team of destination experts have done all the hard work for you, making sure you get to experience authentic and inspiring activities. And, with our encyclopaedic knowledge of rail networks across Europe and the UK, you can rest assured your holiday will run like clockwork., leaving you with plenty of stories to tell on your return as you create memories to last a lifetime.
- Explore with Sociable Groups
- Joining like-minded travellers, you can enjoy the sociable aspects of group travel or opt for time to yourself. While exploring the sights or enjoying exclusive experiences, we’re here to make your holiday a memorable one. So, whether it’s over drinks at our hand-picked characterful hotels or during free time to explore independently, you can choose to be part of the group or spend time separately. Plus, your professional Tour Manager is on hand throughout your holiday to offer advice or tips on places to see and things to do.
Book with confidence
For complete peace of mind
We're fully bonded by ABTOT and ATOL, meaning you can book safe in the knowledge your holiday's completely protected.
Contact info
309 W Washington Street, Suite 1100, 60606, Chicago, Illinois, United States
- 1-877-929-7245
4.7
Excellent
7k reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Efi was very helpful in booking our…
Efi was very helpful in booking our trip, but we never received the information on travel insurance, She stated that it would be emailed in 1/2 hour.
26 August 2026
Agent was extremely polite and helpful
Agent was extremely polite and helpful! Made sure we had the correct trip so that we could hookup with friends. Connected our itineraries.
24 August 2026
Tried to call yesterday 3 times for…
Tried to call yesterday 3 times for additional info about my tour. Each time I was number 6 in the queue. Finally got to number 2 and my call was dropped. Frustrating because I was on hold for at 30 minutes.
26 August 2026
Chris was courteous and patient with…
Chris was courteous and patient with me. I have traveled with you before and had a great time.
26 August 2026
Easy to book our vacation
Lamin was most helpful and got us all taken care of. He answered all our questions and was most courteous.
24 August 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
I would give you a zero but none is…
I would give you a zero but none is avaiable.Your representative lied to me. He said the trip was for 9 days at a price of over $4100 but when I got the package for the trip it showed SEVEN days. And, to add insult to ingery when i called to get an explination there was no response so I followed upmto cancel the trip and issue a credit which he refused to do. I plan to take this to the BBB
26 August 2026
Reply from Great Rail Journeys - USA
Dear Mr Bierman,
Thank you for your feedback and I apologise for the situation; I will pass this over to our US office to contact you directly.
Kind regards,
Kim
Molin was very helpful in completing…
Molin was very helpful in completing our trip and answered all our questions, great service
26 August 2026
Super easy to book, knowledgeable service
Luke was patient and answered all of my questions with knowledge. He was very personable.
25 August 2026
Smooth and efficient
Smooth and efficient! Was able to talk to someone to make travel plans.
25 August 2026
The phone rep was over the top…
The phone rep was over the top wonderful, friendly, competent and efficient. All should be like Efi!
25 August 2026
The man was very friendly and…
The man was very friendly and enthusiastic. The process was very smooth.
25 August 2026
The booking process was easy
The booking process was easy. The dates fit into our time frame perfectly. The offerings on the trip look to be amazing.
22 August 2026
It took numerous calls to get through…
It took numerous calls to get through to an agent. Waited close to an hour to finally get served. Came close to just giving up.
23 August 2026
Reply from Great Rail Journeys - USA
Dear Mr Paris,
Thank you for your review.
I am very sorry to hear about your wait while on the phone. We always want to ensure that our responses are prompt and that you are not kept waiting. We thank you for your patience and understanding while we assisted you as soon as possible in a busy period.
I am glad to hear that you were eventually served and that we got your booking confirmed. If there's anything else that we can assist you with in the meantime, please do not hesitate to contact us at vbrcustomerservicesteam@greatrail.com.
Kind regards,
Alex
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.