Very easy to use the website and book. Excellent online prices. Staff very helpful in answering questions and encouraging contact if more information is needed at a later date . We have booked a holid... See more
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Review summary
Based on reviews, created with AI
What people talk about most
Based on these reviews
They have some really good rail based holidays both in UK and beyond. I have often thought of taking a train to North Wales as driving there is now beyond me. To get a reasonably priced holiday in a n... See more
My recent booking was my 8th with GRJ! OK, they’re not the cheapest but organisationally they’ve been very good, accommodation has always been excellent and the tour guides helpful and friendly. And m... See more
Fantastic to speak to a caring human being to take my booking rather than to going on line. Alice was able to answer all my questions and having never travelled with you before I felt very comforted b... See more
Company details
- #53 of 149 best companies in Tour operator
Written by the company
Great Rail Journeys has 50 years’ experience creating escorted rail holidays that go without a hitch. Our destination specialists work year round to craft unique itineraries and use their rail expertise to connect must-see sights in every destination, while our attentive Tour Managers travel with you from start to finish, taking care of all the logistics. We also offer luxury river cruises and Independent holidays.
The leader in escorted holidays by rail
Written by the company
- Unique Experiences
- We know when you go on holiday, you want to learn about the places you visit and connect with the local culture. Our team of destination experts have done all the hard work for you, making sure you get to experience authentic and inspiring activities. And, with our encyclopaedic knowledge of rail networks across Europe and the UK, you can rest assured your holiday will run like clockwork., leaving you with plenty of stories to tell on your return as you create memories to last a lifetime.
- Explore with Sociable Groups
- Joining like-minded travellers, you can enjoy the sociable aspects of group travel or opt for time to yourself. While exploring the sights or enjoying exclusive experiences, we’re here to make your holiday a memorable one. So, whether it’s over drinks at our hand-picked characterful hotels or during free time to explore independently, you can choose to be part of the group or spend time separately. Plus, your professional Tour Manager is on hand throughout your holiday to offer advice or tips on places to see and things to do.
Book with confidence
For complete peace of mind
We're fully bonded by ABTOT and ATOL, meaning you can book safe in the knowledge your holiday's completely protected.
Contact info
4th and 5th Floor, HQ Building, Hudson Quarter, Toft Green, YO1 6JT, York, United Kingdom
- 01904 734 359
- holidays@greatrail.com
- greatrail.com
4.8
Excellent
20K reviews
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Easy to book online
Easy to book online. Jenny at customer service very helpful and efficient with booking extra baggage.
Looking forward to our trip
5 April 2026
Booking process
Booking easy but spelling errors on names and titles meant we had to contact GRJ to rectify these errors
7 April 2026
Customer satisfaction
Only just at the point of booking our journey but service has been proactive and professional 🙏🏼
7 April 2026
Very easy to understand and use
4 April 2026
I haven't travelled yet
I haven't travelled yet, but booking was easy and the price was too good to be true - hopefully it is not - we will see in October.
6 April 2026
Easy booking
3 April 2026
Everything went very smoothly
7 April 2026
Attentive service
Helen was very helpful arranging quotes for alternative flights, and was able to hold our places on the trip whilst we awaited them. Response times were generally quick, and it was good to be able to speak to agents even though it was Easter holidays.
Booking process was easy.
7 April 2026
I have had nothing to do other than…
I have had nothing to do other than read an itinerary (that is ideal for us) and book it.
How easy is that? I will be in touch with GRJ at some point to organise additions to the itinerary. I expect no issues
7 April 2026
The staff member was polite and…
The staff member was polite and informative. She promised to ring me back with confirmation, and then did so.Thank you.
2 April 2026
Correction of my booking error
I made an error when arranging our holiday and booked for the wrong dates.
Both or the telephone help team members that I spoke too were very helpful and changed the dates of our holiday, without any fuss.
24 January 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
£50 off!!!
Enticed into booking with £50 off before end of March. Thought price would go up, it didn't, it went down!
Thank you for your reply. Yes, it is now, but it went down 1st April hence my review!
2 April 2026
Reply from Great Rail Journeys
Thank you for bringing this to our attention. We have reviewed this and can confirm that the price is the same as the amount originally paid for your chosen travel date.
We appreciate you taking the time to share your feedback and look forward to welcoming you on your upcoming tour.
Kind regards
Jo
Booking my my holiday was very easy…
Booking my my holiday was very easy and straight forward with help from your agent. We are looking forward to very much and hope the holiday goes as well as the booking.
2 April 2026
DO NOT TRAVEL WITH GREAT RAIL JOURNEYS
I went to Japan with your company and was treated aggressively and appallingly by the local guide which ruined my and my friend's holiday . He shouted at us and we were unable to benefit from his services considering that it was also the British guide's first visit to Japan and she knew nothing / we could only benefit from the local guide's knowledge. When we complained your company did nothing ABSOLUTELEY NOTHING to remedy the situation. Your customer care has been almost non existent. I will never ever travel with your company again and I am telling everyone in my networks not to travel with you . I am proud that I persuaded about 6 people not to travel with you and I will continue to tell everyone what your company is really like when it comes to resolving issues
26 April 2025
Reply from Great Rail Journeys
Thank you for sharing your feedback. We are very sorry to hear how disappointed you felt about your experience and appreciate you taking the time to raise your concerns.
Your comments regarding the local guide were fully reviewed and investigated at the time, including feedback from all parties involved. We understand that this experience was upsetting and regret that it left you feeling dissatisfied with your holiday and our handling of the matter.
Please be assured that we take feedback of this nature seriously and have used it to reinforce our standards and expectations with our partners to help minimise the risk of similar situations arising in the future.
We are sorry that this experience has resulted in such a negative view of our company.
Quick and easy
28 March 2026
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