Very easy to use the website and book. Excellent online prices. Staff very helpful in answering questions and encouraging contact if more information is needed at a later date . We have booked a holid... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Based on reviews, created with AI
What people talk about most
Based on these reviews
They have some really good rail based holidays both in UK and beyond. I have often thought of taking a train to North Wales as driving there is now beyond me. To get a reasonably priced holiday in a n... See more
My recent booking was my 8th with GRJ! OK, they’re not the cheapest but organisationally they’ve been very good, accommodation has always been excellent and the tour guides helpful and friendly. And m... See more
Fantastic to speak to a caring human being to take my booking rather than to going on line. Alice was able to answer all my questions and having never travelled with you before I felt very comforted b... See more
Company details
- #53 of 149 best companies in Tour operator
Written by the company
Great Rail Journeys has 50 years’ experience creating escorted rail holidays that go without a hitch. Our destination specialists work year round to craft unique itineraries and use their rail expertise to connect must-see sights in every destination, while our attentive Tour Managers travel with you from start to finish, taking care of all the logistics. We also offer luxury river cruises and Independent holidays.
The leader in escorted holidays by rail
Written by the company
- Unique Experiences
- We know when you go on holiday, you want to learn about the places you visit and connect with the local culture. Our team of destination experts have done all the hard work for you, making sure you get to experience authentic and inspiring activities. And, with our encyclopaedic knowledge of rail networks across Europe and the UK, you can rest assured your holiday will run like clockwork., leaving you with plenty of stories to tell on your return as you create memories to last a lifetime.
- Explore with Sociable Groups
- Joining like-minded travellers, you can enjoy the sociable aspects of group travel or opt for time to yourself. While exploring the sights or enjoying exclusive experiences, we’re here to make your holiday a memorable one. So, whether it’s over drinks at our hand-picked characterful hotels or during free time to explore independently, you can choose to be part of the group or spend time separately. Plus, your professional Tour Manager is on hand throughout your holiday to offer advice or tips on places to see and things to do.
Book with confidence
For complete peace of mind
We're fully bonded by ABTOT and ATOL, meaning you can book safe in the knowledge your holiday's completely protected.
Contact info
4th and 5th Floor, HQ Building, Hudson Quarter, Toft Green, YO1 6JT, York, United Kingdom
- 01904 734 359
- holidays@greatrail.com
- greatrail.com
4.8
Excellent
20K reviews
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Online booking very straightforward but…
Online booking very straightforward but good to be able to speak to someone really quickly regarding a query.
11 April 2026
talking to a person for booking is…
talking to a person for booking is always good for me.
thanks
11 April 2026
Booked our holiday via the company…
Booked our holiday via the company website. Easy to use.
15 April 2026
Connfidence
Lynne was polite, friendly and knowledgeable. I felt confident making my booking.
15 April 2026
I rang to book our tour and my call was…
I rang to book our tour and my call was answered swiftly. I spoke to Jasmine, she was very helpful and booking for our party of six was straightforward and
Only took ten minutes
14 April 2026
Good service
Very helpful asssistant when I rang with a query. An additional £100 had been added under options when I tried to book online. It was not clear why until I rang to ask. It was because we had to book a room with a sea view as no standard rooms were left. Knowing this we were able to book online.
15 April 2026
Friendly helpful service
Friendly helpful service. Jasmine took the time to explain everything to us and was more than happy to deal with our queries in a quick (mostly) phone call.
15 April 2026
Internet site helpful but also spoke…
Internet site helpful but also spoke with a very helpful and friendly lady who guided us through the procedure and payment. Would certainly recommend you and hope to book further holidays with you.
15 April 2026
Very helpful and friendly.
Very helpful and friendly.
I had to ring back to get confirmation of my booking
which was blocked somewhere in the system but apart from that,no problems.
It was very easy to book, my questions were answered quickly and helpfully.
We look forward to our holiday.
11 April 2026
Very helpful lady on the phone.
After a small problem with booking online (my screen stuck at the payment part), I phoned the number on the brochure and spoke to Margaret who was very pleasant and completed my booking swiftly and efficiently.
15 April 2026
So many exciting choices and options
So many exciting choices and options. All options in great detail accessable on line allowing to make a well informed decision.
We are to commence our journey on 22/05/2026 so will be in a better position to give an opinion on the experience and value for money on completion.
The reviews on line give us reason to be cautiously optimistic.
11 April 2026
Everything going to plan…
I am very happy with the booking process which has gone smoothly, I haven’t needed to speak with anyone which to me is the sign of a good site.
15 April 2026
had to change date because of hospital…
had to change date because of hospital appointment. it was so pleasant to discuss with them and they gave us a new date which was perfect. done anther booking because of such good service,
11 April 2026
This is the first time I’ve used this…
This is the first time I’ve used this website and booked a trip for June/ July. Very easy and straightforward
15 April 2026
Very straight forward
11 April 2026
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.