Very good accommodation and meals, though meal time needed not to be for the whole group but at a time suitable individually Much too much coach definitely not enough train journey Too many train shed visits
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Brand: Great Rail Journeys
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Massively upset about your organization. The tour was such a disaster, I left the party after the second day. I gave a full report to the Tour Manager who I gave permission to forward to Head Office. I have heard nothing since. I would appreciate a reply so I can make a formal complaint.
Reply from Great Rail Journeys
Dear Mr Ross,
Thank you for your review.
I am sorry to hear that you did not continue with the tour. We do have a detailed complaints procedure in place where we investigate any comments fully and provide a personalised response. We do ask that you contact us directly at customerrelationsteam@greatrail.com and we'd be happy to look into this further for you.
Sophie.
Good trip , mostly went well.
Great holiday. Very well organised. A day off in the middle so a good balance of being organised and having free time for yourself.
Reply from Great Rail Journeys
Hi Suzyq,
Thank you for taking the time to leave a review. That is brilliant to hear!
Sophie.