Very easy to use the website and book. Excellent online prices. Staff very helpful in answering questions and encouraging contact if more information is needed at a later date . We have booked a holid... See more
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Review summary
Based on reviews, created with AI
What people talk about most
Based on these reviews
They have some really good rail based holidays both in UK and beyond. I have often thought of taking a train to North Wales as driving there is now beyond me. To get a reasonably priced holiday in a n... See more
My recent booking was my 8th with GRJ! OK, they’re not the cheapest but organisationally they’ve been very good, accommodation has always been excellent and the tour guides helpful and friendly. And m... See more
Fantastic to speak to a caring human being to take my booking rather than to going on line. Alice was able to answer all my questions and having never travelled with you before I felt very comforted b... See more
Company details
- #53 of 149 best companies in Tour operator
Written by the company
Great Rail Journeys has 50 years’ experience creating escorted rail holidays that go without a hitch. Our destination specialists work year round to craft unique itineraries and use their rail expertise to connect must-see sights in every destination, while our attentive Tour Managers travel with you from start to finish, taking care of all the logistics. We also offer luxury river cruises and Independent holidays.
The leader in escorted holidays by rail
Written by the company
- Unique Experiences
- We know when you go on holiday, you want to learn about the places you visit and connect with the local culture. Our team of destination experts have done all the hard work for you, making sure you get to experience authentic and inspiring activities. And, with our encyclopaedic knowledge of rail networks across Europe and the UK, you can rest assured your holiday will run like clockwork., leaving you with plenty of stories to tell on your return as you create memories to last a lifetime.
- Explore with Sociable Groups
- Joining like-minded travellers, you can enjoy the sociable aspects of group travel or opt for time to yourself. While exploring the sights or enjoying exclusive experiences, we’re here to make your holiday a memorable one. So, whether it’s over drinks at our hand-picked characterful hotels or during free time to explore independently, you can choose to be part of the group or spend time separately. Plus, your professional Tour Manager is on hand throughout your holiday to offer advice or tips on places to see and things to do.
Book with confidence
For complete peace of mind
We're fully bonded by ABTOT and ATOL, meaning you can book safe in the knowledge your holiday's completely protected.
Contact info
4th and 5th Floor, HQ Building, Hudson Quarter, Toft Green, YO1 6JT, York, United Kingdom
- 01904 734 359
- holidays@greatrail.com
- greatrail.com
4.8
Excellent
20K reviews
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half a job
I have not received confirmation of booking or costs and have received note about baggage which was not mentioned at time of booking
15 April 2026
Reply from Great Rail Journeys
Thank you for your feedback. We’re sorry that the booking confirmation was not received and that the complimentary luggage service was not clearly communicated at the time of booking.
We have now followed this up and are pleased that the matter has been resolved. We look forward to welcoming you on tour.
Generally good but let down by…
Generally good but let down by inaccurate information on the web site and the holiday confirmation.
14 April 2026
Reply from Great Rail Journeys
Dear Mr Anthony,
Thank you for taking the time to provide us with your feedback.
We are sorry to hear you found inaccuracies between the tour webpage and your confirmation. We will contact you directly in due course to discuss these.
We hope that you are looking forward to your tour despite this.
Kind regards,
Jess
Very good service
A very polite and helpful gentleman answered my call and all my questions.
19 April 2026
Phone booking with Lynne
Spoke to Lynne and had a few questions and requests.She dealt with everything efficiently and cheerfully. More importantly, she was understanding and sympathetic as to my reasons for those requests. She left me looking forward to our trip with great anticipation.
15 April 2026
Lyn was so helpful and knowledgeable…
Lyn was so helpful and knowledgeable about the cruise we are going on, that it made our decision to go so much easier.
18 April 2026
on arriving at the office we were made most welcome …
on arriving at the office we were made most welcome and enjoyed a cup of tea. as the rep. took all the details and book our holiday
14 April 2026
Staff were really helpful finding…
Staff were really helpful finding answers to all my questions while booking my next trip with Great Rail Journeys.
This is my third escorted tour with the company I would highly recommend them
18 April 2026
Great customer service
Great customer service, very helpful lady answered the call. Good value.
18 April 2026
The rep was most helpful
17 April 2026
Why Great Railway Journeys suits us
They have some really good rail based holidays both in UK and beyond. I have often thought of taking a train to North Wales as driving there is now beyond me. To get a reasonably priced holiday in a nice hotel with transport to and from the narrow guage railways and museums takes most of the strain away!
17 April 2026
Easy and quick to navigate
17 April 2026
Booked with confidence
Very easy to use the website and book. Excellent online prices. Staff very helpful in answering questions and encouraging contact if more information is needed at a later date . We have booked a holiday with confidence , although it will be our first with GRJ , as friends have recently visited Spain and we’re impressed with all aspects of their trip.
17 April 2026
Very quick and efficient from start to…
Very quick and efficient from start to finish of the booking process
16 April 2026
It was good.
17 April 2026
Fantastic to speak to a caring human…
Fantastic to speak to a caring human being to take my booking rather than to going on line. Alice was able to answer all my questions and having never travelled with you before I felt very comforted by this.
14 April 2026
What was agreed over the phone has not…
What was agreed over the phone has not been dealt with accurately and since then the phone call promised this morning has not happened.
17 April 2026
Reply from Great Rail Journeys
Thank you for bringing this to our attention. We’re very sorry to hear that what was agreed over the phone was not handled accurately, and that the promised follow‑up call did not take place. We understand how disappointing this must have been.
Please be assured that we take this feedback seriously and will review this internally to ensure better communication and follow‑up going forward. Our aim is to make sure this does not happen again, and we appreciate you highlighting the issue.
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